Epernay Mercier Hotels

"Bem localizado e limpo.Baneheiro bom. Ar condicionado nao funciona,tem escada pra ir para os quartos e levar as malas.Funcionarios ,poucos e desinteressado nos hospedes"

"Reception staff friendly and welcoming. We were upgraded and welcomed with a bottle of champagne and treats in our room. Beautiful room overlooking vineyards & pool. Everything extremely clean. Housekeeping fantastic. Everything you require in the room apart from conditioner. We used the spa - book treatments before you arrive as not much choice. Bar area and restaurant lovely. Drinks and food standard great. We ate in restaurant twice. Only complaint we had was there are definitely not enough staff. Reception is well manned however both the bar and restaurant were not. In the bar, we had to go and seek service. The same in the restaurant. They are very slow to acknowledge you, both whilst waiting for a table and for ordering drinks and food."

"Very clean and nice staff"

"Beautiful room, excuse, great champagne tasting, easy parking"

"The staff was wonderful and kind, the hotel is clean and quiet, BUT THEY ARE USING THE HOTEL TO HOME HOMELESS RUFFIANS... Not very pleasant to have to go through them smoking and drinking in the front door of the property. It's a pity to see the poor staff dealing with this situation..."

"Breakfast was good, room meads in good condition and clean. Aircon worked fine."

"Very clean rooms, staff excellent. Great value for money."

"Great location. Great service. Great room. Fine Dining."

"Big parking. At first glance the check-in may look a bit complicated because there’s no reception there with a human being. Check-in process is fully automated and easy to understand. Location is good too. 15 minutes walk from Avenue de Champagne. We liked the hotel."