Medicine Hat Hotel with Pool

"Very nice breakfast. "

"The condition of the hotel rooms upon arrival was entirely unacceptable and far below any reasonable standard of cleanliness or habitability. The rooms were in an appalling state. As a direct result, my coaches and student athletes refused to stay at the property. They immediately returned the room keys to the front desk and escalated the issue to the on-site manager. Despite being made fully aware of the situation, nothing beyond a verbal apology was offered and you failed to provide any meaningful resolution. This lack of action is unacceptable and very unprofessional for the hospitality industry. "

"Beds were amazing. Clean room"

"Good"

"Clean, friendly, good location. BP and the Keg are right there."

"Firstly the policy of cleaning your room every 3 days is unbelievable. I thought I was in India in a hostel. Not only is it 3 days you have to ask. Same if you want towels changed you have to ask. I stayed 6 days sheets never changed and I had to ask for room to be cleaned day before I left. Cleaning was make bed again with changing sheet. Change towels and empty bin. They say this is policy but they state it in no literature or add for this property. Don’t even tell you when you arrive. When you go down and ask when will my room be cleaned then they tell you but it’s excuse after excuse. I can understand how people stay there. At breakfast people complaining their kids had to sleep fully clothed as no real heating. You can’t control your own heating they control it. Most of the time blowing cold air. The heating system is so noisy you can hear it all night if they put you close to the main heating room on rack floor. Don’t expect to get early night if you are close to lift it’s so noisy on corridors. What was good, frosties were nice at breakfast. There are much better places with comparable price. It was recommended to me by someone who stays there for 1 night at a time when passing through. 1 night maybe 2 is maximum stay here"

"Light "

"The room smelled like pot. The staff weren’t very helpful and we won’t stay there again "

"They allowed us to check in early for one room to allow the kids to use the water park. We were very grateful for this."