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因索特爾蓬普瑞瑪渡假村及水療中心 - 全包式的評價

5 out of 5
因索特爾蓬普瑞瑪渡假村及水療中心 - 全包式
C/ Mitjera, s/n. Punta Prima, Sant Lluis, Menorca

評價

8.0

很好

10 分評分，優異；115 則評價中有 42 則" "
8 分評分，不錯；115 則評價中有 46 則" "
6 分評分，一般；115 則評價中有 14 則" "
4 分評分，欠佳；115 則評價中有 10 則" "
2 分評分，很差；115 則評價中有 3 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

5.0/10 

環保程度

評價

10/10 優異

Adrien

家人同遊
讚好：整潔度和客房舒適度
Très bien, super Hotel face à la mer.
於 2023 年 9 月住了 3 晚

4/10 欠佳

Dean

親子同遊
Positives: Location (sea views, close to beach & a handful of restaurants and shops), Kids Pools (sizeable, good depth), Room (size - albeit it we were in "prestige" so cant comment on standard, nice balcony). Negatives: Service (not enough staff, staff that are there work extremely long hours and appear exhausted, reception staff are a mixed bag - some helpful, some extremely rude and beyond unhelpful), Food (2 out of 10, very limited option), Food Signage (no signs and chefs frequently couldnt tell you what the meat was!!!, very dangerous for allergies etc), Drinks (small cups, big queues, terrible cocktails, beer and wine out of vending machines apart from table service at lunch/dinner), Sunbeds (not enough, people reserve them and hotel does nothing to stop this), Restaurant Availability (they also add a surcharge to non-buffet restaurants!!!), Value For Money (have had much better holiday value for the cost). Recommendation: Not value for money. Wouldn't return. Wouldn't recommend.
於 2023 年 8 月住了 8 晚
Management Insotel Punta Prima 於 2023年9月30日的回應
Dear Dean, Thank you for sharing your feedback regarding your stay at the Insotel Punta Prima. We appreciate your comments as they help us understand where we can improve our services and facilities.We are glad to hear that you found some positives in our hotel, such as the location, kids' pools, and room size. We take your comments about service, food options, signage, and the availability of sunbeds seriously, and we apologize for any inconvenience you experienced.Your feedback regarding the value for money is also noted, and we will use it to make improvements where possible.We strive to provide the best possible experience for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your insights, as they help us to continuously improve our services.If you have any further comments or suggestions, please feel free to share them with us. We hope you might consider giving us another chance in the future to show you the improvements we can make. Thank you for choosing Insotel Punta Prima for your stay.

10/10 優異

Michele

家人同遊
讚好：整潔度和客房舒適度
Ideale per le famiglie
Struttura molto ben tenuta con un'ampia gamma di confort. Staff di animazione eccellente
於 2023 年 7 月住了 7 晚
Management Insotel Punta Prima 於 2023年9月30日的回應
Gentile Cliente,Siamo lieti di sapere che abbiate apprezzato la struttura ed il servizio di animazione del nostro albergo. Cerchiamo sempre di mantenere la proprietà in condizioni eccellenti e di offrire una vasta gamma di servizi per i nostri ospiti. Il nostro staff di animazione è impegnato a fornire un'esperienza divertente e coinvolgente a tutti i nostri ospiti e siamo lieti che tu abbia avuto un'ottima esperienza con loro.Grazie per aver condiviso la tua opinione positiva sulla tua esperienza presso il nostro hotel. Speriamo di darvi il benvenuto di nuovo in futuro e di avere altre esperienze meravigliose qui.Cordiali saluti.

