Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Comfort Suites Merrillville near US 30

2.5 out of 5
Comfort Suites Merrillville near US 30
1344 E 83rd Ave, Merrillville, IN

Reviews

7.4

Good

Rating 10 - Excellent. 339 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 107 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn’t all that busy, but they seemed to not be able to keep items available (eggs, sausage, waffle batter) and hot items were thawed but not hot.
Stayed 1 night in May 2024
Response from Kajal on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Merrillville near US 30.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with breakfast attendant to better handle these types of situations differently in the future. Please be assured that we are taking all necessary steps quickly as possible. We hope to provide you with an enhanced experience during your next stay with us.Thanks again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the near futureFeedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Kajal RabadiyaComfort Suites Merrillville near US 30

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the over night front desk lady
Stayed 2 nights in Mar 2024
Response from Kajal on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Merrillville near US 30.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kajal RabadiyaComfort Suites Merrillville near US 30

6/10 Okay

Anita

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I tried to get into the right place, but it kept shutting me out, so the people were friendly enough, the breakfast was ok. The property was very much in need of repair. I we as on 3rd floor, their was a hole in the floor, with rotten wood we could see through the carpet. Their qas black mold in the bathroom. I still have my pics
Stayed 7 nights in Apr 2024
Response from Kajal on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Merrillville near US 30.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with regarding room conditions on your recent stay here at Comfort suites. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to provide you with an enhanced experience during your next stay with us.Thank you once again for your feedback. We hope for an opportunity to properly host you in the future.Please reach out to us with any questions or concernsSincerely,Kajal RabadiyaComfort Suites Merrillville near US 30

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay for the baseball travel tournament in Crown Point. Near a lot of restaurants and real close to US 31 and I65
Stayed 1 night in Apr 2024
Response from Kajal on 13 May 2024
Thank you for taking the time to give us feedback regarding your recent stay at Comfort Suites Merrillville near US 30.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kajal RabadiyaComfort Suites Merrillville near US 30

6/10 Okay

John

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Door trim was lacking in room and coil almost see in. Seemed unsafe. When staff was told no room change was offered or solution presented
Stayed 2 nights in Apr 2024

4/10 Poor

Cameron

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
When we arrived there were some rooms visibly overloaded like10 people. Water from the pool was tracked all throughout the hotel. The PH in the pool was so off my son’s eyes burned for two days and there were human hair pies in the jacuzzi. The toilet ran the entire 48hrs we were present. The ac couldn’t keep up with the 65 degree outdoor temp.
Stayed 2 nights in Apr 2024

8/10 Good

Breyon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.I will be returning one day
Stayed 1 night in Apr 2024

8/10 Good

Divyaraj

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good! Pool could have been better managed and cleaned.
Stayed 1 night in Apr 2024

8/10 Good

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made this place! At first I was a little unsure. The tub had a little scum on the floor, there wasn’t any shampoo, and check-in took longer than average. But the front desk staff were cute in their interactions with my daughter, someone immediately came to show me how the shower worked when I couldn’t figure it out, and then there was the breakfast. Possibly the best free hotel breakfast I’ve had. In addition to the variety of options, the employee in charge cleaned the tables as soon as they were vacated and made sure there was plenty of batter in both waffle machines, even 10 minutes before breakfast hours ended. That was truly impressive, considering most hotels seem to be cleaning up fifteen minutes before their posted hours. I’d go back if I’m ever in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamiel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Quaron

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Mar 2024

8/10 Good

Deondra

Travelled with partner
Liked: Staff & service, amenities
The staff were nice. I didn’t like the space in the doorway you could se straight out into to hallway with the door closed.
Stayed 4 nights in Mar 2024

4/10 Poor

Binh, silver spring

Disliked: Staff & service, amenities, property conditions & facilities
This was probably one of the worst Comfort Suites I’ve stayed in. Check in was awful. I booked a 2 queen rm for 5. They gave me a King, then told me I had to pay extra even though I showed my reservation. Shady business tactics. Expedia credited my account to make it right. Rooms were a bit dirty. Bed was lumpy. Hot-tub had stuff floating in it. Ugh.
Stayed 1 night in Mar 2024

