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Reviews of Alston Apartments Hotel

3.5 out of 5
Alston Apartments Hotel
138 Elgin Street, Carlton, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 279 reviews" "
Rating 8 - Good. 147 out of 279 reviews" "
Rating 6 - Okay. 31 out of 279 reviews" "
Rating 4 - Poor. 8 out of 279 reviews" "
Rating 2 - Terrible. 3 out of 279 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Julie, Wodonga, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist conveyed all necessary information to me which were easily understood and implemented. He was very friendly, polite and efficient. Free continuous wifi much appreciated.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We like the close proximity to the hospital, the price and parking arrangements. We didn't like the smoke alarm hanging out of the ceiling, broken toilet roll holder, the dirty cups in the dish washer, no body wash in shower, broken conditioner dispenser and no plugs for sinks and towel rack ready to fall off the wall
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, only a 12 min walk to Brunswick Street. Parking was fine, aside from idiots parking and blocking the 'out' entrance of the parking spaces. Had to ask for replacement top sheet, as had some type of 'yellow stain' on it?? Doona cover under it was also stained, but the new top sheet replaced by the helpful front desk person helped. Ironing board cover very loose and needs replacing, as kept falling off the metal board. Aside from those little things, a nice place to stay.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Denise

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was very dirty. Dishes in the cupboard had to be washed before use. Food residue in the fridge. Pile of smelly wet towels in the bedroom cupboard! All manner of items left behind in the bedside drawers.
Stayed 1 night in Nov 2019

8/10 Good

Andrew

Stayed 1 night in Nov 2019

8/10 Good

D, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to MElbourne Univerisity. Lygon St and CBD
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint I have was my fridge wasn’t working. Other than that everything was clean and receptionist was friendly
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty and it had a smell that was no good.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to uni, excellent price, friendly staff, clean room
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was quiet and comfortable - everything I could want.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Location, close to Lygon st and The University of Melbourne
Stayed 2 nights in Aug 2019
Response from Sunny on 4 Sept 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, great cafe below.. comfy bed, good shower
Stayed 1 night in Aug 2019
Response from Sunny on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Wonderful location. No mattress cover on bed. Ceiling light broken. Very basic.
Stayed 2 nights in Aug 2019
Response from Sunny on 8 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy booking and check-in process. Great location near public transport and lots of interesting shops and cafes. Close to the city. Only downside is that there was no heating and it was freezing in the room. The bed was comfy and warm though with extra doona provided so it was a good excuse to stay in bed! Would definitely stay here again, just not in mid winter.
Stayed 2 nights in Jul 2019
Response from Sunny on 5 Aug 2019
Thanks for staying with us. We appreciate your feedback! There is a heating mode of our AC and we can provide a radiator if the AC doesn't work well. We are so sorry about this.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the location at Carlton is the best
Stayed 3 nights in Jul 2019
Response from Sunny on 5 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from Sunny on 5 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2019
Response from Sunny on 5 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Great location , very comfy place to stay It was easy to find
Stayed 1 night in Jun 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will return
Convenient location, supportive staff, clean and tidy and decent value
Stayed 3 nights in Jun 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic but clean.
Basic but clean apartment, needing some basic maintenance or update.
Stayed 1 night in Jun 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location very clean and tidy friendly staff.:)
Stayed 2 nights in May 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Anthony

Liked: Cleanliness
Weekly trip
Good value
Stayed 1 night in May 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a great location. Easy to find and close to public transport
Stayed 1 night in Apr 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Overnight stay
Stayed 1 night in Mar 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Nice large, clean rooms, check in very smooth and NO demanding your credit card number which is a big scam at any time. Great location near multiple restaurants and bars, and Melbourne Uni.
Stayed 2 nights in Mar 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suwandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position with lots of things to do around it, and places to eat or drink. Surprisingly quiet and extremely comfortable
Stayed 1 night in Feb 2019
Response from Sunny on 8 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was a nice space, close to restaurants and parking. Friendly staff and very helpful. the price was good, considering the Tennis was on.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to find, room had everything I needed. Only think that could have been better was perhaps the view the window looked out on a laneway.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location great and the apartment had everything i needed for a short stay
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and friendly, accommodating. Very happy with the service provided.
Stayed 3 nights in Feb 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helen
Easy access. Friendly staff. Have stayed there lots of times. Value for money.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Good location, friendly receptionist, lots of restaurants along Lygon Street, close to Woolworths, clean room except will hear noices of guest walking around middle of night from 2nd floor above your room if you happen to be on the 1st floor room.
Stayed 1 night in Nov 2018

10/10 Excellent

Sui Chee

Nice and convenient place
Stayed 1 night in Nov 2018

10/10 Excellent

Sui Chee

Good location, room cosy and convenient to get around the area. Receptionist are good and friendly.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Paul

Convenient location, clean room & friendly staff. We'll stay at Alston Apartments Hotel again for shore.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location when having to go to Uni of Melbourne
Stayed 2 nights in Nov 2018

8/10 Good

Peter, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, with all the necessary amenities and a nice view of the city. Unfortunately, we had an issue with noise in our main bedroom. We suspect someone left on the bathroom fan all night in the apartment next to ours and this made it very difficult to sleep. However, the next day the staff was very accommodating and offered to move us. As it happened, we didn't get the same noise the next night. If I had realised there was 24/7 phone service I would have called reception the night before to try to sort out the issue. Overall, a pleasant stay.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sandy on 15 Oct 2018
Thankyou

6/10 Okay

Amanda

Good location. Make sure you pre arrange parking. Helpful reception staff during reception hours.
Stayed 2 nights in Aug 2018

6/10 Okay

Jabba, Melbourne

Liked: Cleanliness, staff & service, room comfort
Location suited us
Just needed to be in Carlton. It was a convenient location.
Stayed 1 night in Jul 2018
Response from Sandy on 17 Jul 2018
Dear Jabba, Thank you for your lovely review!