8/10 不錯

Tyson

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great room and pools. Terrible food
於 2023 年 7 月住了 3 晚

4/10 欠佳

Joshua

家人同遊
於 2023 年 7 月住了 7 晚

10/10 優異

David

家人同遊
讚好：整潔度和客房舒適度
Great location, very well looked after resort and a good selection at the buffet which kept everyone happy for our 10 days there. Would definitely recommend. Only down side was the themed restaurants where service was slow and food wasn’t great. Stick to the main buffet!
於 2023 年 7 月住了 11 晚

4/10 欠佳

Estefania

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Vaya decepción nos llevamos, un 5 estrellas que máximo llega a 3. Terrible la comida, para nada lo que uno espera en un hotel con precios de 5 estrellas, agua del grifo en los bares, platos siempre sucios, instalaciones anticuadas, servicio de housekeeping que aparece a las 15:40 en una habitación donde hay 2 bebés, que evidentemente están haciendo la siesta, y ya ni vuelve. No volveremos.
於 2023 年 7 月住了 3 晚

8/10 不錯

Juan josé

讚好：整潔度、設施服務和住宿狀況
Las suites familiares son excelentes! El personal muy amable. La comida muy mala y poco variada
於 2023 年 6 月住了 3 晚

10/10 優異

Borja

於 2023 年 6 月住了 4 晚

8/10 不錯

James

於 2023 年 6 月住了 3 晚

8/10 不錯

Margarita

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Very nice, great food, very friendly and helpful staff. Highly recommend
於 2023 年 5 月住了 8 晚

6/10 一般

MOREIRA MACHADO

於 2023 年 5 月住了 7 晚

10/10 優異

Enrico

家人同遊
讚好：整潔度、設施服務和住宿狀況
Posto molto bello ben curato , ristorante mediamente buono.
於 2022 年 8 月住了 7 晚

8/10 不錯

Jérôme

親子同遊
讚好：整潔度、設施服務和住宿狀況
Les points positifs: le personnel est toujours serviable et souriant. Le buffet est ce que l'on attend pour un hôtel l'été en all inclusive, les boissons sont des vraies marques servies dans des bouteille en verre, par contre le vin ne surtout pas y toucher. Les piscines sont grandes, le club est situé proche de la plage. La taille des chambres est très bien et propre. C'est un complexe familial donc il n'y a pas trop de bruit le soir. Les alcools ne sont pas sous marques et grande dedicace au spécialiste des cocktails à base de gin, merveilleux. Les points négatifs : l'accueil, notre chambre n'était pas prête et aucune info des personnes, ils étaient débordés avec pas grand chose.Pour la litterie des chambres, j'ai eu mal au dos tous les jours, la propreté des sanitaires communs. Pour notre chambre nous avons été obligés de passer à l'accueil pour avoir du papier toilette et pour faire notre chambre. Les restos à thème ont aucun intérêt pourquoi faire un resto italien dégueulasse alors que tu peux faire un resto avec des produits locaux et typique de Minorque....je ne vous parle même pas celui proche de la piscine.... Il faut absolument mettre des regles pour les transats de la piscine, les mecs posent leurs serviettes et reviennent 2h apres donc plus aucune place a 10h du matin. En résumé un club plein de charme avec du personnel charmant, mais à privilégier plutôt juin, début juillet ou septembre mais pas en pleine saison car il m'a que du personnel.
於 2022 年 7 月住了 9 晚

4/10 欠佳

Mariana

家人同遊
不滿：整潔度、設施服務和住宿狀況
Decepciono mis expectativas. Esperaba mucho mas para un resort asi.
於 2022 年 7 月住了 3 晚

10/10 優異

Almudena

家人同遊
讚好：整潔度和客房舒適度
於 2022 年 7 月住了 5 晚

6/10 一般

Anders

家人同遊
不滿：客房舒適度
於 2022 年 6 月住了 7 晚

6/10 一般

chiara

家人同遊
讚好：整潔度
不滿：設施服務
La struttura ha camere pulite e belle piscine. Tuttavia la ristorazione è poca varia, di media qualità. I due ristoranti non a buffet sono difficili da prenotare e la loro qualità non è all'altezza di un 5 stelle. Servizi deludenti con orari poco consoni ad una vita da villaggio.
於 2022 年 6 月住了 8 晚

