外觀

邁阿密國際機場希爾頓大使館套房酒店的評價

3.5 out of 5
邁阿密國際機場希爾頓大使館套房酒店
3974 NW South River Drive, Miami, FL

評價

7.8

不錯

10 分評分,優異;795 則評價中有 390 則" "
8 分評分,不錯;795 則評價中有 152 則" "
6 分評分,一般;795 則評價中有 97 則" "
4 分評分,欠佳;795 則評價中有 67 則" "
2 分評分,很差;795 則評價中有 89 則" "

8.4/10 

整潔度

7.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

2/10 很差

Ling

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月15日的回應
Thank you for taking the time to leave a rating, Ling. We are disappointed to see that your time with us did not meat our high standards. If you have specific feedback, you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 優異

Mara Janet

家人同遊
讚好:整潔度、職員與服務和住宿狀況
You definitely need a car to get around the area is quite secluded. Otherwise the hotel was great and shuttle from the airport was also nice.
於 2024 年 3 月住了 5 晚

10/10 優異

Stephanie (vernal)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A wonderful place to stay before you leave on a cruise. The shuttle pick you up at the airport and it is easy to do Lyft or Uber to go to the port. They have a wonderful breakfast.
於 2024 年 5 月住了 1 晚

6/10 一般

ary

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
El desayuno es el mismo todos los dìas.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月22日的回應
Gracias por sus comentarios, Ary! Nos disculpamos por cualquier inconveniente causado por nuestro desayuno. Esperamos tener otra oportunidad de darle la bienvenida en el futuro y ofrecerle un mejor servicio.

10/10 優異

Ramona

多人同遊
讚好:整潔度、職員與服務和住宿狀況
The bar staff was GREAT and so was the gentleman at the front desk at my check in
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Thank you for your review, Ramona! Its wonderful to hear that our service staff was great. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

Michelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Building shape was unique and beautiful. Experience was the same great service as always.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Thank you for choosing us, Michelle! Its great to know that you enjoyed our property and that your experience was great as usual. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

Christa

讚好:整潔度、職員與服務和住宿狀況
Great amenities from the pool to dining, the shuttle to the pier and airport, free breakfast and a bar
於 2024 年 5 月住了 1 晚
Customer service 於 2024年5月22日的回應
Thank you for your review, Christa! Its great to hear that you enjoyed our amenities, food, and shuttle services. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

Christa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the shuttle transportation to and from the airport and to the pier for our cruise, the relaxing pool and jacuzzi, bar on the premises and the restaurant, plus breakfast included, and the 5 pm happy hour . We will stay here again and recommend this hotel to friends and family in the future
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Thank you for your review, Christa! We are thrilled to hear that you enjoyed the shuttle service, relaxing in the pool, and our food and drink offerings. It was our pleasure to serve you and we appreciate your recommendation to friends and family. We look forward to welcoming you back again soon.

10/10 優異

Torey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for choosing us, Torey. We are thrilled to hear that you enjoyed your stay, and we hope to welcome you back again soon for another great experience.

8/10 不錯

Maureen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月20日的回應
Thank you for choosing us, Maureen. Its great to hear that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 不錯

Pat

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the hot breakfast and happy hours. I dislike was the hotel is old.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you so much for choosing us, Pat. We’re glad to hear that you enjoyed our hot breakfast and happy hour. We’re sorry for any inconvenience caused by the age of our hotel. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 優異

Shauntae (Fairburn)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ftee Breakfast was outstanding. Cocktail hour was nice. Every staff member was pleasurable.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you so much for your review, Shauntae. We are thrilled to hear that you enjoyed our outstanding breakfast and nice cocktail hour. It’s also great to know that our service was pleasurable. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 優異

Stephanie (District Heights)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務和設施服務
Hotel customer service checking in and out was very good. Early check-in allowed for a $20 fee. Room and bedding were clean, room was spacious for 2 people. Elevator was out and pool empty during my stay. Hotel only has 2 floors, so the steps were easy to manage. No pets were allowed, and I appreciated that. Hotel was very quiet. Breakfast was served the next day. no eggs though. But good hotel for price and service. This is definitely the best hotel in Creedmoor/Butner or at least at exit 191. Will definitely stay here again! Good job!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for your positive feedback and for choosing to stay with us! We are delighted to hear that you found our customer service, cleanliness, and room accommodations satisfactory. We apologize for the inconvenience of the elevator and pool being out of service during your stay. We're glad the stairs were manageable and appreciate your understanding. We take pride in providing a quiet and comfortable environment, and it's great to know you enjoyed your breakfast, even without the eggs. Your kind words mean a lot to us. We look forward to welcoming you back on your next visit!

