The property advertised as including 'breakfast' in Ramadan but did not make clear they did not consider it to be suhoor in the description. Other hotels changed breakfast to suhoor time in Ramadan.
The hotel clearly mislead its customers stating breakfast was at iftar time between 6- 8 pm. They insisted this was the norm and breakfast is iftar not sohoor even though they had not made this clear.
When raised with the staff, they had a very bad attitude and continued to insist that breakfast is iftar during ramadan! They had a dismissive and non-customer friendly manner.
Another thing is the iftar time was so short. Iftar time was approx at 6.40pm meanjng those who did iftar at the masjid had a very short window to have the food when they got back.
Overall the reception's manner and attitude was poor and needs massive improvement.
They don't help with luggage, they are not approachable and have a non-caring approach.
Mohammad Mutahir
於 2024 年 4 月住了 5 晚
2/10 很差
FEROZ
親子同遊
2024年4月9日
不滿:整潔度、職員與服務、設施服務和住宿狀況
One word a HORRIBLE please to choose for your stay!
FEROZ
於 2024 年 4 月住了 4 晚
8/10 不錯
Mademba
多人同遊
2024年3月31日
讚好:整潔度、職員與服務和住宿狀況
Good place to stay
Mademba
於 2024 年 3 月住了 4 晚
6/10 一般
Arshad
2024年3月30日
Arshad
於 2024 年 3 月住了 2 晚
10/10 優異
Sana
2024年3月2日
Sana
於 2024 年 2 月住了 5 晚
6/10 一般
Shahid
伴侶同遊
2024年2月25日
讚好:職員與服務
Noisy a bit.
Shahid
於 2024 年 2 月住了 2 晚
6/10 一般
Mohammad
家人同遊
2024年2月9日
I stay at this property eight days bathroom shower door. It was not closing properly. from the hotel to the Haram 20 minute walk this hotel does not have ice machine I complain to the management also, this hotel is non-smoking but next to my room guest, they were smoking. I complain to the management, but nobody take action breakfast every another day they have same menu I gave 10 to 5 point this hotel