Aberdeen Mercat Cross Hotels

"Room was filthy, including dust build up on the walls, particularly the bathroom. Dirty marks on the carpet and bed linen. Massive hole in the bathroom ceiling. Shower water pressure was abysmal and took several minutes to run hot. Staff were unable to find enough pillows for 2 people to sleep in a double room. "

"The room was clean although the decor is dated. Two challenges for me - only one light in the room on the wall. I had to ask for a bedside lamp. The staff was excellent at helping resolve that dilemma. The second issue was intermittent internet access. "

"The hotel was very clean. Our room was spotless but had a dirty of chemical smell which was a bit off putting. We were disapponted that there wasn't room service after a long journey to the hotel. Might be worth updating your website as we would have avoided getting a last minute luke warm takeaway. Breakfast was ok - the choice was really good but had been lying out a while so wasn't the easiest to eat. I would imagine it would be lovely if it was a bit fresher. "

"The hotel was super and all the staff were incredible thank you "

"Was assigned a disabled room which we did not require,the bathroom was am"

"Fifth stay here and definitely not as clea"

"Friendly staff, very good location "

"Customer service was good. Bed linen dirty, had prank calls on the phone and bathroom extractor fan didn't work. "

"Staff are great and friendly. Also remember you from last stays"