Mermaid Waters Spa Hotel

"Spotless clean rooms and extemely good room service daily. Excellent bfast options and great courteous and kind service during bfast, best location in surfers next to Paradise centre and delux room upgrade and paid late check out were amazibg options. Gym and laundry also great. Loced it guyd. Thabknyoy. Keep it up. See you next time"

"Balcony veiw as advertised, Room neat nice decor. Friendly staff"

"I really love the overall aesthetic and vibes about the hotel . It gave us wonderful experiences.staff were all down and beyond to help guests "

"There was an unfortunate incident for the car park access and fees. We were charged by the carpark vendor for 18 hours from 4+ pm to next morning at 10+ am. And the carpark assistant "Kim" over the intercom was not the least helpful while the queue behind us grew from 3 to 5 cars waiting to exit the carpark. Hence, we paid the AUD 79 to exit the carpark. Upon return, we approached the front counter and was serviced by the Duty Manager Warren. He was extremely empathic for our experience and had resolved the matter in a professional manner even when we volunteered to pay for the remaining days (Warren waived off the 3 days fees). Kudos to Warren and Hilton for having a capable Manager leading the team. A shout out to Kathy too in the Catch Restaurant. She was one of the friendly and attentive staff that had made our breakfast session a pleasant and memorable experience for the past 2 days. Cheers to Kathy! Will definitely be back at Hilton Surfers Paradise on the next trip! Keep it up, team! "

"All was great"

"Great well located property, very friendly helpful staff and fabulous breakfast with many options to please everyone."

"Hotel was clean and room was thoughtfully furnished. The ocean and pool views from our room were amazing. Location was also great - 5 minute walk to the beach and 15 minutes to Surfers Paradise Beach shopping area."

"goodx location and price "

"The hot breakfast was cooked fresh. Maybe not all the fruit was super fresh but good for the price. "