Phoenix Mill Ave Hotels

"The stay was very nice! "

"Yes"

"We waited an hour for the shuttle after traveling for several hours. The staff were okay, not super friendly. We checked into our room and went down to the pool. The pool was not clean and it was too hot for the hot tub. I waited 30 minutes to be waited at the Hotel restaurant and then left. When we went back to our room it smelled like sewer. It made me feel so sick. I closed the bathroom door."

"The hotel is not nearly as nice as they make it look in the pictures, but that isn't a surprise. We were just looking for an easy stay for a quick overnight and thought that this would be acceptable. Boy, were we wrong! The room was dirty, one of the beds didn't have a blanket, the room AC was noisy (which wasn't all bad - It at least drowned out the noise from outside that came through the very thin walls). Worst of all, they put us in a smoking room when we had very specifically reserved a non-smoking room. When we asked at the front desk, they shrugged at us and told us there was nothing that they could do. It was too late for us to leave and find another hotel (which we regretted later!), so we just dealt with it. Big mistake. Everything smelled like smoke - All the clothes we had on, everything in the suitcases, backpacks and US. We had to take time out of vacation later to do laundry just to get useable clothes. Never, ever, ever again will I stay in a place like this. "

"Nice open concept lobby with reception, bar, lounge area and breakfast counter all colocated. Modern rooms with easy to clean flooring"

"Clean room, pleasant stay"

"Excellent"

"I really wanted to love this stay. It was very clean, proximity to where we needed to be was great and that was it. There were some things that the digital guest book states were included that were not. There was no closet to hang up clothes, inadequate parking (which wasnt disclosed till after security deposit was paid), only 1 towel was provided per person for the entirety of our stay (5 days), there was supposed to be an access key for the pool and it was missing and the bed was super firm. The host was good and replying to my intial message but anytime they said they would have to ask their cleaner I never got an answer. For what I paid for this and the secure parking I should have just stayed at the hotel down the block. "

"Easy check in Helpful staff. Clean rooms "