Before our trip the owner reached out to address issues in a previous review and reassured me that all of the things listed would be taken care of. This was simply not the case. Upon our arrival security did not have the paperwork we filled out and security indicated this is a common problem with the owners. Owners are responsive, they did have new lounge chair cushions delivered during our stay but they clearly do not visit the property often or care enough to correct many of the issues. House needs a major cleaning and paint job both inside and out. The outside needs a major power wash, patio and front porch are extremely dirty. The biggest problem is the overall cleanliness of the house. We found moldy butter in a butter dish, a ton of opened expired food products in the cabinets and refrigerator. Dirty socks under the couch. Sanitary napkins behind the bed in the master bedroom, hardened candy on carpet and in nightstands in one guest bedroom. 2nd bathroom tub fills up during shower because of a clogged drain. Washing machine smells terrible and dryer takes multiple cycles to dry even the smallest amount of clothes. In addition, the amount of personal items left by the homeowner is uncomfortable. These should be locked up or at least put away in an organized way. When renting a property it should be left with no personal items from the owner or previous renters. I expect to walk in to a rental like my family is the first family there. There are no dressers or mirrors in any of the bedrooms (except master). There are also no blinds on any of the windows and the curtains provided in the bedrooms keep out no light in morning. Beds are literally just a frame and a mattress. The “bedroom” on the main level is literally a mattress on the floor. There are also no hooks to hang towels in the bathrooms, 1 small rod per bathroom is not enough for a house that is suppose to sleep 8+ people. The grill outside is unusable, it is completely rusted out. This house has great potential if it was just taken care of and more thought was put into the bedrooms. The only thing that saves this house is the amenities and security provided by the gated community.