6/10 一般

Eduardo de la

家人同遊
讚好：客房舒適度
Hotel para ingleses
Instalaciones y lugar top pero enfocado a familias inglesas de clase media-baja que buscan estar todo el dia en la piscina y el restaurante bebiendo y comiendo... La comida bastante regular y TODAS las actividades en inglés. No creo que sea un 5 estrellas aq tenga instalaciones y ubicacion para serlo, mas bien un 4 estrellas justito. Los horarios de restaurante son dificiles de seguir por un español, comida de 12,30 a 14 y cenas de 18,30 a 21h
於 2022 年 5 月住了 7 晚

4/10 欠佳

LEA

伴侶同遊
讚好：住宿狀況
Restauration médiocre, les buffets remplis de surgelés le restaurant italien impossible de réserver toujours plein.
於 2021 年 9 月住了 4 晚
Directeur adjoint 於 2021年9月11日的回應
Cher invité, Merci beaucoup pour vos commentaires. Nous sommes désolés de lire votre commentaire et de constater que vos attentes n'ont pas été satisfaites. Nous prenons en compte vos commentaires. Bien à vous,

8/10 不錯

Hala

親子同遊
讚好：整潔度、設施服務和住宿狀況
Bel établissement, logement spacieux, la literie manque de fraîcheur, les oreillers très plats pas confortables, les draps sentait un peu l'humidité. Le service et la restauration sont bien mais on n'a pas accès à l'eau potable directement (distributeur de soda mais pas d'eau) il faut toujours demander au bars.
於 2021 年 8 月住了 3 晚
Insotel Punta Prima Resorts & Spa 於 2021年8月28日的回應
Cher client, Merci pour votre commentaire. Nous apprécions vos paroles positivement et nous les prenons en compte pour continuer à nous améliorer. Nous sommes cependant heureux de savoir que vous avez passé de bonnes vacances. Cordialement,

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度
Butlins in Spain - 5*… not so much!
The best way I can describe this place is a Spanish Butlins. If that’s your thing then I think you’d be happy here. Children will like it as did ours, however the tedious buffet with the all inclusive deal was very tiring very quickly. Every time you went for a meal it was like going to a massive canteen. There are some restaurants on sight but you’re only allowed to book each one once… if you can find the availability, they are underwhelming and you’d be better of popping into the little town next to the complex and visiting the local restaurants a couple of them were very nice, in particular Aire is well worth a visit or two. The staff were generally friendly, but was never obvious who was in charge and everything was very chaotic, we once asked for a manger and the reply was “oh they are off today and very busy”, “Ok so who is in charge?” “Er er er”, was the response. The rooms were very tired and in need of modernising, things like ants all over the place, old outdated decor and shower door that lets all the water run all over the floor, to name a few annoying points, but there were others. One positive was the Kids Club staff were very good and friendly, unfortunately my kids didn’t ever want to go, which I can’t blame the hotel for! Overall, I thought the cost of the stay was eye watering given how average this place, is it is NEVER 5* in a million years, and I think that is really misleading. I wouldn’t go there again.
於 2021 年 8 月住了 10 晚
Insotel Punta Prima Resorts & Spa 於 2021年8月28日的回應
Dear Customer, We appreciate your feedback and we take it into account. We are sorry that your experience did not live up to your expectations. Sincerely,

8/10 不錯

Lucy

讚好：整潔度和客房舒適度
於 2021 年 7 月住了 7 晚
Insotel Punta Prima Resorts & Spa 於 2021年8月3日的回應
Dear Lucy, Thank you very much for your score. We are really glad to know you all had a great time. Kind regards,

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Nice facilities however very poorly managed
於 2021 年 7 月住了 11 晚
Insotel Punta Prima Resorts & Spa 於 2021年8月3日的回應
Dear guest, Thank you for sharing your opinion. We apologise for the inconviniences you mention. Kind regards,

10/10 優異

Sara (Bilbao)

親子同遊
讚好：整潔度、設施服務和住宿狀況
El trato amable de TODO el personal del resort fue perfecto. La masajista maravillosa. Hemos estado super super a gusto, con mucha pena de volver. Si tengo que poner una pega... Sería la comida del buffet, sin más pero bien dentro de lo que cabe. Otra pega es que no me parece muy lógico que el restaurante temático mexicano solo este abierto lunes y martes 😭 nos lo habían recomendado y nos quedamos con ganas. Nosotros volveremos. En general ESTUPENDO!!!
於 2020 年 8 月住了 5 晚

