Despite calling in the day prior to our arrival asking not to be on the 7th floor due to excess noise we experienced in our March stay that is where we were placed once again. We were transferred out afterwards to an improved room but not ideal. Considering we have stayed at this hotel close to 4 weeks in 2024 they do not seem to value us as customers unfortunately It’s time to look for other options
George
於 2024 年 4 月住了 9 晚
10/10 優異
Rachel
多人同遊
2024年5月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you to Christie at the desk. Lovely lady, very helpful. The property is well located, nice view on Collins ave from the pool area. You might think it's not quiet but it is. Room is small even with a 2-bed. No ice machine from level 5 to 8 so I had to go down to the 4th floor all the time.
Rachel
於 2024 年 4 月住了 7 晚
2/10 很差
cyr
2024年5月4日
讚好:職員與服務
不滿:整潔度和住宿狀況
cyr
於 2024 年 4 月住了 5 晚
4/10 欠佳
Bruno
2024年5月2日
讚好:整潔度
不滿:住宿狀況
2 inches gap under my door.
Couldnt sleep. Was told to put a towel…
Next day, they installed the missing part.
Ask to extend: their pricing was outrageous and way higher then suggested online.
The resort fee of 41 use per day was hidden.
Gives you access to chairs half a mile away with no view on the ocean, super crowded. Less than a feet between chairs.
Overall very greedy hotel and not up to the hilton standards. Very disappointed. Do not recommend.
Bruno
於 2024 年 4 月住了 5 晚
2/10 很差
Mary
2024年5月1日
不滿:職員與服務和設施服務
Poor customer service. What is wrong with your staff? They’re unhappy and guests feel this. Room was very small, dark & facing a wall. Promised bottled water for guests but there’s an $8.00 U.S.per bottled water. Very expensive room rate with surprisingly expensive resort fees. Dated rooms.
Mary
於 2024 年 4 月住了 3 晚
6/10 一般
Mark
2024年4月30日
Mark
於 2024 年 3 月住了 3 晚
8/10 不錯
Luann
2024年4月23日
讚好:整潔度、職員與服務和住宿狀況
This hotel located right on Collins Avenue mid Beach, is an excellent location for someone who wants to spend a little less being one block off the beach versus across the street beachfront. The hotel was lovely. The room was clean. Our view was not the most exciting because it was at the back of the hotel, facing the power poles, and Telephone and electrical wires. Other than that, it was a lovely hotel and the breakfast every morning was great in the restaurant thankfully they had a restaurant and a lovely pool as well.