Kuthalam Mercury Temple Hotels

"It was a terrible experience. We arrived at the hotel at 8:30 AM on 10th April for check-in. The receptionist was extremely rude from the beginning. The first question he asked was whether it was an online booking. When I said yes, he asked us to wait without any explanation. He then asked how much we had paid, even though all the details were already available in the booking confirmation. We were left standing for more than 5 minutes, and he didn’t even have the courtesy to offer us a seat. Eventually, he handed over the key without any proper communication. The room condition was very disappointing. The dustbin cover had not been changed for new guests, the room had a bad smell, and the pathway was not clean. In the morning at 7:15 AM, we requested coffee, but we were told the coffee counter was not open and they could not serve it. This was quite inconvenient. We had informed the reception earlier that we would check out at 1:00 PM instead of 12:00 PM, and this was agreed upon. However, while we were out, we received a call from the same receptionist insisting that we check out at 12:00 PM. When I explained that we had already communicated about the late checkout, he refused to acknowledge it and demanded an additional ₹500 for a one-hour extension. He also clearly stated that late checkout is not allowed for online bookings. To make matters worse, when we returned to the hotel, we found that our room had been locked. The service standards were very poor."

"Yes"

"This is a great place to stay in Kumbakonam. The property is large and has many interesting features. The staff are good. I will visit again possibly in winter. I have only 2 negatives to say - 1. I had ordered a Beetroot soup and it was almost cold and the quantity was not impressive too. Was just not fair to charge for this. 2. Next day morning breakfast [This was a solo visit] ... no one bothered to ask me for dosa or coffee. Was pathetic. Overall, I was not impressed by restaurant and value for money in the restaurant. Next time I will never eat here there are better places like Mangalambika nivas, Gowrikrishna etc. For a vegetarian like me to eat idly and dosa...i need not spend a fortune here. Moreover, things like soup were very disappointing."

"Nearby Temples and shopping"

"Pathetic roads and nasty. You can’t find the property. Unfriendly and unprofessional. I have nothing positive to say"