3 個室外泳池；泳池傘、躺椅
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桑戴爾巴貝多酒店 - 全包式 - 只招待情侶或夫妻入住的評價

5 out of 5
桑戴爾巴貝多酒店 - 全包式 - 只招待情侶或夫妻入住
Dover, Maxwell, Christ Church

評價

8.0

很好

10 分評分，優異；165 則評價中有 71 則" "
8 分評分，不錯；165 則評價中有 49 則" "
6 分評分，一般；165 則評價中有 25 則" "
4 分評分，欠佳；165 則評價中有 11 則" "
2 分評分，很差；165 則評價中有 9 則" "

8.8/10 

整潔度

8.2/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Marsha

伴侶同遊
讚好：整潔度和職員與服務
Access to both resorts with a number of pools to choose from! Great night entertainment and warm staff like Krischan! I was very disappointed in a big resort having no coconut water readily available to guests in a tropical island. Overall experience was enjoyable
於 2024 年 4 月住了 3 晚
Sara 於 2024年4月26日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

Marsha

多人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Exceptional grounds, gardens vegetation, lots of eating options, beautiful pools, swim up bar and rooftop eternity pools, beaches, patio bathtubs, rooms were nice and comfortable, all inclusive! Very nice overall, however I would like to have seen a more cultural diversity of entertainment, I. e, Barbados “Basian” art and dance. Recommend, Yes!
於 2024 年 4 月住了 5 晚
sara 於 2024年4月26日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

Kathleen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was great. The wait staff were polite but some staff appeared somewhat bored and some staff were difficult to understand as they were mumbling. The housekeeping did a good job of cleaning the room but were not always consistent ie one day our room did not get cleaned until evening. Getting towels replaced automatically was an issue but housekeeping were willing to deliver towels upon request.
於 2024 年 4 月住了 7 晚
HP 於 2024年4月21日的回應
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 不錯

Christine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
HP 於 2024年3月26日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 一般

Cassandra L

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is designed for an older crowd. 40 age group. The staff was just okay not terrible but not great. Butler service was pointless. Dinners close too early. For an all inclusive resort the room service is only available if you upgrade your room and even if you do the room service stops at 11 unless you have a butler room. God forbid you call and need water since they forgot to fill the complimentary mini fridge the entire stay. Food is a 10 though even though the Sushi place serve us raw chicken in our spring rolls. Bars try to close up hours before their scheduled time and make you feel as if you are disturbing them to ask for a drink. Couples massages were amazing. 1 out of 5 days the DJ at the main pool was on point. There’s not a lot of shows or activities. Like I said it’s designed for those who wake up at 7am on vacation and eat dinner at 5pm. No clubs or parties or entertainment on property. Pools are jacuzzis are 24 hours but they shut off all the lights and shut down all bars to deter you from going including underwater safety lights. Plenty of food options and walk up snack places. Pizza shop was amazing. Not somewhere we would return to but it’s a stamp in the passport.
於 2024 年 1 月住了 4 晚
HP 於 2024年1月9日的回應
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 很差

Maria

不滿：整潔度和職員與服務
於 2023 年 12 月住了 4 晚
HP 於 2024年1月9日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 不錯

Gina

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
HP 於 2024年1月9日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 很差

Karmen

於 2023 年 9 月住了 4 晚
HP 於 2024年2月27日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

6/10 一般

Colin

讚好：整潔度
Good beach and pools, but not much else.
This was not a luxury experience. Overall, quite poor value for money. Very nice grounds, pools and beach. The food was very mediocre, no great meals. The hotel infrastructure has no spare capacity--restaurants are full and you must reserve and sun chairs are impossible to find after 8am. The only point of the butler service is to help you reserve chairs early in the morning. Otherwise, I found my interactions with them kind of exhausting. The staff were generally nice and helpful, but it is a slower paced Caribbean vibe so be patient. I imagine they have a lot of turnover and have to train new staff every week.
於 2023 年 11 月住了 3 晚
HP 於 2023年12月11日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 不錯

Daniel

於 2023 年 9 月住了 3 晚
HP 於 2023年9月7日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Daniel

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The resort is beautiful, the food is excellent & varied but the jewel in the crown is without a doubt the staff. Everybody is friendly beyond belief, helpful and just plain fun. Special mention needs to go to: Makayla of the donut shop with whom we had a wonderful chat sitting outside during a lull in business. Ryan, Ken and Tory at the dive shack who made my first dives after many years worry free. Maxwell of maintenance who dropped everything he was doing to help us with our room door that locked us out. Rhea of the Cafe de Paris who was a picture of efficiency, making crêpes, dispensing pastries, coffees & ice cream nonstop, always agreeable, never flustered. Thanks to all!
於 2023 年 8 月住了 7 晚
HP 於 2023年8月16日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Harrinarine

