Hi Wai Shan King,We're thrilled to hear that your perception improved after experiencing our comfortable rooms and attentive staff. We appreciate your comments regarding the soundproofing equipment, and we'll certainly look into ways to enhance this aspect for a more peaceful stay. Thank you for your valuable feedback, and we look forward to welcoming you back for an even better experience.

Hi Kwai Wah,Thank you kindly for rating your stay! We really appreciate it.

Thank you - we would certainly welcome the opportunity to have you and we remain available to assist you at any time. Kind regards, Management Team

Thank you for your great rating following your recent stay, we hope to see you again soon. Sincerely, Ibis Styles Kingsgate Hotel Team

Thank you for taking the time to share your feedback. We have passed along your comments and we look forward to seeing you again soon. Kind regards, Management Team

Thank you for highlighting everything you liked and we did well. Pleased you had a fantastic stay. Kind regards, Ibis Styles Kingsgate Hotel Team

Thank you for taking the time to share your feedback. Your comments have been passed on and we look forward to seeing you again soon. Kind regards, Management Team

Thank you for sharing with us. We look forward to seeing you again in the near future. Sincerely, Management Team

Thank you for sharing with us about your recent stay. Your comments have been passed on and we look forward to seeing you again soon. Kind regards, Management Team

Thank you! - and we look forward to seeing you again in the near future. Kind regards, Management Team

Thank you for your kind words about our staff, we are happy to read that you enjoyed your time with us and we hope to see you again soon. Kind regards, Management Team

Thank you - and we look forward to welcoming you back soon. Kind regards, Management Team

Thank you so much for taking the time to share your feedback. We hope to see you again! Kind regards, Management Team

Dear Vivian, Our sincere apologies that the housekeeping team on this occasion have let you down. We have alerted our Executive Housekeeper to investigate the issue and make sure all of our rooms are presented to our guests in the best possible manner and condition. Thank you for taking the time to provide this valuable feedback and for bringing the above to our attention. Kind regards, Management Team

Thank you for sharing with us about your recent stay. Your comments have been passed on for review and we look forward to seeing you again soon. Kind regards, Management Team

Thank you for your rating following your recent stay, we do appreciate it.

Thanks for your positive comments and great rating, we appreciate the feedback. We are sorry that you were not advised that we do have extra guest amenities such as slippers, dental kit, shower caps, shaving kit, etc on a complimentary basis. Please feel free to ask for any amenity that you may require upon your return. Thank you again for sharing your experience and we look forward to welcoming you back again soon. Kind regards, Management Team

Thank you for your rating following your recent stay, we do appreciate it. Kind regards, Management Team

Thank you for your visit and taking the time to pass on the feedback regarding your stay. Our apologies for the issue you encountered; however, we would appreciate if you could provide us more information such as your name or room number to assess and investigate your complaint further. We look forward to welcoming back in the near future. Kind regards, Management Team

Thank you for your rating following your stay, we do appreciate it.

Thank you - and we look forward to seeing you again in the near future. Kind regards, Management Team

Thank you for your recent review. We are pleased to hear that you enjoyed your stay with us and found our location to be extremely central for all your needs. Kind regards, Management Team

Thank you for your review. We are sorry that your recent experience staying with us was below your expectations. Sincere apologies, Management Team

Thank you for sharing with us. We look forward to seeing you again in the near future. Sincerely, Management Team

Thank you for taking the time to share with us about your recent stay - we do appreciate it. Sincerely, Management Team

Thank you for your rating, we do appreciate it. Sincerely, Ibis Styles Kingsgate Hotel Team

Thanks for taking the time to share your experience of your stay at the Ibis Styles Kingsgate. Glad to read the hotel suited your needs for a short stay and that you found the room clean and tidy. Thank you for your comments about the toilet paper holder design. We have passed on to our Management team for review. Sincerely, Ibis Styles Kingsgate Hotel Team

