Front of property – evening/night

Reviews of Hotel del Norte

3 out of 5
Hotel del Norte
Av. Madero num. 205, esquina con Melgar, Zona Centro, Mexicali, BC

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 572 reviews" "
Rating 8 - Good. 139 out of 572 reviews" "
Rating 6 - Okay. 74 out of 572 reviews" "
Rating 4 - Poor. 59 out of 572 reviews" "
Rating 2 - Terrible. 67 out of 572 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Travelled with family, Business traveller
Disliked: Cleanliness
There's no way I would stay there! If rather forfeit my money! That area is sketchy. Went somewhere else
Stayed 1 night in May 2024
Response from Atte. Hotel del Norte on 14 May 2024
An apology for the inconveniences encountered. We would have liked you to give us the opportunity to serve you personally.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
The whole staff was and is always awesome
Stayed 1 night in May 2024
Response from Atte. Hotel del Norte on 10 May 2024
Thank you for your coment, your opinion is very important to us.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and beautiful hotel
Stayed 2 nights in May 2024
Response from Atte. Hotel del Norte on 7 May 2024
Thanks for u comment, come back soon

2/10 Terrible

Myrlande

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Atte. Hotel del Norte on 30 Mar 2024
Lamentamos que su estancia no fuera de su agrado, trabajamos en mejorar las instalaciones y el servicio al cliente en general, saludos cordiales.

10/10 Excellent

Felipe Santiago

Stayed 2 nights in Mar 2024
Response from Atte. Hotel del Norte on 18 Apr 2024
Gracias por su opinion. Estamos complacidos de servirle.

10/10 Excellent

Roman

Stayed 2 nights in Mar 2024
Response from Atte. Hotel del Norte on 11 Apr 2024
Gracias por su opinion, quedamos a sus ordenes.

6/10 Okay

Rodolfo

Liked: Cleanliness, staff & service, amenities
Even tho I love getting a room there, something is always not working
Stayed 1 night in Mar 2024
Response from Atte. Hotel del Norte on 19 Mar 2024
We are sorry that you have had any problems with our services. We really strive to improve. If you encounter any incident during your stay, let us know and we will find a way to solve it.

2/10 Terrible

Mario

Travelled with family
Disliked: Amenities, property conditions & facilities
El olor del cuarto de este hotel era muy desagradable que al entrar casi vomitaba porque olía muy feo a drenaje
Stayed 1 night in Mar 2024
Response from Atte. Hotel del Norte on 15 Mar 2024
Una disculpa por el incoveniente encontrado durante su alojamiento. De haberlo conocido en el momento lo hubieramos cambiado de habitacion enseguida. Revisaremos cual fue el problema para que no vuelva a suceder.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Atte. Hotel del Norte on 13 Mar 2024
Gracias por su calificacion.

8/10 Good

Zuleira

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Atte. Hotel del Norte on 19 Feb 2024
Muchas gracias por su puntuacion. Nos sentimos gustosos de que su estancia haya sido favorable.

10/10 Excellent

Santiago

Stayed 3 nights in Feb 2024
Response from Atte. Hotel del Norte on 15 Feb 2024
Gracias por su calificacion, estamos para servirle.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Neat history. Convenient to the border. Will stay here again
Stayed 1 night in Feb 2024
Response from Atte. Hotel del Norte on 12 Feb 2024
Thank you very much, We greatly appreciate your comments.

6/10 Okay

Karla

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing no complaints on the aspect however the property had mold on the bathroom walls, the door. Looked like someone forced their way in the room and the carpet smelled like humid.
Stayed 2 nights in Jan 2024
Response from Atte. Hotel del Norte on 3 Feb 2024
We are sorry that your stay was not entirely favorable. An apology for that. We have already spoken with the cleaning staff so that it does not happen again.

10/10 Excellent

Soleil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 2 Feb 2024
Thank u, we look forward to seeing u again.

6/10 Okay

Viktoria

Disliked: Cleanliness
There is very dirty and noizy
Stayed 2 nights in Jan 2024
Response from Atte. Hotel del Norte on 30 Jan 2024
An apology for the inconvenience suffered during your stay. We will take action on the matter, to prevent it from happening again.

