Good Day, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Day, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Day, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Day, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Day, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the key locks on doors that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. I confirm therefore that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,.

ood Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley's Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the key locks on doors that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley's Hotel is usually proud to offer. I therefore confirm that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley's Hotel again soon. Regards,.

Good Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the key locks on doors that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. I confirm therefore that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,.

ood Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley's Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the key locks on doors that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley's Hotel is usually proud to offer. I therefore confirm that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley's Hotel again soon. Regards,.

ood Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley's Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the key locks on doors that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley's Hotel is usually proud to offer. I therefore confirm that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley's Hotel again soon. Regards,.

Good Morning, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley's Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the the old hotel .,that needed attention , by no means this reflects the high standard of quality and service that Cresta Riley's Hotel is usually proud to offer. I therefore confirm that corrective action is being taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley's Hotel again soon. Regards, To edit Remove

Good day Valued Guest, Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Rileys Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I sincerely apologise for the discomfort and inconvenience caused, and I hope to have the privilege of welcoming you back to Cresta Rileys Hotel again soon. Kind regards, Chinnana Gaseitsiwe, Front Ofiice Manager regards

Good day Hannah, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good day Anthony, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the furniture that needs some attention because the furniture was peeling or chipped by no means reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. Admittedly, the Hotel is aged and due for another refurbishment, which was originally scheduled for 2020 but has been put on hold due to prevailing conditions related to the impact of COVID 19 on Hospitality and tourism. I am certain that the end Hotel product will be a tasteful design that complements the history and character of the Hotel. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good day Phumlani Thank you so much for taking your time to share your kind comments that put a smile on our face for the rest of the day. We are so excited for making your stay so wonderful and memorable. Customer service is everything to us and it made my day to hear that you are having a pleasant stay with us. Thank you once more Regards Chinnana

Good day Galatia We appreciate your positive feedback about our hotel and we do take pride in catering our guest's needs.I’m sure our entire hotel staff enjoyed catering to your needs as much as you are enjoying your stay with us. Take care! Regards

Good day Ronel, Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the insufficient amenities in your room at check in and the slow service at the bar and restaurant by no means reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. I confirm therefore that corrective action is being taken to rectify the shortcomings. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our Guests' expectations. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good day Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the Hotel looking really dirty, carpets a mess, plug not working, shower not working. The Hotel really needing some serious maintenance by no means reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. Admittedly, the Hotel is aged and due for another refurbishment, which was originally scheduled for 2020 but has been put on hold due to prevailing conditions related to the impact of COVID 19 on Hospitality and tourism. I am certain that the end Hotel product will be a tasteful design that complements the history and character of the Hotel. We will also strive to further improve the quality of our cleaning and maintenance. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good day, Thank you for taking the time to give us feedback following your recent visit to Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Thank you for taking the time to give us feedback following your recent stay at Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the maintenance issues and limited food by no means reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again. Regards,

Dear Gerard, We appreciate your positive feedback about our hotel and we do take pride in catering to our guest's needs. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. Take care! Regards

Good day, Thank you for taking the time to give us feedback following your recent visit to Cresta Riley’s Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon. Regards,

Good day Valued Guest, Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Rileys Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Rileys Hotel again soon. Kind regards Oitshepile K Lekwape Guest Relations Officer Cresta Riley's Hotel

Dear Anonymous, Thank you for chooning Cresta Riley's. We were delighted to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Riley’s

Good day, Thank you for your feedback, it is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. Kind Regards,

Thank you for your feedback, it is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Riley’s Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings. I hope to have the privilege of welcoming you back to Cresta Riley’s Hotel again soon.

Thank you for taking the time to rate us following your recent stay with us. We are delighted your stay met your satisfaction. We look forward to welcoming you back soon. Regards,

Good day Inger Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards

Good day Inger Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Regards

Good day Miguel I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Good day Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards

Dear Luc Thank you for your time to share your experience with us.I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with Regards

Dear Anonymous, Greetings from Cresta Riley's. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Riley’s

Dear Anonymous, Greetings from Cresta Riley's, thank you very much for choosing to stay with us. We appreciate the feedback and look forward to your next visit. Kind regards Sinenhlanhla Ngwenya Online Administrator Cresta Riley’s Hotel

Dear Janet, Thank you for staying at Cresta Riley's. We were honoured to have you as our guest. We look for ward to you next visit. Kind regards Palesa Kungoane Online Administrator Cresta Riley’s

Good day Thanking for taking your time to review your stay with us.I am very pleased to hear that your stay was pleasant. Looking forward to seeing you soon.

Dear Lorien, Thank you for staying at Cresta Riley's. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Riley’s