Raseel at check-in desk was very helpful and pleasant to deal with.
Mohammed
於 2024 年 5 月住了 1 晚
8/10 不錯
Mohammed
家人同遊
2024年5月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service at the check-in desk by Raseel.
Mohammed
於 2024 年 5 月住了 3 晚
8/10 不錯
Muhammad (Mississauga)
家人同遊
2024年5月6日
讚好:整潔度、職員與服務和設施服務
Inside room quality is not that great, I will say three star hotels room, 4 people room and wash room was too small even the wardrobe door was broken and too small, look like repainted.
Muhammad
於 2024 年 5 月住了 4 晚
10/10 優異
Shahzad
家人同遊
2024年5月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay
Shahzad
於 2024 年 1 月住了 4 晚
4/10 欠佳
Hikmat Nassralla
親子同遊
2024年5月2日
不滿:整潔度、職員與服務和住宿狀況
The main advantage of this hotel is the close proximity to Al-masjid Al-Nabawi. However, this hotel is in dire need of an update. The walls in the shower were full of mold. For a 4-bed room, you would think that they would supply more than 2 towels at a time… disappointing accommodations.
Hikmat Nassralla
於 2024 年 4 月住了 4 晚
4/10 欠佳
Mir Nayeemuddin
2024年4月24日
不滿:整潔度、職員與服務和住宿狀況
The reception staff is very slow and inefficient
Mir Nayeemuddin
於 2024 年 4 月住了 3 晚
4/10 欠佳
Noor
家人同遊
2024年4月23日
讚好:整潔度
不滿:職員與服務
Location is good, but may be when we were there it was quite crowded, the area as a whole. The staff was not well trained to deal with the volume or manage customer expectations, especially if you are not national.
Noor
於 2024 年 4 月住了 3 晚
2/10 很差
Rahamatullah
家人同遊
2024年4月18日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Explaing the fact that I was needed a disable toilet for my Mother and they gave me a room with the toilet which was flooded with waste water. Next day when I asked for changing the room Ms. Royof gave me another room which was worse than the previous one. I found her really difficult and unhelpful. Then I needed duty manager Amjad's intervention and it took me three hours to get this sorted. Although the toilet and walk in shower is very tight and not easily accessible. Not an ideal hotel for elderly or disabled people and some of the member of the staff are not helpful. I will not book this hotel again and do not recommend others.
Rahamatullah
於 2024 年 4 月住了 12 晚
10/10 優異
Irfan
家人同遊, 親子同遊
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a delightful, comfortable stay at Anwar Al Madinah Mövenpick Hotel, during our recent visit for pilgrimage. We had a view of the courtyard and Masjid which the kids loved. The rooms are clean, spacious and modern. Breakfast/suhoor has a good selection. The hotel is very close to the haram. I will definitely be staying here again.