6/10 Okay

Angelina

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was very humid in the room, our things all got wet and heavy because of this. it was very noisy from the street and the windows did not open. for two nights it was bearable. There is a very good restaurant on the first floor with tasty and large portions! it is a big plus not to look for something in the neighborhood
Stayed 2 nights in Jan 2024
Response from Atte. Hotel del Norte on 25 Jan 2024
We apologize for the inconvenience encountered during your stay. We regret that he was affected by the rains that occurred in the city. We are currently working on improving the facilities to avoid any incident of this type.

10/10 Excellent

Eduardo, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Atte. Hotel del Norte on 25 Jan 2024
Nos complace que tuviera una buena estancia. ¡Vuelva pronto!

10/10 Excellent

Mauricio

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Atte. Hotel del Norte on 21 Jan 2024
Muchas gracias por su puntuacion. Nos apoya mucho con su valoracion.

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Atte. Hotel del Norte on 14 Jan 2024
Muchas gracias por su reseña, nos apoya mucho que comparta su experiencia.

6/10 Okay

Wendy

Travelled with family, Business traveller
Liked: Staff & service
It’s close to the border and staff is great and has a lot of food options within walking distance like the taco spot right across the street is delicious!
Stayed 1 night in Jan 2024
Response from Atte. Hotel del Norte on 14 Jan 2024
Thank you very much for staying with us. Your opinion is very important to us, and to travelers who seek opinions about our establishment.

10/10 Excellent

Yumilka

Stayed 2 nights in Jan 2024
Response from Atte. Hotel del Norte on 28 Jan 2024
Muchas gracias por su valoracion.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 31 Dec 2023
Muchas gracias por su puntuacion. Nos sentimos gustosos de que haya tenido una estancia placentera.

2/10 Terrible

Jesus

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 31 Dec 2023
Muchas gracias por su puntuacion, su opinion es muy importante para nosotros. Nos hubiera gustado que nos compartiera mas acerca de que area podriamos mejorar.

10/10 Excellent

Reidel

Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 29 Dec 2023
Le agradecemos su calificacion. Nos complace brindarle un buen servicio.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Atte. Hotel del Norte on 8 Feb 2024
Muchas gracias, estamos para servirle.

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good affordable hotel. You get what you pay for. Clean, comfortable and close to cachanilla.
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 23 Dec 2023
Thank you very much for sharing your experience with us. It is a pleasure to have served you.

8/10 Good

Mercedes

Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 25 Dec 2023
Muchas gracias por su valoracion.

8/10 Good

Anna

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Atte. Hotel del Norte on 21 Dec 2023
Gracias por su valoracion, Su opinion es muy importante para nosotros.

10/10 Excellent

Ramon

Stayed 3 nights in Dec 2023
Response from Atte. Hotel del Norte on 17 Dec 2023
Muchas gracias por su valoracion. Nos sentimos complacidos de que haya disfruta su estancia.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 15 Dec 2023
Muchas gracias por hospedarse con nosotros. Gracias por tomarse el tiempo de entregarnos una valoracion.

8/10 Good

Aniel

Stayed 5 nights in Dec 2023
Response from Atte. Hotel del Norte on 10 Dec 2023
Muchas gracias por su puntuacion. Nos sentimos complacidos de que su estancia haya resultado favorable.

2/10 Terrible

Surtaj

Disliked: Staff & service, property conditions & facilities
They used to share their customer’ credential information with others that is unsafe for customers.
Stayed 1 night in Nov 2023
Response from Atte. Hotel del Norte on 8 Dec 2023
We apologize for the inconvenience that occurred. Our priority is that our guests feel comfortable and safe. We will investigate the case. And if you could give us more information about it we would greatly appreciate it.

2/10 Terrible

Denis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Несмотря на высокую стоимость, отель очень грязный, все старое. У нас в номере стояло кресло у которого снизу болталась какая-то оторванная тряпка. В шкафах для вещей валились какие-то грязные вещи и гладильная доска без обшивки одна доска осталась....
Stayed 1 night in Dec 2023
Response from Atte. Hotel del Norte on 9 Dec 2023
Приносим извинения за неудобства, возникшие во время вашего пребывания. Мы немедленно займемся ими. Мы сожалеем, что Ваше пребывание было не совсем приятным, если бы мы знали об этих неудобствах в то время, мы бы их решили.