8/10 不錯

Rory

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月20日的回應
Thank you for your review, Rory. We’re glad to know that you enjoyed your overall stay, and that you found our hotel to be nice. However, we hope to have another opportunity to welcome you back in the future for an even better experience.

2/10 很差

Kulpreet

不滿:整潔度、職員與服務和住宿狀況
We stayed for 1 night at this location and had 3 rooms booked with group of friends and families. Our room had broken toilet and clogged sink. I called in the front desk. Waited till midnight and no one came to check it. Called twice in 4 hrs. Had to use washroom in our friends suite instead. Reported next morning at the front desk and no response. Hoping the guests can be attended in a promot manner. Rooms should not be charged and rented out especially if the washroom is not in working condition.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for bringing this to our attention, Kulpreet. I sincerely apologize for the issues you encountered with the toilet and sink in your room and for the delay in our response. This is not reflective of our usual standards, and we understand how frustrating this must have been, especially having to use another room's facilities. We are taking immediate steps to ensure such maintenance issues are promptly addressed and that our front desk is more responsive to guest needs. Your feedback is invaluable, and we hope to have the chance to provide you with a much-improved experience in the future.

10/10 優異

Dennis (Las Vegas)

讚好:整潔度、職員與服務、設施服務和住宿狀況
They have nice happy hour and breakfast.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for choosing us, Dennis! We are thrilled to see that you enjoyed your stay, and to know that you appreciated our happy hour and breakfast. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 很差

Toni

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We waited for the shuttle til 3am they said they sent it but didn't.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for your review, Toni. We’re sorry to hear about your experience with our shuttle service. We apologize for the inconvenience this caused and we will use your feedback to improve. We hope to have another opportunity to welcome back and provide you with a better experience.

2/10 很差

jonathan

讚好:住宿狀況
不滿:整潔度、職員與服務和設施服務
SO I WOULDN'T RECOMMEND THIS PLACE TO NO ONE . I HAD THIS ROOM BOOKED FOR MONTHS . I EVEN CALLED AND CONFIRMED MY RESERVATION ON THE DAY OF ARRIVAL. EVERYTHING WAS GOOD TIL I CHECKED IN THEYVGAVE MY ROOM AWAY. HOW I HAD IT BOOKED FOR MONTHS.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thank you for choosing us, Jonathan. We are disappointed to hear about your experience with us. This is not the level of service that we aim to provide and we hope to make this right. Please reach out to us so that we may discuss the details of your reservation. We had to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 優異

Edwin

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good staff
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Thank you for choosing us, Edwin! We’re thrilled to know that you enjoyed your stay, and that our staff provided you with the high quality of service we are known for. It was our pleasure to welcome you, and we hope to do so again soon.

6/10 一般

Sayed

讚好:設施服務
The property is very close to the airport. Rooms are suites and large and come with a coffee maker, setting sofa, dining table, refrigerator, safe etc. I was asked to pay $$ for one hour early check-in but later this was waived as I decided to wait ....location of the hotel is ok if you have your transport otherwise you are confined with the hotel as there is nothing around. The hotel shuttle is unpredictable. I took a hotel shuttle to the airport to buy stuff and had to wait, in the shuttle pickup area, for one hour to be picked up and the hotel reception wasn't helpful. No complimentary water in the room unless you are a silver or gold member.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月20日的回應
Thank you for your detailed feedback, Sayed. We are glad to hear you appreciated the spacious suites and amenities. We apologize for the inconvenience you experienced with our shuttle service and early check-in process. Your comments about the shuttle reliability and the reception's responsiveness are important, and we will address these issues immediately to ensure better service in the future. Additionally, we will consider your suggestion regarding complimentary water for all guests. We value your input and hope to have the opportunity to serve you better on your next visit.

8/10 不錯

Vanessa

家人同遊
讚好:整潔度、設施服務和住宿狀況
Unlimited dinning, the outlets around the pool areas was not working. The 10 floor ice machine was not working. Ramon the bartender was rude. I only as for ice, he gave me a nasty look because he was cleaning up closing he was just rude.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月19日的回應
Thank you for your review, Vanessa! We are sorry to hear about the issues you experienced with our amenities and service. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back again soon.