8/10 Good

Kaelob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets on our bed are dirty, the TV only carries 12 channels, the room looks like it was not fully remodeled and is in disarray. I would not recommend this hotel to anyone to stay at.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Travelled with family
Great staff
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

Travelled with family
Disliked: Property conditions & facilities
The hot tub isn't working. The filter I used to pick a property was... Hot Tub. I assume there will be a partial refund.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremiah

I will not stay here again. Clean was horrible. Service was horrible.
Stayed 1 night in Feb 2024

6/10 Okay

Stacy

Stayed 1 night in Feb 2024

2/10 Terrible

Nikki

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Muriel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room met our needs, but there bathroom had dust under the sink. Room keys had to be updated on day two because badge it stopped working.
Stayed 2 nights in Feb 2024

4/10 Poor

Kyle

Travelled with family
The rooms were not clean. There was a fresh white stain on the carpet. Where art was removed in the walls you could see the outlines. Party decorations were still partially taped to the walls of the room
Stayed 1 night in Feb 2024

2/10 Terrible

L

6/10 Okay

Nicholas

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
While we had a decent experience on our stay this past weekend, the cleanliness and condition of the hotel wasn’t the best. The place needs to be cleaned a lot better. There were stains on sheets and you could just tell it wasn’t cleaned as good as it should have been. The hotel is decent but needs quite a few repairs. One in desperate need was their pool and hot tub area. The pool was cold and unfortunately falling apart. We could pick pieces of the pool’s structure off the bottom and there was a lot of it. The breakfast could have been better too. There weren’t many options and for what we paid I expected a little bit more. We ate it the first morning but the second we didn’t even bother. But overall it’s an okay place to stay just has some cons. I really enjoyed being within 10 minutes of literally anything you could think of. It didn’t seem to be an unsafe area either. It was a little loud because of the highway but it didn’t bother us too much.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 2 nights in Feb 2024

6/10 Okay

HERMAN, Pontiac

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The Rooms condition was NOT pleasant
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy
Very clean and comfortable. We arrived in the area much earlier than expected but were able to check in early, which was very helpful!
Stayed 1 night in Jan 2024

8/10 Good

Julianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good effort , great staff, could use improvements
Very nice staff They are clearly trying hard It’s clean but could use detailing Pool was nice Fitness center needs a lot of work done …don’t plan on a workout 😞 Small detail - coffee is usually bad a hotels. Theirs is wonderful. Usually I go out to get good coffee. Glad to get it right here. Real cream - not artificial creamer is here and thats great too Huge breakfast buffet was very well done. The layout is really nice in room. Everything smells very clean but linens are old and worn I can see it’s a family or small business running it- instead of expecting more I only wish them success so they can order new linens, hire detail cleaners for rooms and common areas and upgrade fitness machines , add free weights or a Swiss ball and mats It’s very cheap - however …. It’s also very noisy all night right on the highway Maybe request an east facing room if you want more quiet. Bed was very squishy. I’m not sure if it’s how it is supposed to be or old…it was not comfortable for someone who prefers a very firm surface to sleep on
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Kendoll

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Omotayo

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t even check in. The hotel was dirty. The staff was ridiculous! I cancelled within the 24 hr time period and they didn’t refund my money back. Instead they charged me for a night my family didn’t even stay. I would NOT recommend this hotel!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Arlene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was limited and not well done.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynett

Stayed 1 night in Nov 2023

10/10 Excellent

Peggy

Stayed 1 night in Nov 2023

6/10 Okay

Sakiya

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Saul

Travelled with family and small children
Liked: Staff & service, amenities
Everything is fine for the money you pay. However, they do need a little cleaning in the pool area. More Healthy options in the breakfast, we stay 2 nights everything was ok.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2023

6/10 Okay

Jillian

Stayed 2 nights in Nov 2023

10/10 Excellent

Benson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it did have some trash around the property inside was great and felt safe
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk guy was very rude when we arrived Friday and Saturday and acted like it was too much to help us. Everyone else was great and very helpful. Pool and hot tub was good. They are both are heavy with salt. Breakfast was good. The are around the hotel was nice and lots for food place.
Stayed 3 nights in Oct 2023