8/10 Good

Jesus

Stayed 1 night in Nov 2023
Response from Atte. Hotel del Norte on 8 Dec 2023
Muchas gracias por su puntuacion. Nuestra meta es seguir mejorando.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really enjoy most, Is the hotel staff, since you walk into the property, the front desk staff greet you in great Warm way, but not only the people at the front desk, the whole hotel staff Is always so friendly and helpful. They are simply the best!!!!!. That' why when I visita muy family, I look for a room there, for more than three years now.
Stayed 2 nights in Nov 2023
Response from Atte. Hotel del Norte on 8 Dec 2023
Thank you very much, we appreciate you taking your time to give us a review. We are very pleased that your stays are pleasant, we are at your service. We will share this comment with our collaborators, so that they are motivated to continue providing good service.

10/10 Excellent

CARLOS

Stayed 1 night in Nov 2023
Response from Atte. Hotel del Norte on 12 Dec 2023
Muchas gracias por su puntuacion, Nos apoya a continuar esforzandonos en brindar un mejor servicio.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Atte. Hotel del Norte on 20 Nov 2023
Nos complace poder brindarle un buen servicio. ¡Vuelva pronto!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent
Stayed 2 nights in Nov 2023
Response from Atte. Hotel del Norte on 19 Nov 2023
Thank you very much, we remain at your service.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Atte. Hotel del Norte on 18 Nov 2023
Le agradecemos mucho su puntuacion. Nos motiva a todos a continuar esforzandonos en brindar un buen servicio.

8/10 Good

Rodolfo

Disliked: Staff & service, property conditions & facilities
I love storing I’m staying here but they need to be more up to date with stuff that don’t work
Stayed 2 nights in Nov 2023
Response from Atte. Hotel del Norte on 17 Nov 2023
We apologize for the inconvenience encountered during your visit. We are currently in the process of remodeling. We are working on resuming all the services we had previously.

4/10 Poor

Leydis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is dirty,they no change the sheets ,the sheets are full of hair, the room had food on the floor, but we went to the front and they sent someone to change the sheets, but the cleaning is terrible
Stayed 2 nights in Nov 2023
Response from Atte. Hotel del Norte on 15 Nov 2023
An apology for the inconvenience encountered during your stay. We will take action on the matter, since that is not the service we seek to provide.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really nice but my room wasn’t ready when I got there
Stayed 1 night in Aug 2023
Response from Atte. Hotel del Norte on 11 Nov 2023
We apologize for the inconvenience with your room. Believe me, we strive to provide good service, and even more so with our reservations. Thanks for your rating.

10/10 Excellent

Sandy

Liked: Cleanliness, amenities
Muy buen. Servicio
Stayed 3 nights in Nov 2023
Response from Atte. Hotel del Norte on 10 Nov 2023
Muchas gracias por su reseña, su opinion nos motiva a seguir esforzandonos con la atencion.

10/10 Excellent

carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was easy to get around
Stayed 1 night in Nov 2023
Response from Atte. Hotel del Norte on 7 Nov 2023
Muvchas gracias por su reseña- Es un placer el servirle.

10/10 Excellent

Odette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was safe, the staff was always willing to help us with the kids and so on. Thanks to all the staff of the Hotel del Norte for making feeling all of us safely in there.
Stayed 4 nights in Oct 2023
Response from Atte. Hotel del Norte on 1 Nov 2023
Thanks to you, We are glad that you had a pleasant stay. We're at your service.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 3 nights in Oct 2023
Response from Atte. Hotel del Norte on 18 Oct 2023
Gracias por su comentario.

10/10 Excellent

Susana

Liked: Property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from Atte. Hotel del Norte on 6 Oct 2023
Muchas gracias por su reseña. Estamos a su servicio.

10/10 Excellent

???????

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Atte. Hotel del Norte on 2 Oct 2023
Muchas gracias por su reseña. Estamos a sus ordenes.

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, nice place
Stayed 3 nights in Sep 2023
Response from Atte. Hotel del Norte on 26 Sept 2023
Thank you so much. It was a pleasure serving you, we are at your service for when you like to return.

8/10 Good

Jesus

Stayed 1 night in Sep 2023
Response from Atte. Hotel del Norte on 21 Sept 2023
Muchas gracias por su puntuacion.