Des Moines Merle Hay Mall Hotels

"This home was very clean with a beautiful well appointed kitchen. The beds were comfortable. Check in was easy and seamless. House is located in a lovely neighborhood. This was a wonderful place to stay! "

"Before I checked in to my 1st floor room, I could hear this extremely loud noise coming from the " maintenance room" just down the hall. Could be heard throughout. Apparently has something to do with the pump, or filtration for the water slide at the indoor pool and playland. Anyway, was then given a room on the 2nd floor. The cold grab and go breakfast was minimal. Was told the night before they had waffles. Nope. They had instant oatmeal, but no microwave oven. Couldn't even find a wastebasket nearby, had to carry my trash to the lobby wastebasket. Convenient to the freeway. Got a good night's sleep, but can't recommend the place and wouldn't go back."

"Host does a good job keeping in touch"

"The young man working the overnight front desk should be running his own hotel one day! I’m rarely impressed with professional acumen, kindness, and sincere effort to go above and beyond. I literally watched this young man treat a dozen or more people checking in with such professionalism that I was astonished. The rooms are extremely big, super clean and they have an indoor pool, I however, it was freezing cold.. the breakfast exceeded expectations. I think it’s a wonderful hotel at a perfect location and definitely a competitive price. If I ever roll through Des Moines again, I will stay at this property."

"This hotel was not cleaned and falling apart. Our room was disgusting and the hotel was not safe. There were homeless people in the lobby and using the bathrooms inside the hotel. We ended up getting a refund and going to a different hotel."

"Very clean property. Beds were comfortable. Staff very friendly"

"It was your basic hotel room. We had trouble with the shower/bathroom. The tub was rusted through on the bottom, and the water pressure was laughable. Also, it was either the temperature of the sun, or freezing cold with no in between. The staff was great and had answers to everything we asked. The elevators and hallways often smelled of weed, and seemed to leak through the vent in the bathroom. Other than that the bed was fine, and the TV was nice. The restaurant attached to the hotel had good food and even better service, although breakfast not being included with your stay was a bit annoying. Overall, not the worst place I’ve stayed, not the best."

"Hotels.com hadn’t forwarded our reservation-the hotel manager was awesome and straightened it out for us. "

"Check in was excellent!! Very friendly and accommodating. Room was clean and beds comfortable."