住宿正面 - 傍晚/夜晚

关于托拉诺酒店的点评

4 out of 5
托拉诺酒店
42 Fitzroy Street, St Kilda, VIC

点评

8.2

很好

10 分 - 超赞。407 条好评,共有 999 条点评" "
8 分 - 还可以。395 条好评,共有 999 条点评" "
6 分 - 一般。107 条好评,共有 999 条点评" "
4 分 - 很差。48 条好评,共有 999 条点评" "
2 分 - 糟糕。42 条好评,共有 999 条点评" "

8.4/10

清洁度

9.0/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

chun man

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
停車場在旅館步行時間約三分鐘左右,沿路上有好幾個垃圾桶直接放在行人路上,是很大隻的一種。 停車場有露宿者,有少少保安的隱患。 旅館內沒有發現電梯,有大型行李的旅客要多花點力氣才行
2024 年 4 月入住 1 晚
Tee 于 2024年04月25日 的回复
Thank you for your 4 out of 5 score. Hope to see you again. Safe travels

10/10 超赞

HOK LEUNG

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
所有服務的員工都十分有禮,酒店房間十分舒適。
2022 年 6 月入住 2 晚
Miira 于 2022年06月15日 的回复
Dear Hok Leung, It was so lovely to meet you recently and thank you so much for staying with us and hope to see you once again very soon. Warm Regards Miira Tolarno Hotel Manager

8/10 还可以

Wai Yin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 3 晚
Miira 于 2018年06月6日 的回复
Dear Wai Yin, Thank you for your review, we hope you enjoyed your stay & look forward to seeing you again in the near future. Kind Regards Miira Tolarno Hotel Reservations

10/10 超赞

宗錡

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的小旅館~服務、態度、品質、環境都無可挑剔。
非常棒的小旅館~服務、態度、品質、環境都無可挑剔。 從沒住過這麼棒的旅館,性價比極高,地點略微郊區但附近生活機能完善,周邊環境非常舒適。旅館內服務人員態度優良,房間非常乾淨整齊,還附上免費的膠囊咖啡機。此旅館還與當地的藝術大學合作在房間擺設或是旅館公共空間都展出藝術學院學生的作品,非常注重與支持當地藝術文化的發展,對於這點我覺得非常感動與敬佩,墨爾本之旅能夠住到這麼棒的旅館真的太幸運了!!!!
2017 年 5 月入住 4 晚

4/10 很差

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
Poor location and facilities
far from city and only staircase, no lift

8/10 还可以

Anne

满意:清洁度、员工和服务、住宿条件和设施
Only downfall was the bathroom. Water pressure bad and not enough lights. Overall a pleasant stay.
2024 年 4 月入住 2 晚
Tee 于 2024年05月2日 的回复
Thank you for taking the time to write a review for your stay at our hotel. I'm sorry to hear that you faced issues with the water pressure and lighting in the bathroom during your stay. However, I'm glad to know that despite these shortcomings, you still had an overall pleasant experience at our hotel. Love forward to welcoming you back next time your in St Kilda.

10/10 超赞

Jane

满意:员工和服务,清洁度
Excellent location and great customer service (a little tired in terms of amenity)
2024 年 4 月入住 1 晚
Tee 于 2024年05月2日 的回复
Thank you for taking the time to review your recent stay at our hotel. We're delighted to hear that you found our location to be excellent and that our customer service exceeded your expectations. We appreciate your feedback on the amenities and will keep it in mind as we continue to improve our guests' experience. We hope to have the pleasure of welcoming you back soon.

8/10 还可以

Stephen

满意:清洁度、员工和服务、住宿条件和设施
The only negative is the reception opening hours.
2024 年 4 月入住 1 晚
Tee 于 2024年04月24日 的回复
Thank you for taking the time to provide feedback about your stay. I apologize for the inconvenience caused by the limited reception opening hours. Is there anything else that you think we could improve in terms of our service or facilities? We hope to have the opportunity to welcome you back again in the future.