10/10 優異

Antrena

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent ambiance and location to airport. Too noisy though. Planes and trains every 3 minutes. Light sleepers won’t get any sleep.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月19日的回應
Thank you for your review, Antrena. We are so glad to know that you enjoyed the excellent ambiance and proximity to the airport. However, we do apologize for the inconvenience caused by the noises. We will use your feedback to improve. We hope to have another opportunity to welcome you back again soon.

10/10 優異

Travis

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was fantastic! We arrived early and was able to drop off luggage early with the bellhop and was given a key to go to the pool until checkin also the free breakfast in the morning was pretty good as well, would definitely stay here again!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日的回應
Thank you for your review, Travis. We are thrilled to hear that you enjoyed a fantastic stay. It’s great to know that you enjoyed our breakfast and service. It was our pleasure to serve you and we hope to welcome back again soon.

10/10 優異

Dora

讚好:整潔度、職員與服務和住宿狀況
The hotel was great, it was clean and the food was good! We really enjoyed it.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月15日的回應
Thank you for your review, Dora. We’re thrilled to hear that our hotel was great and that you enjoyed our food offerings. It’s wonderful to know that you enjoyed your stay. We hope to welcome back again soon for another wonderful experience.

8/10 不錯

Latonia

讚好:整潔度、職員與服務和住宿狀況
I will stay there again
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日的回應
Thank you for choosing us, Latonya! We are thrilled to know that you enjoyed your stay, and we look forward to welcoming you back again soon for another wonderful experience.

10/10 優異

Tom

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very attentive
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Thank you for your high rating, Tom! We appreciate your kind comments on our staff. It is our pleasure to provide the highest level of service, and we are glad that this was the case with you. We hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 優異

Dennis (Las Vegas)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was spacious and clean. Free breakfast was awsome. Like the bar and food options.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Thank you for your review, Dennis! We are thrilled to hear that you enjoyed your spacious and clean room and that our breakfast, food and drink offerings were awesome. We look forward to hosting you again in the future.

6/10 一般

Patrick

讚好:住宿狀況
The room was spacious and comfortable.the buffet breakfast was great.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Thank you for choosing us, Patrick. We’re glad to know that you enjoyed our spacious and comfortable rooms and that our breakfast offerings were great. However, we apologize for any inconvenience you experienced during your stay. If you have specific feedback about how we can improve, please reach out to us. We hope to welcome you back again in the future for an improved experience.

10/10 優異

Stephanie (vernal)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Nice to stay her the breakfast nice and a great place to stay when going on a cruise. Nice and clean. Friendly staff
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Thank you for choosing us, Stephanie! We are delighted to see your perfect rating, and to know that you enjoyed our delicious breakfast, friendly staff, nice, and clean property. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 優異

Mei (MARKHAM)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Thank you for your perfect rating, Mei! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

Adeniyi

讚好:住宿狀況
Breakfast
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月11日的回應
Thank you for your high rating, Adeniyi! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 很差

Martina

不滿:整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月11日的回應
Thank you for choosing us, Martina. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

2/10 很差

Benjamin

不滿:整潔度、職員與服務和住宿狀況
There was a roach crawling across our pillows! There was also ants on the bed sheets. The front desk staff was rude. They double booked our room as someone was in our room when we tried to access eith the digital key. If it wasn't for the door jamber, we would have walked in on someone as our key worked. Front desk gave us an attitude as they switched us to another room saying we were only here for 1 night.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日的回應
Thank you for your review, Benjamin. We are disappointed to hear that your experience with us did not meet our high standards. We take your feedback seriously and will use it to improve. Our goal is to provide the highest level of comfort and service and we are sorry that this was not the case with you. We hope to have another opportunity to welcome you back in the future for the excellent experience that you deserve. If you would like to discuss your stay further, please reach out to us directly.

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great. A little confusing trying to get the shuttle from the airport to hotel. There is no clear phone number to get them but after a while we found it
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月10日的回應
Thank you for choosing us, Julie! We are delighted to hear that everything was great. We will work on our communication so that none of our guests are confused about how they can take our shuttle. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 優異

Katherine

讚好:整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日的回應
Thank you for your five out of five rating, Katherine! We are delighted to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

Tahmina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月10日的回應
Thank you for choosing us, Tahmina! We are thrilled to see your perfect rating. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 很差