於 2023 年 6 月住了 5 晚
HP 於 2023年7月6日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Russell

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Loved it.
於 2023 年 5 月住了 7 晚
HP 於 2023年6月5日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

Maria

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel is beautiful, staff is friendly (if you don't ask any questions), food is good. Service could be much better for the hotel of that level and price. Bar should have a little more choices.
於 2023 年 5 月住了 7 晚
HP 於 2023年6月1日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Chandraker

於 2023 年 5 月住了 3 晚
HP 於 2023年6月12日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

Kelly

伴侶同遊
讚好：整潔度和住宿狀況
Several things didn’t go as planned. The staff was rude a couple of times. The beverages were not always stocked. Had to hunt for outdoor towels almost every day.
於 2023 年 5 月住了 5 晚
HP 於 2023年6月1日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Terry

於 2023 年 5 月住了 3 晚
HP 於 2023年6月1日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our first time at a Sandals resort, and it was fabulous. Plenty of excellent restaurants to choose from for dining, multiple pools with plenty of sunbeds, and a lovely beach area. Jamisha from the wedding team was fantastic and made the whole process of a destination wedding very easy. Highly recommended.
於 2023 年 4 月住了 14 晚
HP 於 2023年5月1日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Michael (Pleasant Hill)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This is a great resort! Read some negative reviews, but we had the best time. Yes, things move slower, but you’re on vacation. Sit back and enjoy this beautiful resort!
於 2023 年 3 月住了 5 晚
HP 於 2023年3月20日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

Sam

伴侶同遊
讚好：整潔度和住宿狀況
Overpriced in comparison with other similar properties.
於 2023 年 3 月住了 7 晚
HP 於 2023年3月15日的回應
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 優異

Hector

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect experience. Thank you to all the staff!
於 2023 年 2 月住了 4 晚
HP 於 2023年2月27日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Sarah

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Staff was amazing. Felt very safe and welcome. If I had a negative, it would be the on site shopping....would of like to of seen more variety of things to buy for children.
於 2023 年 2 月住了 7 晚
HP 於 2023年2月22日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 欠佳

Paul

不滿：職員與服務和住宿狀況
GREAT DISAPPOITMENT!!
Limited by Hotels.com word limit on reviews - I had an essay ready on how bad this place is! I’d just say it’s so bad for the price you pay. Don’t go!! No good service or food or drink. Total waste of money!!!
於 2023 年 2 月住了 3 晚
HP 於 2023年2月10日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

8/10 不錯

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place. Clean and friendly staff.
HP 於 2023年1月9日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Joycelyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and reliable. I really appreciate Simone, Natasha, Patricia, James, Tunishia, and so many others were very helpful in showing us around and just making sure that we were accommodated during our stay.
於 2022 年 12 月住了 4 晚
HP 於 2023年1月5日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Kimberly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the swim up rooms! The grounds were beautiful as well!
HP 於 2023年1月3日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 優異

Allison

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is the most unique thing about this property. Second to them is the variety of amenities, you are never bored. Although the Spa is an additional cost, I recommend you try at least one service with them. We hope to go back some day.
於 2022 年 10 月住了 5 晚
Hugo Perez 於 2022年11月1日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 不錯

Jason

於 2022 年 10 月住了 7 晚
HP 於 2023年6月5日的回應
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 不錯

SIMONE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sandals was amazing, loved the ambiance, food, amenities and entertainment. Truly a relaxing and carefree hotel.
於 2022 年 8 月住了 4 晚
Hugo Perez 於 2022年8月23日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 優異

Hatherlee (Ludowici)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stunning resort. Friendly staff. Bartender Sherika and waitress shanicia made it that more memorable and enjoyable by providing excellent customer service. Thank you so much
於 2022 年 8 月住了 3 晚
HP 於 2023年1月3日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 一般

Lisa

於 2022 年 7 月住了 6 晚
HP 於 2023年1月3日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 不錯

Sergio

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All around very enjoyable experience, a great place to relax, and pleasant staff. Covid rules a little confusing
於 2022 年 7 月住了 6 晚
Hugo Perez 於 2022年7月26日的回應
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 不錯