8/10 还可以

Taylor

Good overall, no cleaning of the room though. Would go back
2024 年 4 月入住 3 晚
Tee 于 2024年04月24日 的回复
Thank you for taking the time to share your feedback. I am glad to hear that you had a positive experience during your stay with us. However, I apologize for the inconvenience caused by the fact that your room was not cleaned during your stay. Please note that we do not clean the rooms every day unless requested by the guests, as per instructions provided in the welcome letter. I am happy to know that you are willing to stay with us again and we look forward to welcoming you back soon.

10/10 超赞

Lee

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our 'go to' hotel in the St Kilda area.We have stopped here numerous times over the years. We always book a balcony room so we can watch the fun on Fitzroy sreet in the evening. Great place with cheap,easy parking just up the road.
2024 年 3 月入住 1 晚
Tee 于 2024年04月15日 的回复
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that we are your 'go to' hotel when you are in the St Kilda area, and that you have stayed with us numerous times over the years. We are glad to hear that you enjoy our balcony rooms and that you can watch the fun on Fitzroy Street in the evening. We are also pleased to hear that you find our parking cheap and easy and that it is just up the road. Thank you for your kind words, and we look forward to welcoming you back for another great experience.

10/10 超赞

HAYDN

满意:清洁度、员工和服务、住宿条件和设施
Always friendly. Unique Hotel. Conveniently located.
2024 年 4 月入住 1 晚
Tee 于 2024年04月15日 的回复
Thank you for choosing our hotel for your stay and for sharing your feedback! We are delighted to hear that you found our staff to be always friendly and enjoyed our hotel's unique character. We are also glad our convenient location met your needs during your stay.

8/10 还可以

Richard,Hobart

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommended, clean and secure premises, centrally located in the heart of St Kilda. Easily accessible to all forms of transport, restaurants and various retail outlets. Staff very polite and professional
2024 年 3 月入住 3 晚
Tee 于 2024年03月12日 的回复
Thank you for sharing your feedback about the premises. It's great to hear that you had a positive experience and found the location convenient, with easy access to various amenities. I'm glad you found the rooms clean and secure. It's great to hear that the staff were polite and professional. It's always a pleasure to receive positive feedback. Hope to see you again next time you're in St Kilda.

10/10 超赞

Hayato

满意:清洁度、员工和服务、服务设施、住宿条件和设施
部屋が広い。タオル交換やベッドメイキングはないが、頼めば新しいタオルを出してくれる。セントキルダビーチまで徒歩10~15分。周辺に飲食店やスーパー、コンビニがあり、食事や買い物には困らなかった。トラムの駅が目の前にあり、中心街までトラムで15~20分。空港発着のスカイバスの停留所まで徒歩10~15分。ホテルの質、立地環境を考えると、かなりコスパがいいと思った。
2024 年 2 月入住 3 晚
Tee 于 2024年03月14日 的回复
Kon'nichiwa, thank you for taking the time to give us a 5-out-of-5 rating. It's great to hear that you found the room spacious and that the location was convenient for your needs. It's good that you read our welcome letter and that fresh towels/amenities are available upon request. Additionally, it's great that you found the price reasonable and we look forward to welcoming you back next time you're in St Kilda.

8/10 还可以

Sebastian

2024 年 2 月入住 3 晚
Tee 于 2024年03月25日 的回复
Thanks for the positive 4out of 5 rating. Hope to see you back again when you're next in St Kilda

8/10 还可以

Stephanos

满意:住宿条件和设施,员工和服务
In total. Would visit again
2024 年 1 月入住 5 晚
Tee 于 2024年03月14日 的回复
I'm glad to hear that you enjoyed your stay at the hotel and would consider staying there again in the future. It's always great to have a positive experience when traveling and finding a comfortable and enjoyable place to stay can make all the difference. Thank you for sharing your feedback with me.

10/10 超赞

Angelique

2024 年 1 月入住 6 晚
Tee 于 2024年03月14日 的回复
Thanks for the positive 10 out of 10 rating. Hope to see you back again when you're next in St Kilda

2/10 糟糕

Mark

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
We didn’t like the place at all. We checked out within 4 hours of arrival, as the hotel room and facilities didn’t match the photos on your website or our expectations. The guy at the front desk had limited English but was very helpful.
2024 年 1 月入住 3 晚
Tee 于 2024年03月14日 的回复
I'm sorry you didn't stay at the hotel, and the room and facilities didn't meet your expectations. It's good to know that the guy at the front desk was helpful despite the language barrier. Thank you for sharing your feedback with us.

