Dear Carlos,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Tara,We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Once again, thank you for your support and for being our guest.Warmest Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Thomas,Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for your loyalty to NH Collection Mexico City Airport T2.Warmest regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Xochitl,I would like to thank you for the trust placed in NH Collection Mexico City Airport T2. Allow me to extend our most sincere apologies. For our hotel the attention for the guest must be unsurpassed and I am sorry to read that we have not been able to provide you the quality of service you deserve. I assure you, we will beef up our quality in guest attention. We invite you to grant us a second opportunity to exceed your expectations and please, for any inquiries not hesitate to contact us. We'll be more than happy to find a room according to your preferences and needs, at your next stay. Receive a cordial greeting and have an excellent day! Nayeli Elias GUEST RELATIONS MANAGER

Dear Noel,First of all, I would like to thank you for the trust placed in NH Collection Mexico City Airport T2. Allow me to extend our most sincere apologies. For our hotel the attention for the guest must be unsurpassed and I am sorry to read that we have not been able to provide you the quality of service you deserve. I assure you, we will beef up our quality in guest attention. We invite you to grant us a second opportunity to exceed your expectations and please, for any inquiries not hesitate to contact us. We'll be more than happy to find a room according to your preferences and needs, at your next stay. Receive a cordial greeting and have an excellent day! Nayeli Elias GUEST RELATIONS MANAGER

Dear Josefina,I have read with concern your disappointment at your recent stay with us. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in a number of areas. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. With the correct support I am confident that the shortfalls you experienced on this occasion will not be repeated in future. I do hope that you will join us for another stay and experience the service offering that you expected when choosing NH Collection Airport Mexico City Airport T2.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Brian,I would like to thank you for the trust placed in NH Collection Mexico City Airport T2. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Sara,Please accept my sincere apologies for not being able to meet our usual standards during your recent stay. I am disappointed to learn about your dining experience at our F&B service and can assure you that your feedback has been shared with our food and beverage team, who joins me in offering an apology for the shortcomings. I would like to reassure you that action has been taken to prevent such an incident from recurring.Thank you again for your time.We look forward to welcoming you back to NH Collection Mexico City Airport T2 in the near future and restore your confidence in our hotel.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Juan,Thank you for taking the time to share your recent experience through this review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mauricio,Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a seamless and stress-free experience with us.Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends in the future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Parin,Thank you for taking the time to share your experience through this survey. We appreciate your feedback and see that there is room for improvement based on the score of your recent experience. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Nancy,Thank you for taking the time to share your recent experience through this brief survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Victor,It’s been a pleasure having you with us in your home NH Collection Mexico City Airport T2. We appreciate your feedback, however, the parking service depends on the airport administration. As an independent service, we can help you to leave a report service. Unfortunately, we can't follow it up.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Angel,Thank you for taking the time to leave us a four star review. We are glad to know that you have a positive experience with us and that the location was comfortable for you. If there's anything specific you think we could do better, please feel free to share it with us. Looking forward to welcome you back very soon.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Christopher,Please accept our apologies for the inconveniences you experienced trying to find our property location. I would like to assure you that action is being taken in response to your comments and every effort is being made to ensure similar issues do not occur in the future.We are committed to providing memorable experiences with exceptional service, and therefore we hope to have the opportunity to welcome you back soon and restore your confidence in our hotel.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Florentino,Your review means a lot to us. We always strive to give our best to our guests and provide them the comfort they have come to expect. I'm glad that we exceeded your expectations and that you have enjoyed our proximity to the airport.We hope to see you again very soon.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Thomas,Thank you for leaving us such a gracious words and your wonderful review!We're delighted to read you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again very soon!Warm Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Guadalupe,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to read that you had a seamless and stress-free experience with us.Your kind words serve as a great testament to the hard work and dedication we invest in each job.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Andre,Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning check in process and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mr. Fernández,Thank you for taking the time to leave us a five star rating. We're thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach us out.We look forward to serving you again in the future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Perlita,Thank you for leaving your gracious words. We are delighted to hear you enjoy everyone's service.Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding your expectations. We look forward to serving you again soon.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Ralph,Thank you for taking the time to complete your review.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the location of our property. our encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.The team and I are very much looking forward to welcoming you back with us.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mirco,Thank you for taking the time to share your impression about your resent stay with us. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in both of our most important areas like housekeeping and maintenance.You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programs based on our guest’s feedback. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in a near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Alan,Dear Alan,Thank you for taking the time to complete this brief survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning check in process. You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programs based on our guest’s feedback. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. With the correct support I am confident that the shortfalls you experienced on this occasion will not be repeated in future. I do hope that you will join us for another stay and experience the service offering that you expected when choosing to stay with us.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER