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墨爾本阿爾伯特公園美居酒店的評價

4 out of 5
墨爾本阿爾伯特公園美居酒店
65 Queens Road, Melbourne, VIC

評價

7.6

不錯

10 分評分，優異；1000 則評價中有 324 則" "
8 分評分，不錯；1000 則評價中有 334 則" "
6 分評分，一般；1000 則評價中有 190 則" "
4 分評分，欠佳；1000 則評價中有 102 則" "
2 分評分，很差；1000 則評價中有 50 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

2/10 很差

Yuanwei

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
第二天房间无人整理
第二天房间无人整理
DB 於 2018年4月10日的回應
Good morning, Thank you for your review, I am however confused with your comment that no rooms available for the following day. Was this due to you not reserving a room & that we were full? Any details surrounding this would be appreciated. Thank you, David Blaxley Rooms Division Manager

6/10 一般

yongqu

於 2017 年 9 月住了 2 晚
kam 於 2017年9月14日的回應
Dear yongqu, Thank you for your rating. We appreciate your feedback. Kind regards, Mr Llewellyn Wyeth General Manager

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
fair
Hotel is clean and good. call the front desk to ask for toothbush, but no one ans.
於 2017 年 6 月住了 2 晚
kam 於 2017年6月16日的回應
Thank you for your feedback. We appreciate your comments. Kind regards, Mr Llewellyn Wyeth General Manager

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
大廳接待服務櫃檯態度感覺不是很良好，但是bar那邊很不錯

6/10 一般

Victor

商務旅客
不滿：職員與服務和設施服務
I could at times hear people talking in the next room, maybe it was the TV? The hallway hadn't been vacuumed and wasn't for the three nights I was there. There was cobwebs on the ceiling light. The restaurant menu was ordinary and I thought for that expensive. The bar food was again, no great shakes. They charge for WiFI. A thing of the past. There was nothing in the fridge to drink or snacks. The bed was good. I will never again go to a Mecure Hotel.
於 2024 年 4 月住了 3 晚

10/10 優異

Watson

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The service on front desk
於 2024 年 4 月住了 2 晚

8/10 不錯

Ruoning

家人同遊
讚好：整潔度、設施服務和住宿狀況
The staff at the front desk was not helpful or professional. They would overcharge you without any explanation. I came to them at the checkout to ask the total price I paid for, however they were not willing to help and instead just gave you a hard-to-read account detail. I had to do the math myself to prove that I was charged incorrectly. The guy then was reluctant to change to the correct amount I booked for. I still haven’t got the deposit for my refund so far and either for the security bond after a week’s time. Mercure shared the same reception with Pullman. Suspect they treat guests differently for the cheaper booking.
於 2024 年 3 月住了 4 晚

6/10 一般

Adel rastegar

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Old building, dirty
於 2024 年 3 月住了 3 晚

2/10 很差

Raimondo

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Not 4 star hotel more like 3-2 and whole place smells like Mould, this is not Australian standard. Staff were helpful.
於 2024 年 3 月住了 3 晚

6/10 一般

Jason

伴侶同遊
讚好：職員與服務和住宿狀況
Watch your stuff in the lobby, my wife walked away from her purse and it was stolen with a lot of money in it.
於 2024 年 2 月住了 19 晚

8/10 不錯

Peter (Clifton Hill)

伴侶同遊, 商務旅客
讚好：設施服務
Was all right but nothing special. The service in the restaurant may improve on the future.
於 2024 年 2 月住了 1 晚

10/10 優異

Mariana

讚好：整潔度、職員與服務和住宿狀況
Great staff and comfortable stay, good value for money
於 2024 年 2 月住了 2 晚

10/10 優異

Helene

讚好：整潔度
Great hotel
於 2023 年 12 月住了 4 晚

8/10 不錯

Steven

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Nihan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place to stay
於 2024 年 1 月住了 1 晚

8/10 不錯

Jayde

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Overall was an ok stay. Twin rooms are very outdated. Bathroom has stained grout and old crappy in bath showers. We went down to the indoor pool and there was one table with a bench seat. We had to sit on the wet ground with our newborn and two other kids with our belongings. Wouldn't go back.
於 2024 年 1 月住了 1 晚

10/10 優異

stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very helpful staff on reception at check in. Good food & service. Good location for travelling around city
於 2024 年 1 月住了 5 晚

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wunderbare Unterkunft! Herrlich gelegen am Albert Park, nur 5 min zu Fuß zur Tram. Zimmer ist schon etwas in die Jahre gekommen, aber es ist groß, sauber und hatte alles, was man brauchte (gutes Wlan, Fön, gute A/C, nicht hellhörig, top Dusche). Dazu wunderbares Personal und ein wahnsinnig tolles Frühstücksbuffet. Dazu kam: direkt in der Lobby ist eine Europcar-Station, was natürlich super ist
於 2024 年 1 月住了 7 晚

6/10 一般

Flora

多人同遊
讚好：職員與服務
不滿：整潔度
於 2023 年 12 月住了 1 晚

8/10 不錯

Rhys

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

Kevin

伴侶同遊
不滿：職員與服務
Our stay was ok. The Car Parking arrangements are confusing and not explained well.
於 2024 年 1 月住了 2 晚

