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墨爾本機場曼特拉酒店的評價

4.5 out of 5
墨爾本機場曼特拉酒店
2 Trade Park Drive, Tullamarine, VIC

評價

8.6

優異

10 分評分，優異；1004 則評價中有 509 則" "
8 分評分，不錯；1004 則評價中有 328 則" "
6 分評分，一般；1004 則評價中有 90 則" "
4 分評分，欠佳；1004 則評價中有 46 則" "
2 分評分，很差；1004 則評價中有 31 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

??

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Mantra 於 2023年11月6日的回應
Dear GuestThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

8/10 不錯

WING SHAN

於 2023 年 3 月住了 1 晚
Mantra 於 2023年4月2日的回應
Dear Wing ShanThank You for staying with us at Mantra Tullamarine.We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Jason McGowan - General Manager 於 2020年2月4日的回應
Thank you for staying with us. Regards, Jason McGowan General Manager

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚
Jason McGowan - General Manager 於 2020年1月27日的回應
Dear Anonymous, Thank you for staying with us. Regards, Jason McGowan General Manager

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Check-in staff is very good and the whole process is very smooth. The hotel is clean and comfortable.
於 2019 年 12 月住了 1 晚
Jason McGowan - General Manager 於 2020年1月7日的回應
Dear Anonymous, Thank you for the 'Five Star' Review. Regards, Jason McGowan General Manager

8/10 不錯

Yi-Che

於 2019 年 12 月住了 1 晚

8/10 不錯

Dennis Pak Yu

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
於 2019 年 12 月住了 1 晚
Jason McGowan - General Manager 於 2020年1月1日的回應
Hi Dennis, Thank you for your review and look forward to welcoming you back next time you stay with us. Regards, Jason McGowan General Manager

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Jason McGowan - General Manager 於 2019年12月11日的回應
Dear Anonymous, Thank you for the 'Five Star' Review. Regards, Jason McGowan General Manager

10/10 優異

Hsing Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 2 晚
Jason McGowan - General Manager 於 2019年5月27日的回應
Dear Hsing Yu, Thank you for the 'Five Star' Review. Regards, Jason McGowan General Manager

8/10 不錯

tracey

讚好：整潔度和職員與服務
Bed and Shower were GREAT ! ...Room needed a super deep clean ...
於 2024 年 5 月住了 1 晚

10/10 優異

Dakin

讚好：整潔度、職員與服務和住宿狀況
CLEAN,TIDY,SHUTTLE TO/FROM AIRPORT
於 2024 年 5 月住了 1 晚

6/10 一般

Helen

不滿：整潔度和住宿狀況
The carparking which costs you $30 a night is in the next building on the top open air floor. My flight was a late one so at 2am in the dark and pouring rain I had to park and drag my luggage in the rain to a service lift that’s on the furthest side away from the allotted Mantra parking, find the back lobby entrance and enter the Mantra. Not ideal for a single female or someone who is elderly and for this you pay $30. Do not recommend unless you don’t have a vehicle.
於 2024 年 5 月住了 1 晚

8/10 不錯

Matthias (Seaford)

讚好：設施服務
Perfect service at check in with a lovely lady. Barservice, check out and breakfast desk unfriendly - not service orientated - privat talks to staff members (I think Iam in love with the partner of the staff) because she talked a lot about him, now I miss him too. Check out, the men never talked to me. I said good morning and he looked at me room the keycard and said nothing. I wanted to ask where I can leave my bag, no answer. 5 sec. Later the lady at the breakfast desk was very rude why Iam here with my bag?! As I told her I ask the front desk……! She told me that’s not her problem I think nothing more to say
於 2024 年 5 月住了 1 晚
Mantra 於 2024年5月14日的回應
Dear Matthias, Thank You for staying with us at Mantra Melbourne Airport.We are happy to hear that you enjoyed the majority of your stay, please accept my apologies that the rest of your stay was not up to your expectations We hope that you will choose to stay with us again in the near future.

10/10 優異

Amy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So easy to get to from the airport with the free shuttles. Room was beautiful and clean, and the gym/spa facilities were great! Will be recommending to friends and staying here again!
於 2024 年 5 月住了 1 晚
Mantra 於 2024年5月13日的回應
Dear AmyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 優異

Simone

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access, friendly staff, very clean facilities and very spacious room.
於 2024 年 5 月住了 1 晚
Mantra 於 2024年5月13日的回應
Dear SimoneThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your overall stay and I am happy to hear that the staff were helpful.Kind RegardsMantra Management

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful when I had questions
於 2024 年 5 月住了 1 晚
Mantra 於 2024年5月13日的回應
Dear JohnThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Trent