Maria

不滿:整潔度、職員與服務和住宿狀況
I have stayed at multiple Embassy Suites before. This one by far has been the worst! The maids do NOT come daily to clean your room, they will NOT give you extra towels if you ask. The hot tub water was green, and dirty. We never saw anybody come and clean it the five days we stayed here. The parking is $25 a night something that is not mentioned in the booking. You will NOT have a good nights sleep as this is a noisy hotel. You hear the planes all night and if that noise is not enough then you get to hear the train. I would not recommend this place to anyone.
於 2024 年 5 月住了 5 晚
Customer Service 於 2024年5月10日的回應
Thank you for your feedback, Maria. We are disappointed to hear that you did not enjoy your stay with us. We take your feedback about the cleanliness, parking fees, and noise seriously and we apologize for the inconvenience that this caused. Our priority is your satisfaction, and we will work on improving. We hope to have another opportunity to welcome you back and provide you with the wonderful experience that you deserve.

10/10 優異

Donna

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property. Excellent customer service
於 2024 年 4 月住了 1 晚
Customer service 於 2024年5月10日的回應
Thank you for choosing us, Donna! We are thrilled to hear that you enjoyed our property and excellent customer service. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

2/10 很差

Carol

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I booked 4 suites. 2 of them had roaches
於 2024 年 5 月住了 1 晚
Customer service 於 2024年5月10日的回應
Thank you for taking the time to leave a review, Carol. We are extremely disappointed to hear about your experience with us. We can assure you that this is not the level of service we aim to provide. If you would like to discuss your stay further please reach out to us directly. We apologize for the inconvenience this caused and we will work with our housekeeping and pest department to ensure that this does not happen again. We hope to have another opportunity to welcome you back in the future, and provide you with a much better experience.

6/10 一般

THOMAS

親子同遊
讚好:整潔度和設施服務
於 2024 年 5 月住了 1 晚
Customer service 於 2024年5月6日的回應
Thank you for taking the time to leave a rating, Thomas. We are glad to know that your overall stay was positive. However, if you have specific feedback about how we can improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an improved experience.

10/10 優異

alfred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Receptionists and operators varied in attitudes.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月6日的回應
Thank you for your feedback, Alfred. We are delighted to see your perfect rating. However, we are sorry about the varied levels of service you received. We appreciate your candor and will use your review to better our service overall. We hope to have another opportunity to welcome you back in the future for an improved experience.

4/10 欠佳

Tina

不滿:職員與服務
Room is clean but elevator is super dirty. Front desk staff is not nice. Cleaning staff knock on door early to ask you what time we are planning to leave the room. No wif!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月6日的回應
Thank you for choosing us, Tina. We’re glad to hear that the room is clean. However, we are extremely disappointed to hear that you experienced service and cleanliness issues. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for a much better experience.

10/10 優異

Rob

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月6日的回應
Thank you for choosing us, Rob! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel impeccable!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月4日的回應
Nous vous remercions sincèrement pour vos aimables mots sur notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour impeccable. Votre satisfaction est notre plus grande récompense, et nous sommes enchantés que notre établissement ait répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous ferons tout notre possible pour que votre expérience soit tout aussi agréable.

10/10 優異

Janet

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice amenities! Helpful staff and excellent service
於 2024 年 5 月住了 1 晚
Customer service 於 2024年5月4日的回應
Thank you for your review, Janet! We’re glad to see that you enjoyed your time with us. We appreciate your comments on our nice amenities, helpful staff, and excellent service. It was our pleasure to welcome you, and we hope to have another opportunity to do so again soon.

10/10 優異

Nancy

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice Hotel! Just a lot of airplane noise
於 2024 年 4 月住了 1 晚
Customer z 於 2024年5月4日的回應
Thank you for choosing us, Nancy. We are glad to see your high rating and to hear that you enjoyed our nice hotel. We apologize for any inconvenience caused by the airplane noise. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 優異

Elba

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月4日的回應
Thank you for choosing us, Elba! We’re thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon

10/10 優異

kelvys

讚好:設施服務
Excelente
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月4日的回應
Gracias por sus comentarios, Kelvys. Nos alegra saber que disfrutó de una excelente estadía. Fue nuestro placer servirle y esperamos tener otra oportunidad de darle la bienvenida en el futuro.

4/10 欠佳

Tessa (Elgin)

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Thank you for your rating, Tessa. We are disappointed to see that your time with us did not meet our high standards. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

8/10 不錯

Wendell

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Glad to see the improvement made to the inside of the hotel like the sitting and breakfast area.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日的回應
Thank you for your review, Wendell. We're delighted to hear that you noticed the improvements made to the inside of our hotel, particularly the sitting and breakfast areas. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay in the future.