The staff was super helpful and kind! Sheets and room were also very clean, hotel was overall a really cool space. And quiet.
It was a little weird because Hyatt Caption has now merged with Hyatt Centric, so you essentially have to check in at Centric and walk to the Caption side. There was a really great sitting space and a bar on the Caption side but it (bar) was not in operation. You have to go to the Centric side.
The hotels are adjoining, so not a huge deal. But there were specific reasons why I chose to stay at Caption and not Centric.
That said, it’s within a short walking distance from Beale Street, a handful of restaurants, and a coffee/bagel/pastry shop (Hive) nearby.