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Mantra 於 2024年5月13日的回應
Dear TrentThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

8/10 不錯

Peter

於 2024 年 4 月住了 1 晚

6/10 一般

Sagar

家人同遊
讚好：住宿狀況
不滿：設施服務
Far from ammenities.
於 2024 年 4 月住了 1 晚
Mantra 於 2024年5月13日的回應
Dear SagarThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 優異

Merrilee

讚好：整潔度、職員與服務和住宿狀況
Accessible for airport. Comfortable & clean.
於 2024 年 4 月住了 1 晚
The Mantra Team 於 2024年4月27日的回應
Dear MerrileeThank you for your review, We are so glad that you enjoyed your stay with us and you also found our location to be convenient for your travels.We look forward to your next visitKind Regards The Mantra Team

10/10 優異

Deidre (Acton)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Mantra 於 2024年4月27日的回應
Dear Deidre, Thank you for your review, we are so glad that you enjoyed your stay with us!Kind Regards The Mantra Team

8/10 不錯

Duncan

家人同遊
讚好：設施服務
The bloke at the front desk at 1am when we got there after train delays was very good
於 2024 年 4 月住了 1 晚
The Mantra Team 於 2024年4月27日的回應
Dear Duncan, Thank you for your review, We are so glad to hear that our reception staff were able to make your stay enjoyable, We hope to see you again soon!Kind Regards The Mantra Team

10/10 優異

taher

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Mantra 於 2024年4月22日的回應
Dear Taher, Thank you for your review!We are so glad that you enjoyed your stay with us.Kind Regards The Mantra Team

10/10 優異

COLIN

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Are at restrant service and food excellent Complement a great holiday. Will recommend and will use again
於 2024 年 4 月住了 1 晚
Mantra 於 2024年4月22日的回應
Dear Colin, Thank you for your review, I am so glad that you enjoyed your stay with us at Mantra Melbourne Airport, I am happy to hear that you found the restaurant services to be above your expectations and we look forward to your next stayKind Regards The Mantra Team

6/10 一般

ROY

商務旅客
讚好：整潔度
I arrived in Melbourne too late to book an onward flight. I chose Mantra because it was near to the airport. There was a shuttle bus and we were dropped off in the car park. The driver just walked away. I am recovering from an eye operation so my sight is limited. I finally asked someone where the entrance was and they just said “over there”. So much for the service industry. The check in was better and helpful and the clerk helped me take my things to the room. The bus back to the airport was much better with a friendly and helpful driver. The hotel is okay for a one night stop over
於 2024 年 4 月住了 1 晚
Mantra 於 2024年4月18日的回應
Dear Roy, Thank you for your review of Mantra Melbourne Airport. I am glad that you enjoyed your overall stay,however i am disappointed that you had a negative experience with the Shuttle bus team. This has been passed onto management to ensure that this is prevented form occurring again in the future. We hope that we can welcome you again in the near futureKind Regards The Mantra Team

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Mike at reception was so helpful, friendly and accommodating .
於 2024 年 4 月住了 1 晚
Mantra 於 2024年4月6日的回應
Dear, JamesThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful.We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

10/10 優異

Alice

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
airport shuttle was a big plus, and having a restaurant on site also great after we missed a flight connection due to delay. One of our more expensive stays in Australia, but fairly nice room.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月30日的回應
Dear AliceThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 優異

cathy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy transport with shuttle from the airport. Room is clean and comfortable for overnight stay. Room service breakfast was quick and delicious...avocado /eggs was perfect.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月30日的回應
Dear CathyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Michelle (North Shileds)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for an airport over night stay
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月25日的回應
Dear MichelleThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

10/10 優異

Karena

於 2024 年 3 月住了 1 晚
Mantra 於 2024年4月18日的回應
Dear Karena, Thank You for your review of Mantra, We are glad that you enjoyed your stay with usKind Regards The Mantra Team

10/10 優異

Virginia

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and easy to get to, property was comfortable and quiet, my only thing would be $29 for parking is a bit rich, but apart from that, cant fault it.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月25日的回應
Dear VirginiaThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Bo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
efficient and clean hotel for quick airport stay with reasonable price and free shuttle.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月23日的回應
Dear BoThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

10/10 優異

david

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
lovely hotel and helpful staff perfect for catching an early flight from Tullamarine ( Melbourne Aiport)
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月23日的回應
Dear DavidThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Kirstie

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quick stay, rooms could use soft close hinges and room service steak was the worst I’ve ever had unfortunately but a pleasant stay besides that. I would simply dine somewhere else if I were to return.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月23日的回應
Dear KristieThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we chose to stay here as we had an early flight the next day. The hotel was convenient to our car rental firm and the airport so suited us perfectly. The room was clean and well equipped and met our requirements. Would easily recommend
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月23日的回應
Dear DanielThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Lisa