8/10 还可以

Richard

满意:员工和服务,清洁度
2024 年 1 月入住 5 晚
Tee 于 2024年03月14日 的回复
Thank you for rating us 4 out of 5 look forward to having you stay again.

6/10 一般

Phillip

与配偶出行
Linen not changed daily and bed not made up. Lack of milk for tea and coffee.
2024 年 1 月入住 7 晚
Tee 于 2024年03月14日 的回复
I'm sorry to hear that the linen was not changed daily. As mentioned in the Welcome letter, we only service rooms upon request. Regarding the lack of milk for tea and coffee, I understand how frustrating it can be when you lack the necessary amenities. Did you bring this to the attention of the hotel staff during your stay? Please, for next time, let us know, and we can provide additional items you require.

8/10 还可以

Rachel

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was great for visiting Melbourne with the tram right outside the front door and St Kilda and the beach at the end of the road. The room was a little tired and some of the electrical points/light switches need some attention. However it was comfortable and good for a small family (we stayed in the suite). The front desk staff were very helpful!
2024 年 1 月入住 2 晚
Tee 于 2024年03月14日 的回复
Thanks for sharing your experience! It sounds like the location of your stay was very convenient for exploring the area. While the room may have been a bit worn, I'm glad to hear that it still provided a comfortable stay for your small family. It's great to hear that the front desk staff were also helpful during your stay.We look forward to having you stay with us again.

8/10 还可以

Tempany

满意:员工和服务
不满意:清洁度
Great location to explore St. Kilda and full of cool art. But the place smells musty and our room was run down with several broken lamps, air conditioner, dusty blinds, dirty bath etc. it just needs a total deep clean. The place and vibe is super cool though and the staff were lovely. Restaurant and bar were both closed.
2024 年 1 月入住 1 晚
Tee 于 2024年03月14日 的回复
Thank you for sharing your feedback! It's great to hear that the hotel's location suited your needs and that you enjoyed the art on display. However, I'm sorry you had some cleanliness/ maintenance issues during your stay. It's good to hear that the staff were lovely during your stay. Hopefully, the restaurant and bar will be open during your next visit!

8/10 还可以

Nicholas

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Good rooms in a great location, Rooms were clean and well appointed. Didn't realise there was no lift facilities which was a bit of a challenge traveling with an 8 month old and all of the associated stuff. Comfortable bed and great pillows.
2023 年 12 月入住 2 晚
Tee 于 2024年03月14日 的回复
Thank you for sharing your feedback! I'm glad to hear that you found the rooms to be clean and well-equipped during your stay. It's great to know that the bed and pillows were comfortable, too. I imagine not having a lift would have been challenging, especially while travelling with an 8-month-old. However, I hope that the excellent location made up for it!

10/10 超赞

Jason

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Artwork makes this place special.
2023 年 12 月入住 2 晚

10/10 超赞

GUY

2023 年 12 月入住 7 晚

8/10 还可以

Jeanette

Was a good position in St Kilda and the staff were very helpful and friendly.
2023 年 11 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that staff were helpful and friendly. We look forward to welcoming you back when your next in St Kilda.

8/10 还可以

Leigh

满意:员工和服务,清洁度
cheap and cheerful and clean in a great location.
2023 年 11 月入住 1 晚
Tee 于 2023年12月5日 的回复
We are delighted to hear that you enjoyed your stay at our hotel, particularly that we are affordablity and cleanesses of rooms. Hope to see you again next time your in St Kilda

8/10 还可以

Maria Rubybeth

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

2/10 糟糕

Sean

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Tee 于 2023年12月5日 的回复
Thank you for your rating - please let us know what we can do better next time.

2/10 糟糕

Steve

2023 年 11 月入住 2 晚
Tee 于 2023年12月5日 的回复
Thank you for taking time to post a score with you stay with us. Please let us know more of what we can do better for other guest who choose to stay with us.