8/10 不錯

Dustin (London)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 7 晚

8/10 不錯

Alan

於 2023 年 12 月住了 2 晚

10/10 優異

Kerry-Anne

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 13 晚

8/10 不錯

LISA

於 2023 年 12 月住了 5 晚

6/10 一般

Jenelle

家人同遊
讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

2/10 很差

Kirsten

親子同遊
不滿：整潔度、設施服務和住宿狀況
This property was really old and tired. I can deal with an older hotel however it was really really dirty.
於 2023 年 12 月住了 4 晚

6/10 一般

Lloyd

家人同遊
不滿：整潔度和住宿狀況
On check in our beds were made but that’s all. The head boards of the bed was dirty, hand prints and god only knows what else splatted across it! The corridors leading to our room was a mess, it smelt awful and littered with room service that was not collected for 24 hours. The hotel didn’t present its self well at all, we call reception to get blanks a number of times the phone was never answered so we ended up finding a staff member in the entrance area for help. Really poor experience overall and felt like the hotel was ran by 1 person. Won’t recommend or book again. I can’t only imagine the mess of the poorly ran hotel when the F1 is in town.
於 2023 年 12 月住了 4 晚

8/10 不錯

Billy

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Snabb incheckning, bra rum men dock lite dyr parkering och resturang/bar
於 2023 年 12 月住了 3 晚

8/10 不錯

Julian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Front of house and bar staff very friendly, professional and helpful. Bathroom exhaust fan needs cleaning & cobwebs at the top of the bathroom window. Also the damaged join in the carpet near the bedroom doorway was quite dangerous.
於 2023 年 12 月住了 2 晚

10/10 優異

Jody

讚好：整潔度、職員與服務和住宿狀況
Close to trams for easy access to city. Convenient onsite restaurants. Friendly helpful staff. Plenty of on-site subsides parking.
於 2023 年 12 月住了 2 晚

6/10 一般

Breanna

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The room was adequate for what we required, however short term parking while checking in was painful - there was few parks and they were all taken, the check in line moved quite slowly and we waited about 10-15 minutes to check in, and the parking rate was a little ridiculous - its either $25 per 24hrs or when you leave (whichever comes first) so if you wish to take your car out to dinner or an event you are automatically paying $50 for the 24 hr period, a bit steep in my opinion
於 2023 年 12 月住了 1 晚

8/10 不錯

Tina

於 2023 年 12 月住了 3 晚

10/10 優異

Mandy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, big space, comfortable
於 2023 年 12 月住了 1 晚

8/10 不錯

Jan

伴侶同遊
讚好：職員與服務和設施服務
Bathroom needed a makeover and carpet in room worn out. General cleaning of hallways to rooms could be better.
於 2023 年 11 月住了 2 晚

8/10 不錯

Grover

讚好：整潔度和職員與服務
於 2023 年 11 月住了 3 晚

8/10 不錯

amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Complimentary water would be appreciated as this occurs in other hotels
於 2023 年 11 月住了 1 晚

8/10 不錯

Michelle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property had a great pool, spa, sauna and gym. Close to trams and Albert Park. Parking was unclear, I was told $25 per day but they failed to tell me that it was every exit cost $25. Check in was slow. Concierge was helpfull.
於 2023 年 11 月住了 3 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
8/10
Check in took about half an hour, room service food/ drinks came lukewarm besides that decent place , friendly staff
於 2023 年 11 月住了 4 晚

4/10 欠佳

Beth

家人同遊
不滿：整潔度、設施服務和住宿狀況
Property wasn’t cleaned properly. No face washers provided, no soap, toilet didn’t flush properly and loud music at the property for an event on. Sunday night. Reception/check in area was so lovely that it was misleading to the remainder of the property. Best part was proximitu to Albert Park.
於 2023 年 11 月住了 1 晚

8/10 不錯

Charles

於 2023 年 10 月住了 5 晚

10/10 優異

Murali

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

4/10 欠佳

Nathan

商務旅客, 多人同遊
讚好：整潔度
不滿：職員與服務
The bar had run out of pale ale (2 brands) on a Saturday night and at a function we couldn't get a pot glass for my wife to drink out of as she doesn't like to drink out of stubbies. Come on, you are a hotel aren't you. Not good enough for a Saturday night! Check in took forever.
於 2023 年 10 月住了 1 晚

10/10 優異

Abby

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great convenient stay with hospitable and lovely service
於 2023 年 10 月住了 2 晚

2/10 很差

Martin

於 2023 年 10 月住了 1 晚

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is located to where I had my event on, (Round the Bay 300). staff were friendly and polite
於 2023 年 10 月住了 3 晚

10/10 優異

Amrita

於 2023 年 10 月住了 1 晚

4/10 欠佳

Jessica

親子同遊
不滿：整潔度、職員與服務和設施服務
Under the bed was soaked wet and smelt like beer. Only one sugar was provided for coffee and no milk. Food was over priced & the bread on the trio of dips was barley toasted.
於 2023 年 10 月住了 1 晚

10/10 優異

Melinda

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 5 晚

6/10 一般

Christina M

家人同遊
讚好：職員與服務
Apart from having to remake the bed (due to short sheeting) at some ungodly hour of the evening; no body wash in shower, the stay was ok! Complimentary breakfast was average. Good location. Close to tram line. Close to good places to eat & drink! Not far from city CBD! Staff polite! ☺️
於 2023 年 9 月住了 3 晚