6/10 一般

Marianna (Milano )

親子同遊
不滿：設施服務
Bastano pochi commenti, ma essenziali, per descrivere il resort in questione: 1) pulizia nella norma 2) staff poco professionale per un 5 stelle, barman incapace di fare cocktail diversi dal solito, non è ammissibile per un 5 stelle 3) cibo non classificabile per un 5 stelle, direi al massimo sufficiente per un 4 stelle 4) Poca attenzione alla pulizia negli spazi comuni (piscine in particolare) per colpa dei soliti cafonazzi che non si degnano neppure di alzarsi e camminare 2 metri per buttare il bicchiere sporco 5) troppi stranieri per i miei gusti, e per fortuna mancavano gli inglesi quest’anno 6) animazione sufficiente, niente di che soprattutto negli spettacoli serali 7) nessuno controllava che ci fossero i distanziamenti sociali previsti per la sicurezza e non misuravano la temperatura corporea, non va bene 8) chiunque può accedere alla struttura dalla stradina che porta al mare, non esistono recinzioni Tutto sommato il mio giudizio da 1 a 10 e’ 6
於 2020 年 8 月住了 7 晚

10/10 優異

Stephen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Located in the quiet south east corner of the island, not far from Mahon. Large land area with many apartment blocks and communal buildings for eating, sports and entertainment. Lovely staff made us feel so welcome!
於 2019 年 10 月住了 6 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月31日的回應
Dear Stephen, Thank you very much for your lovely comment. We are glad to know you had a great time. We wait for you next season with more news that are about to come for 2020. Kind regards,

6/10 一般

Yannick

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Le complexe est agréablement reparti. Bâtiments de deux niveaux, vue mer de certaines chambres. Espace vert bien entretenus. Concernant les chambres, celles qui sont rénovées sont fonctionnelles. Seul hic l isolation haut/bas (bruits d utilisation des sanitaires du haut) Hôtel fréquenté par de nombreuses familles et pour cause tarif attractif en tout inclus avec enfants. Salle de restauration beaucoup trop vaste et bruyante donnant l impression d être dans une cafétéria. Dommage..alors que quelques aménagements permettraient de rendre les repas plus agréables. Piscine intérieure accessible aux familles de 10h/14h. Elle est ensuite réservée aux adultes. Cours de tennis corrects avec prêt de raquette.
於 2019 年 10 月住了 4 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年11月2日的回應
Cher Yannick, Merci beaucoup pour votre commentaire et votre évaluation. Nous prenons note de vos commentaires afin de continuer à améliorer le service fourni. Nous sommes heureux de savoir que vous avez apprécié votre séjour agréablement et nous espérons qu'il en sera de même pour les occasions futures. Nous avons de grands projets conçus pour 2020. Cordialement,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年11月2日的回應
Estimado cliente, Gracias por su valoración.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年11月2日的回應
Estimado cliente, Gracias por su valoración.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
tres bel hotel 5 etoiles tres propre ...ambiance familiale...gentillesse des personnes de l hotel...rien a redire...c etait parfait...tout a proximite, bus commerces restaurants , location de voiture, plage...
於 2019 年 10 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年11月2日的回應
Cher client, Merci beaucoup pour votre commentaire et votre évaluation. Nous sommes heureux de savoir que vous avez apprécié votre séjour agréablement et nous espérons qu'il en sera de même pour les occasions futures. Nous avons de grands projets conçus pour 2020. Cordialement,

8/10 不錯

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sensationelles neues Ferien Resort mit vielen Angeboten. Ruhige saubere Zimmer, freundliches Personal. Diverse Pool Anlagen mit freizügigen Bar's. Einziges kleines Problem, viele Eltern mit Kleinkindern. Da kann schon mal der Lärmpegel überschritten werden.
於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月31日的回應
Dear Mike, Thank you very much for your comment. We are glad to konw you had a lovely time. We look forward to welcome you back next season.

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2019 年 9 月住了 4 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia.