Thank you for your review. We are pleased to hear that you enjoyed the service received from our Reception staff and found our location to be extremely central for all your needs. We are sorry that you were not advised that we do have extra guest amenities such as slippers, dental kit, shower cap etc at Reception upon request. Thanks again for the feedback and we hope to have the opportunity to better serve you in the near future. Sincerely, Ibis Styles Kingsgate Hotel Team

Thank you for your review and feedback. It is great to learn our location was perfect for your accommodation needs. We hope we can have you back in the near future. Regards, Ibis Styles Kingsgate Hotel

Thank you for your rating

Dear Polly, thank you for your time to leave your experience in our hotel. We are glad that you find our hotel location was convenient for you. We will definitely check our squeaky floor and door lock in order to make sure no problem in the future.

Hi Peter,Thank you for rating your stay.

Hi Erika,Thank you for rating your stay!

Hi Phoebe,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our convenient location and found our staff to be wonderful and helpful. Your kind words mean a lot to us.We sincerely apologise for any inconvenience caused by the condition of the room and corridors. Please rest assured that we take cleanliness and maintenance seriously, and we will address these concerns promptly to ensure a more pleasant stay for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved experience.

Hi Scott,Thank you for your positive review! We're thrilled to hear that you found our hotel to be good value and that you were satisfied with the facilities and cleanliness of your room. We look forward to welcoming you back again soon!

Hi Carmela,Thank you for your review. We are delighted to see you enjoyed your stay, especially our cleanliness and location!

Hi John,Thank you for sharing your positive experience with us. We're delighted to hear that you found our room tidy and suitable for your needs as a solo traveler. It's great to know that our proximity to public transport and shops added convenience to your stay. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back on your next visit to the area.

Hi Ray,We're delighted to hear that you had a positive experience during your stay! Thank you for your kind words about our friendly and courteous staff, as well as your satisfaction with the modern, clean, and well-equipped room. We're also so thrilled that you enjoyed our excellent buffet breakfast. We look forward to welcoming you back again soon!

Hi Yosuke,Thank you for your feedback. We're glad to hear that you found our location convenient.We apologise for any inconvenience caused by noise in the corridors from late check-in guests. We strive to ensure a peaceful environment for all our guests, and we will address this issue to minimise disturbances in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay.

Hi Eric,We are delighted to hear that your stay was perfect! Thank you very much for your positive comment. We hope to have the pleasure of welcoming you again soon!

Hi Sandip, thank you very much for your feedback. We appreciate your comments and apologise for any inconvenience caused. We'll consider your suggestions to enhance our guests' experience.

Hi Aki,Thank you for bringing up the additional 50 fee concern. The amount is a fully refundable security deposit taken at check in. This is a standard procedure to cover any potential incidental or extra charges during your stay. If you have any further questions or need clarification, please feel free to reach out to our front desk. We appreciate your understanding and hope you have a pleasant stay with us.

Hi Ella,Thank you kindly for rating your stay!

Hi Arlene,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, our staff accommodating, and our location accessible to everything. It's great to know you enjoyed the parking deal as well. We appreciate your kind words and look forward to hosting you again in the future!

Hi Hien,Thank you for sharing your feedback. We're pleased you found our location convenient and appreciated our cleanliness. We understand your concern about room size for families with kids and appreciate your insight. We hope to have the opportunity to welcome you back again in the future.

Hi Koshie,Thank you for your feedback. We appreciate your acknowledgment of our great location. We'll take your comments about the property and rooms into consideration. If your travels bring you back for another night, we hope to make it a comfortable stay.

Hi Fredrika,Thank you for rating your stay with us! We really appreciate it.

Hi Dianne,Thank you for sharing your positive experience with us. We're delighted to hear that you had a good stay and that our team was able to meet your request for a ground or first floor. Our staff takes pride in providing excellent service, and it's rewarding to know that their efforts contributed to your satisfaction.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

Hi Suzette,Thank you for your kind review. It was our absolute pleasure to host you, and we look forward to welcoming you back again in the near future!

Hi Mark,Thank you for your kind words! We're delighted to hear that every staff member contributed to a friendly and helpful experience during your stay. Your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional visit.