Lots of character, but disappointing amenities. The pool was cold. Hot tub cool. The lounge was not open and the bakery closed early. It was not what I expected.
Trisha Elaine
2025 年 7 月入住 1 晚
8/10 还可以
Kristine
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施
Clean and comfortable beds! The only issues we had were the phone inside the room did not work and the ice machine was far from the room.
Kristine
2025 年 7 月入住 1 晚
8/10 还可以
Ron,Bountiful
2025 年 7 月 15 日
Perfect location for playing many different golf courses in the area. Short drive downtown to restaurants and shopping. About 10° cooler in the summer in Midway I would stay again.
Ron
2025 年 7 月入住 2 晚
8/10 还可以
Ron,Bountiful
团体旅客
2025 年 7 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for golfing many different courses. The hotel is quaint and cute. Really my only complaint was the swimming pool outside was very dirty on the bottom of the pool rocks and such. Also, the Jets in the hot tub did not work. Overall, I would stay again
Ron
2025 年 7 月入住 1 晚
4/10 很差
Robert
与配偶出行
2025 年 7 月 13 日
Our room was in what they called the first floor but our window was like what you would find in a home with a basement when you looked out you would be looking at peoples feet. The phone in the room didn't work the hallway carpets were extremely worn and coming apart. We will never stay there again for what we paid.
Robert
2025 年 7 月入住 1 晚
10/10 超赞
Michael
与配偶出行
2025 年 7 月 9 日
This resort provided a great place for recreation
Michael
2025 年 7 月入住 1 晚
6/10 一般
Cristi
与家人出行
2025 年 7 月 6 日
满意:住宿条件和设施,清洁度
The room was clean. The bed was very comfortable. This is our third stay here in 2 years and all three times there is only one working ice maker and this particular visit it was on the fourth floor and we were on the second. This time last year we were on the first floor the only working ice maker was on the third floor. I think it's time to splurge and get new ice makers.
Cristi
2025 年 7 月入住 3 晚
6/10 一般
David
与配偶出行
2025 年 7 月 5 日
满意:服务设施,清洁度
Our window had no lock on it, As a woman that is a non-negotiable. We had no remote and they did bring one to us. The tv looked like a tiny computer moniter, no way to stream or rent movies, so you are stuck with whatever chanels they have. Beautiful room and amenities. Need to fix the windows.
David
2025 年 7 月入住 1 晚
10/10 超赞
Clint
与家人及幼儿出行
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
Great place to stay with several onsite activities to keep the family busy.
Clint
2025 年 6 月入住 3 晚
6/10 一般
Cindy
团体旅客
2025 年 6 月 30 日
不满意:清洁度
My room was nice but it had a bad smell. I didn’t ask for another room because I thought they were full. After two nights, I couldn’t take it anymore and they gave me a new room and said they’d put that room out of commission until they checked into it. They didn’t offer any compensation. My charging cord on my phone gave out. I asked at the front desk if they had any extra ones. They said they did but they couldn’t let me borrow it. They said I could leave my phone with them and they’d charge it. I felt that the customer service was lacking considering the price of the rooms.
Cindy
2025 年 6 月入住 3 晚
10/10 超赞
Felipe
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only thing that was missing was a fridge.
Felipe
2025 年 6 月入住 1 晚
10/10 超赞
Jennifer
与配偶出行
2025 年 6 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great getaway in the mountains!
Jennifer
2025 年 6 月入住 1 晚
8/10 还可以
Awilda
与配偶出行
2025 年 6 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Really incredible hotel, however, it was warm throughout the building, and our AC unit was less than adequate
Awilda
2025 年 6 月入住 1 晚
4/10 很差
Sharon
2025 年 6 月 18 日
Restraints and bakery weee closed for the two days we were there. This one the swimming pool floor was so rough. You couldn’t walk on it without it hurting your feet. They were painting the shuffleboard court during the time we were there so we couldn’t enjoy that game. We mattress was very soft and the pillows way to thick. On the hole we really didn’t have a very good anniversary.
Sharon
2025 年 6 月入住 2 晚
10/10 超赞
Shantelle
2025 年 6 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Shantelle
2025 年 6 月入住 2 晚
10/10 超赞
ADRIANA
2025 年 6 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Amazing views and historical building is a dream
ADRIANA
2025 年 4 月入住 1 晚
10/10 超赞
Rachael
2025 年 6 月 6 日
满意:清洁度
Rachael
2025 年 5 月入住 1 晚
10/10 超赞
McLane
与配偶出行
2025 年 6 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet and very Beautiful! Exactly what my wife and I needed.
McLane
2025 年 5 月入住 2 晚
6/10 一般
Yadira
与家人出行
2025 年 6 月 4 日
Las habitaciones y el front desk están en lugares diferentes fue poco complicado llegar por primera vez
Yadira
2025 年 5 月入住 1 晚
8/10 还可以
Scott
与配偶出行
2025 年 6 月 3 日
满意:服务设施,清洁度
OVER ALL PROPERTY WAS GOOD
Scott
2025 年 5 月入住 2 晚
10/10 超赞
Sheryl
2025 年 6 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
This is my third time staying at this property. I love how relaxing it is here. The property could use a refresh
Sheryl
2025 年 5 月入住 2 晚
6/10 一般
Joshua
2025 年 5 月 31 日
满意:员工和服务
不满意:住宿条件和设施
It seems like any time Wyndham gets a property the state of the place declines. Zermatt used to be world class, but the whole hotel was left in disrepair and decline. Kind of sad to see it drop.
Joshua
2025 年 5 月入住 1 晚
6/10 一般
James
与配偶出行
2025 年 5 月 28 日
满意:清洁度
不满意:住宿条件和设施,服务设施
I'm confident that 20 years ago when the Zermatt was built it was a 5 star resort. Sadly age and lack of maintenance has taken it's toll on the property. You can still tell how it looked back in the glory days, but those days are long gone. To still call this a "resort" is probably disingenuous.
Some examples:
The pool table has tears in the felt covering and the 8 ball rack is broken (taped together but the tape is broken too).
The shuffle board court is unusable due to lack of paint result in a very rough surface.
The giant outdoor chess pieces are falling apart.
The carpet in the halls is threadbare & torn in places.
On the first floor, there is a large section of the ceiling that is missing and replaced with plastic sheeting.
The grounds are mowed, but clearly not manicured as you might expect at a resort.
On a positive note, the mini-golf course is in pretty good shape as is the carousel. The indoor/outdoor pool and hot tubs are nice and seem to be in good shape as well.
With a significant investment in maintenance, the Zermatt could be restored to a 5 star resort. I don't know if there is enough traffic or the will to do so.
James
2025 年 5 月入住 2 晚
10/10 超赞
IvaLou
与家人出行
2025 年 5 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All of the staff was super nice and helpful to accommodate us with any of our requests or needs. We received the same courtesy at the Z’s on site restaurant as well. The atmosphere so conducive to feeling like one is in the Alps. Midway is a beautiful setting for the Zermatt.