10/10 超赞

Lesley

2023 年 11 月入住 1 晚

8/10 还可以

Leah

与家人及幼儿出行
满意:员工和服务,清洁度
Staff were wonderfully friendly and accommodating. The rooms were large and eclectic, exactly as advertised. The interior could use some repairs as there were lots of paint chipping, cracking, etc, but the rooms felt clean which is most important. Would definitely stay here again.
2023 年 11 月入住 1 晚

8/10 还可以

Simon

满意:清洁度、员工和服务、住宿条件和设施
I couldn't hear the trams outside from my room so that was good. Rooms are as pictured in their advertising. 'T' is a nice bloke. Price is good for what you get 😊
2023 年 11 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Look Forward to welcoming you back next time your in St Kilda

6/10 一般

Ben

2023 年 11 月入住 4 晚
Tee 于 2023年12月5日 的回复
Thank you for taking time to rate our Hotel. Please let us know what we can do better for future guests.

10/10 超赞

Kim

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had the friendliest staff member check us in, he had excellent customer service. We were really happy with the room, it was huge! Very clean and everything we could need. Great location with all major attractions within walking distance. Will stay here again!
2023 年 11 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thanks for taking the time to leave us a review and rating of 5 out 5! We’re happy that you recevied great customer service i'll let staff know that they're doing a great job. We’re so grateful for your support and hope to see you next time your in St Kilda

10/10 超赞

Wendy

2023 年 11 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you so much for taking the time to give us a 5 out 5 score. Look forward to see you again next time you book with us.

6/10 一般

Nikki

2023 年 10 月入住 2 晚
Tee 于 2023年12月5日 的回复
Thank you for taking the time to post a score. Let us know what we can do to better our service for other guests.

10/10 超赞

Tony

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderfully quirky hotel and a delight to come back to after a day of work. Friendly staff and close to some great dining options. I’ll be back.
2023 年 10 月入住 2 晚
Tee 于 2023年12月5日 的回复
Thanks for the feedback! Your support means so much to us and we’re glad you had a good experience when you stayed. I'll let staff know that they're doing a great job. Look forward to welcoming you back next time you're in St Kilda.

10/10 超赞

Charlotte

满意:清洁度、员工和服务、住宿条件和设施
Staff friendly and good pricing for location
2023 年 10 月入住 1 晚
Tee 于 2023年12月5日 的回复
It was great seeing haing you stay with us. We take pride in the customer experience we provide and we’re glad you enjoyed your visit. Thanks again for you kind comments.

10/10 超赞

Ness

2023 年 10 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you for 5 out 5 rating, look forward to welcoming you back next time you in St Kilda.

10/10 超赞

jo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you for taking time to give us a 5 out 5 rating. Hope to welcome you back to our Hotel.

6/10 一般

Jihyun

2023 年 9 月入住 2 晚
Tee 于 2023年12月5日 的回复
Thank you for taking the time to rate our Hotel. Please let know if we can improve our service for the next time you stay with us.

8/10 还可以

Brendon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Quaint hotel. The building is aging but the rooms were clean and comfortable and the staff friendly and helpful.
2023 年 10 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you for taking the time to rate our hotel with 4 out of 5! We're glad to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 超赞

Mark

2023 年 10 月入住 1 晚
Tee 于 2023年12月5日 的回复
Thank you taking the time to give us a rating of 5 out 5 hope you see you again next time you stay,

10/10 超赞

Glenn

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a joy to find a quiet, boutique accommodation gem in the heart of St Kilda with every room its own art gallery and wonderful staff.
2023 年 8 月入住 3 晚

6/10 一般

Andrewkc

2023 年 9 月入住 3 晚

8/10 还可以

Graeme

与配偶出行
满意:服务设施
Good location
2023 年 9 月入住 2 晚

10/10 超赞

Jill

2023 年 9 月入住 3 晚

8/10 还可以

Gina

2023 年 9 月入住 2 晚

10/10 超赞

Ramez

满意:清洁度、员工和服务、住宿条件和设施
Amazing staff and very considerate
2023 年 9 月入住 3 晚

8/10 还可以

Mary

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