2/10 糟糕
Juan，Miami
2025 年 10 月 10 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I travel frequently and rarely write reviews, but my experience at Hotel Habana in Mexico City was so disappointing that I feel obligated to warn other travelers. The hotel operates in a very outdated manner no computer system, everything done by paper receipts and handwritten notes. I didn’t mind that much; it just made the check-in and check-out process feel slow and unorganized. The real issues started once I got to my room. The first room (3rd floor) had an air conditioner that made a loud, unbearable noise. I asked to be moved and was given another room. The fan in this one also made noise, but it was manageable or so I thought. The next morning, I woke up with 7–8 bug bites all over my arms. I immediately reported it, and the staff claimed they had just fumigated. The following day, the situation got worse now I had about 13 bites, including one on my eye, which became swollen. It completely ruined my trip. I had to go to a pharmacy to get medication just to deal with the itching and swelling. When I brought it up again, the owner asked me if I might be allergic to fumigation. That was an absurd question I had visible bites everywhere. At checkout, all I received was a casual “I’m sorry.” No refund, no discount, no genuine effort to make things right just an empty apology and an offer of a “free night” if I ever came back. Needless to say, I would never return.
This was one of the worst hotel experiences of my life unhygienic, unprofessional!
Juan
2025 年 10 月入住 3 晚