6/10 一般

真實旅客

於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia.

8/10 不錯

Marta (Madrid)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
En general, la estancia ha sido agradable, la comida variada y de calidad y las instalaciones son correctas. Como puntos a mejorar, el problema con las hormigas en el comedor y que muchos de los monitores no hablen español.
於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月7日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia. Tomamos nota de sus comentarios.

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bellissima posizione Struttura molto bella Stanze molto grandi
於 2019 年 9 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Grazie per il tuo feedback Siamo lieti di sapere che ti è piaciuta l'esperienza.

4/10 欠佳

真實旅客

於 2019 年 8 月住了 9 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年10月6日的回應
Gracias por su valoración. Nos alegra saber que han disfrutado de la experiencia.

10/10 優異

Gary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
6th visit and still the best place
Our sixth visit and will be back again. Great for kids and adults, lots to do, easy to get to (20mins from airport). Clean, uncomplicated and easy-going, nice pools, great entertainment, three shops for papers etc within 10kin walk. Bus to Mahon goes from right outside, is €1.75, takes 20mins. Staff are friendly and work so hard to help you have a great stay Buffet restaurant different food every night, and they have great process to avoid queues, and lots of staff. Ents team are great, kids club full of choice, Aqua gym in the pool. All inclusive is generous, estrella beer, good mix of spirits. Kids clubs and sports also included. Best rooms are in yellow and red sections so that you don’t have to go up and down the hill so much. Each close by plus rock pools to explore.
於 2019 年 8 月住了 9 晚
Carlos L. - Insotel Punta Prima Resort & Spa 於 2019年8月24日的回應
Dear Gary, Thank you very much for your kind words. We are glad to know you came one more time to enjoy your holidays at Insotel Punta Prima and you did have a gorgeous time as usual. We wait for you next season with new upcomings. Kindest regards,

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buenas instalaciones y el personal muy agradable. Totalmente recomendable
於 2019 年 8 月住了 14 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月25日的回應
Estimado cliente, gracias por sus bonitas palabras. Nos alegra saber que ha disfrutado de su estancia y esperamos haga lo mismo en futuras ocasiones con nosotros. Le esperamos el próximo año con muchas novedades!!! Reciba un cordial saludo,

8/10 不錯

charlotte

家人同遊
讚好：職員與服務
Family Holiday
We had a lovely holiday at the Punta Prima resort.The food was amazing and liked the child friendly stations.The entertainment team were very professional and we enjoyed all the different shows.Our only negatives were the bottom pools area could have been kept cleaner and glasses etc cleared at night.Also our wardrobes were damp and musky.The shower was mouldy but was cleaned when we complained.However we would love to visit this lovely resort again in the future.
於 2019 年 7 月住了 14 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月23日的回應
Dear charlotte, Thank you very much for your score and review. We are glad to know you had a lovely time and do not hesitate we will take your comments into consideration regarding the south pool. I want to let you know that we have already settle more sunbeds and organize the team in order to clean that area up. We wait for you next season with new upcomings! Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel perfecto para descansar, los servicios prestados por el personal y la comida excelentes, la habitación buena aunque no le vendría mal un cambio de mobiliario. La ubicación del hotel buena, (cerca de playas, ,aqualand, a 20 min. de Mahón en bus, calas también cercanas cogiendo coche,etc.). En general un hotel muy cómodo y muy recomendable. Repetiremos.
於 2019 年 7 月住了 9 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月18日的回應
Estimado cliente, Gracias por concedernos unos minutos de su tiempo y valorar su experiencia. Nos alegra profundamente saber que ha disfrutado su tiempo aqui. Quiero adelantarle que así como este año se han renovado parte de las habitaciones, para el próximo 2020 tenemos planteado seguir actualizandolas tal y como usted nos comenta. Les esperamos! un saludo,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Points négatifs :La langue française n'est pas du tout parler, les transats ne sont jamais disponible a la piscine il faut se lever à 6h du mat pour y poser sa serviettes, personnel peu souriant Points positifs : chambre avec ventilateur et climatisation propre, belle vue Repas plutôt variés, très bonnes animations
於 2019 年 8 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月16日的回應
Cher client, Merci d'avoir laissé votre avis sur Expedia. Nous apprécions très positivement les commentaires de tous nos clients, ce qui nous aide à connaître directement l'expérience et le niveau de satisfaction de ceux-ci. Nous allons l'étudier et prendre les mesures correctives correspondantes. Sincères salutations,

8/10 不錯

真實旅客

於 2019 年 7 月住了 14 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月16日的回應
Estimado cliente, Gracias por su valoración. Atentamente,

2/10 很差

EoMerig (Insotel Punta Prima Resort & Spa - Menorca)

家人同遊
不滿：整潔度、設施服務和住宿狀況
It’s a ‘cowboy-job’, you can not sell what you can not delivery. IT Is NOT 5 STAR HOTEL. It is highly incontestable assumption.INCONGRUOUS. It is a exceptionally huge villa with no proper trained staff, who seemed to have any official qualifications who does work of a low standard and awful, reckless, unreliable service, offering poor low quality food, with no glamour and careless about your wellbeing. Weak, cheap, rough, jaggy. What a shame! If I could I would like to have my money back. What an unpleasant holiday experience. Shockingly unacceptable! Where you as a company and your responsibility of selling a resort 5 stars hotel for your clients and present a cheap, low-rated, disgusting self service buffet, no room service, no pool service, no available SPA service. I think is unfair and dishonest of your side as a company. It is NOT a five star hotel.OUTRAGEOUS! That is what it ATTENTION- DON’T WASTE YOUR MONEY!!! I wish I wasn’t there. It’s NOT a FIVE STAR HOTEL. It is around 1800 people trying to shade around the noisy pools, where the infrastructure offers sunbathing beds to around 800 people. (There are even sun beds into the public park, on its grass) Unbelievable! No customer service whatsoever, no bar service, untrained staff, I feel sorry for those poor local employees, really (You can see they are overloaded). Ahh there are self ice cream fridge and fizzy, tea and beer machines. Wow! Thank you very much. Oh dear oh dear! IT Is NOT even a Three Star.
於 2019 年 7 月住了 8 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月14日的回應
Dear EoMerig , Thanks for leaving your opinion on Expedia. We value very positively the comments of all our clients, which help us to know first hand the experience and level of satisfaction of them. However, we regret that the experience you have had has not been positive at all. We will study it in depth and see what actions are to be taken. Receive a cordial greeting,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 11 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月16日的回應
Estimado Cliente, Gracias por su valoración. Nos alegra saber que nos valora positivamente. Atentamente,

10/10 優異

真實旅客

於 2019 年 7 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月16日的回應
Estimado Cliente, Gracias por su valoración. Nos alegra saber que nos valora positivamente. Atentamente,

6/10 一般

jesper

讚好：整潔度、職員與服務和住宿狀況
Masse af mad, men dårlige råvarer og ingen smag.
於 2019 年 7 月住了 14 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月14日的回應
Dear jesper , Thanks for leaving your opinion on Expedia. We value very positively the comments of all our clients, which help us to know first hand the experience and level of satisfaction of them. We will study it and take the corresponding corrective actions. Receive a cordial greeting,

8/10 不錯

Marc (Schweiz)

家人同遊
讚好：整潔度
Schöne, saubere Zimmer. Gutes freundliches Personal. Grosse Auswahl am Buffet beim Essen. Verschiedene Sport Möglichkeiten auf der Anlage. Wenn man einen Liegestuhl am unteren Pool möchte muss man früh aufstehen. Vor 8:00 Uhr bereits alle Stühle mit Handtuch besetzt. Überall wenig Toiletten vor allem in den Restaurants. Daher lieber aufs Zimmer gehen. Da von Vorteil wenn das in der Nähe ist.
於 2019 年 7 月住了 7 晚
Carlos L. - Insotel Punta Prima Resorts & Spa 於 2019年8月14日的回應
Dear Marc, Thank you for leaving us the comment and rating on your experience at Insotel Punta Prima, we are glad to hear that you enjoyed your stay and we hope to see you again next time. Sincerely,