家人同遊
讚好：職員與服務、設施服務和住宿狀況
I’ve stayed here before and had a good experience. This time round though, I had a couple of grievances. While there were some really friendly staff, there was a gentleman behind the bar who didn’t smile and seemed most unimpressed - I felt like more of a nuisance asking him for my order. The room was very clean - until I pulled back the bed a little to get to the power point and discovered a tonne of dust and grime. I did love the soaps and shampoos etc though - sustainable and smelled nice! In regards to the shuttle bus, I do think they need to be more clear that they don’t lift the suitcases into the van. None of the passengers really understood the sign indicating they would assist lifting them into the back that it was only assistance. The guy who told us he wouldn’t help was quoting OH&S which I totally understand but I think it needs to be more clear. My mother has osteoporosis and shouldn’t be lifting heavy cases so of course we did it for her but if I hadn’t been there, I’m not sure what would have happened. The driver was also quite an aggressive driver when taking us to the airport. With all that being said though, I do like this location and would stay here again as my first experience was really good.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月16日的回應
Dear Lisa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 不錯

Sean

讚好：整潔度、職員與服務和住宿狀況
It is good for over night stay before and early flight
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月16日的回應
Dear SeanThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 不錯

MARYNA

讚好：整潔度、職員與服務和住宿狀況
The room was comfortable But I feel the food prices were outrageous There is no where else to go, that’s mean advantage
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月16日的回應
Dear MarynaThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

4/10 欠佳

Leslie

伴侶同遊
讚好：整潔度
The Mantra is showing her age but very clean. The staff for the most part were friendly and efficient. Our worst experience was in the dining room. The breakfast buffet was tepid and dry at 9am. Unappetizing and very poor value for money
於 2024 年 3 月住了 2 晚
Mantra 於 2024年3月13日的回應
Dear Leslie, Thank you for your recent feedback from your stay at Mantra, We appreciate your feedback regarding our staff and i have passed on your concerns to the appropriate management.We hope that we can welcome you back in the near future.Kind Regards

10/10 優異

bernie

讚好：整潔度、職員與服務和住宿狀況
My only knock on the place was the tv, needs to be updated.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月16日的回應
Dear BernieThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 不錯

Jacobus

於 2024 年 3 月住了 2 晚
Mantra 於 2024年4月6日的回應
Dear JacobusThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

4/10 欠佳

Mohamad

商務旅客
不滿：整潔度和設施服務
Lamp flickering, some lights didnt work, bed was uncomfortable.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月9日的回應
Dear Mohamad, Thank You for your review, I am disappointed to hear that your stay did not meet your expectations. We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

6/10 一般

GLEN

讚好：整潔度和住宿狀況
不滿：職員與服務
With the exception of some restaurant staff, staff were fairly poor.
於 2024 年 3 月住了 1 晚
Mantra 於 2024年3月4日的回應
Dear Glen, Thank you for feedback from your recent stay, I am disappointed that your stay was not up to your expectations and that you did not find the staff's service levels to be up to your expectations. The appropriate management will be notified. We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 不錯

Sarah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was fine Restaurant good Staff helpful and nice Rooms could do with a renno very basic and older
於 2023 年 12 月住了 1 晚
Mantra 於 2024年3月4日的回應
Dear Sarah, Thank you for your feedback from your recent stayWe are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful. I am also happy to hear that you enjoyed your dinning experience. We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

10/10 優異

TAICHI

於 2024 年 2 月住了 6 晚
Mantra 於 2024年3月23日的回應
Dear TaichiThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

8/10 不錯

Cath

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
View of carpark. Noisy hall customers 5 am
於 2024 年 2 月住了 1 晚
Mantra 於 2024年2月24日的回應
Dear CathThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 優異

Tammy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were amazing
於 2024 年 2 月住了 1 晚
Mantra 於 2024年2月18日的回應
Dear TammyThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful.We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

10/10 優異

Tammy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were so amazing. Polite and so helpful . They went out of their way. Will definitely recommend again.
於 2024 年 2 月住了 1 晚
Mantra 於 2024年2月18日的回應
Dear TammyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 優異

balachandran

讚好：整潔度、設施服務和住宿狀況
Very good
於 2024 年 1 月住了 1 晚
Mantra 於 2024年2月18日的回應
Dear BalachandranThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 優異

Kim

讚好：整潔度、職員與服務和住宿狀況
Friendly knowledgeable staff
於 2024 年 2 月住了 1 晚
Mantra 於 2024年2月18日的回應
Dear KimThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management