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sandals Barbados offers just the amount of quiet needed for a relaxing vacation. The room was clean, but not spectacular in terms of pure extravagance (noisy ceiling fan, issues with daily towel replacement, showing a bit of wear) and fell short of what we experienced at the La Toc Sandals in St. Lucia. We loved the quiet of the European pool. Service was okay for the most part but again lacked the energy and attentiveness of a past Sandals trip. That being said, some individuals merit acknowledgement including the shuttle driver Courtney, the young lady who works the bar at the front entrance nightly, and Shamya, our fabulous waitress at the Greenhouse restaurant. Food from Butch's Chophouse, Kimonos, Bombay, Potofino's and The Greenhouse was excellent. The same cannot be said for Neptune's unfortunately, as it was just average. Overall, a fine relaxing vacation, but a bit short of our expectations for a five star resort.
於 2022 年 7 月住了 7 晚
Hugo Perez 於 2022年7月15日的回應
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 不錯

Kristen Jeanne

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 7 晚
HP 於 2023年1月3日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 很差

Ruben

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Services is horrible they take until 2 hours to service the food , the pool service don't exist and they have dirty our room without service 2 times i want to say that for the price that i paid is horrible
於 2022 年 6 月住了 5 晚
Hugo Perez 於 2022年6月14日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 優異

Byron

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was beautiful. The food was delicious. We ate in most all the restaurants and had not one complaint. The staff was by far the friendliest of a lot of other place’s we’ve been. I am looking forward to trying other Sandals resorts.
於 2022 年 5 月住了 7 晚
Hugo Perez 於 2022年5月16日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 一般

Lynne

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Property was lovely, some good amenities, rooms just ok. Rooms were not cleaned during our stay, beds were made and towels refreshed, mini bar serviced on occasion but that’s it. Sinks, tubs not cleaned during our entire stay. Asked for 3 days for face cloths and hand towels before receiving. With the exception of a few lovely and helpful staff members, service was slow and truculent. We were Club service members and every time we went into the Club Lounge we encountered apathy and attitude, and were made to feel like our asks were putting out the team, for things like dinner reservations, check out clarification, etc (save the last time we went in, for check out - which took forever but the associate was at least helpful - after refusing to check us out initially). Service in restaurants, with a few exceptions, was same. Staff seem disengaged and bothered by guests. In La Parisienne we had a sweet breakfast server who got our order wrong 4 times. We actually were willing to play along and continue to repeat our order because she was one of the few pleasant servers. I also know we are coming out of a pandemic and supply chain issues are abound, but food was mediocre at best, and claims of premium liquor (in mini bars, available throughout the resort for a club members) were just untrue and when we tried to order bottles of wine (at our additional expense) from the wine list, all three options were unavailable. Very disappointed and will not return to Sandals.
於 2022 年 3 月住了 7 晚
Hugo Perez 於 2022年4月4日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 不錯

Sidney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous property, amazingly friendly staff, and food offering was high quality. The only negative was they didn’t have a customer experience plan for when a bunch of us arrived and our rooms weren’t ready. No worries on the room not ready, just let us go enjoy the property. So the first hour or so wasn’t great, but then the week was tremendous thereafter.
於 2022 年 3 月住了 6 晚
Hugo Perez 於 2022年4月1日的回應
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 一般

Wolfgang

伴侶同遊
讚好：設施服務
Sehr große Anlage mit 2 All Inklusive Hotels und 20 Restaurants, welche gutes Abendessen bieten. Frühstück ist überall gleich eintönig. Missstände, wie in den Treppenhäusern lagert Müll und Extra Gebühren für Tauchen, welches inklusive sein soll, wurden dem Management angezeigt. Man wollte sich kümmern. OK, haben nur nicht gesagt bis wann. Also nicht bis zu unserer Abreise.
於 2022 年 3 月住了 7 晚
Hugo Perez 於 2022年3月29日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 不錯

Erika (Washington)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Great time with amazing food.
於 2022 年 2 月住了 4 晚
Hugo Perez 於 2022年2月22日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 優異

Jeff

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 1 月住了 7 晚
HP 於 2023年1月3日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 欠佳

Karen

家人同遊
讚好：設施服務
不滿：職員與服務和住宿狀況
the service was horrible we had to wait hours on food everyday... the front desk never answered and it was hard to contact anyone via phone from your room...The servers wasn't friendly at all in the restaurants and it was the worst experience I had... This hotel is way overrated an I will not be going back here again...
於 2021 年 11 月住了 4 晚
Hugo Perez 於 2021年11月23日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

6/10 一般

Keith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beach and ocean are great. Spending a vacation lining up for everything is offensive. Supply chain issues are evident some days no water or something else Everything is very slow and inefficient.
於 2021 年 11 月住了 6 晚
Hugo Perez 於 2021年11月15日的回應
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 一般

Fiona-Mae

伴侶同遊
不滿：職員與服務
The staff at the concierge were rude and inattentive. Whenever we called the front desk, we often did not get through. It took us 2 hours past check in time to get our room. We heard from multiple people at the resort how unhappy they were with the service. On the other hand, we loved our room. We chose the room with the soaking tub and swim-up pool. Thank goodness for the room and the all inclusive benefits which made our experience at this Sandals resort enjoyable.
於 2021 年 10 月住了 5 晚
Hugo Perez 於 2021年10月21日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 很差

CLAIRE

不滿：職員與服務、住宿狀況和客房舒適度
Don't book this hotel!
Arrived at reception where they had no record of our booking. Waited three hours before this was resolved then we had a multitude of problems for the 4 nights we stayed. No sunbeds available unless you get up at 6.30am to claim one. No towels available. Issues with getting into restaurants and not only the bookable ones. Extremely rude staff especially the barmaid Cathy at the courtyard bar, the hostess at Bombay and the hostess at Schooners. So much so that we actually couldn't believe it. Some staff are helpful but others shouldn't be working in the hospitality industry. Will never return and will tell everyone i speak to don't ever go to a Sandals resort. Glad we were only there for 4 nights. Some people we spoke to where there for 10 nights and were so upset
於 2021 年 9 月住了 4 晚
Hugo Perez 於 2021年10月1日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 優異

Lashan

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Positives-Friendly & helpful staff. Clean & well maintained property. Food-ALL DELICIOUS Negative-hard to get beach & pool chairs. IMPOSSIBLE to get specialty Restaruant reservations.
於 2021 年 9 月住了 5 晚
Hugo Perez 於 2021年9月23日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 很差

Patrick

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
A 5 star resort with 2 star (at best) service. 1st time Sandals guests, decided to treat ourselves to 3 nights for birthday celebrations & 4th wedding anniversary. On arrival, no welcome drinks, no acknowledgment of our celebrations, (or throughout the rest of our stay for that matter). We were quarantined for our first night (although fully vaccinated & negative tested), we did not receive room service as offered, no food or drink (other than mini bar). So from 5pm through 7am the next morning, we didn’t eat and we hadn’t eaten since breakfast on morning of travel due to flight times etc. Reception staff extremely unhelpful, no accountability, no management and no resolution or effort to make up for the terrible treatment and service, even though we were assured (3 times) that the ‘incident’ would be investigated. Which it wasn’t. We witnessed other couples complaining at reception too, so not just us! Vegetarian food was served with shrimp, even though expressly ordered as vegetarian, chef thought it was ok to pick out the shrimp and reserve cold..as if we wouldn’t be able to tell. Tennis lesson booked with a pro, but cancelled the night before with no explanation. Basically, if you want to have a great time in Barbados, don’t stay here, stay somewhere cheaper & go support local restaurants, where the service is way better, people much nicer and appreciate your custom.
於 2021 年 8 月住了 3 晚
Hugo Perez 於 2021年8月30日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

2/10 很差

Sean

於 2021 年 7 月住了 4 晚

6/10 一般

真實旅客

伴侶同遊
NOT WORTH THE MONEY! The food was delicious, but that was about it. When we arrived the place was dirty right from the entrance. Beach covered in red tide/seawood and unusable. Service was mediocre at best. There was a handful of employees who were fantastic but the rest of the staff were rude and dismissive. Drinks were weak - had maybe a half of shot per mixed drink. When i asked if they could make it stronger the bartender rolled her eyes at me. Multiple restaurants were closed and the ONLY option for lunch on our side was pizza which took 25 minutes to order. On our first day they served us the wrong pizza. When we returned it, we then watched them serve it to another table. Given that they couldnt keep the towel racks full “because of COVID”, this seemed quite unsanitary. COVID excuse was used often, although couldnt understand how it applied to many things including availability of their usual late night menu. We have been to other resorts for less than half the price where the entertainment, cleanliness, and service is was 10x better. Would not go back.
於 2021 年 7 月住了 6 晚
Hugo Perez 於 2021年7月23日的回應
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love this resort. Amazing service and delicious food - lots of variety so you don't get sick of the same food everyday
於 2021 年 7 月住了 7 晚
Hugo Perez 於 2021年7月12日的回應
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards