All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
People working the front desk were very unhelpful and not friendly. Everything else was great!
Tracy
Stayed 2 nights in May 2024
Response from Ellen F - Front Office Manager on 18 May 2024
Dear Tracy,Thank you for taking the time to provide us with valuable feedback. We are sorry to hear of your concern related to the service you received at the front desk. We apologize for falling short in that regard. Your business is important to us. If you have any additional information regarding the situation that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
6/10 Okay
Jeong-Ho, West Hollywood
Business traveller
15 May 2024
Liked: Staff & service
There was a dirty undershirt left on the shelf. Had to call the staff to get it removed. DirecTV remote control was tacky. Otherwise, OK location and friendly staff.
Jeong-Ho
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 16 May 2024
Dear Jeong-Ho,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent stay with us due to the reasons you mentioned. We apologize for those matters in your guest room. We greatly appreciate your recent business and hope to be able to see you again in the future.Sincerely,
Very nice atmosphere, staff, room, all the above, we enjoyed our stay
britany
Stayed 2 nights in May 2024
Response from Ellen F - Front Office Manager on 16 May 2024
Dear Britany,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay with us. Thank you for your kind words about our team. We greatly appreciate your business and hope to be able to see you again in the future.Sincerely,
Response from Ellen F - Front Office Manager on 14 May 2024
Dear Doris,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are delighted to hear that you had a lovely experience at our hotel recently. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
10/10 Excellent
Matthew
Business traveller
12 May 2024
Liked: Amenities
Great!
Matthew
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 13 May 2024
Dear Matthew,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us recently. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,
Response from Ellen F - Front Office Manager on 10 May 2024
Dear Michael,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us. Thank you for your shout out! It was a pleasure to have served you, and we hope to see you back in the future should your travels bring you back this way.Sincerely,
Response from Ellen F - Front Office Manager on 8 May 2024
Dear Kristen,Thank you for taking the time to leave us a review. We are glad to hear that you were overall very satisfied with your recent stay at our property. It was a pleasure to have served you. We hope to see you again on a future stay should your travels bring you back to downtown Minneapolis!Sincerely,
8/10 Good
Jessica
Travelled with partner
4 May 2024
Really tricky to get to for out of town folk, but nice hotel. Breakfast was not included which we did not know until we started grabbing stuff, but decently priced. Valet parking for some reason didn’t move the car to the lot
Jessica
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 5 May 2024
Dear Jessica,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,
Great hotel staff and rooms. Very nice Lobby and hang out area! Not far from main part of downtown. Outside immediate area a little run down and grungy. Sidewalks are rough and need work!
Scott
Stayed 3 nights in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Scott,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our lobby and your guest room. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,
The food served was very good. It was difficult to get to the hotel coming from the south. GPS kept taking us back to the highway because there was no way to turn into the hotel. Rooms were clean and staff was friendly. it was close to the Orpheum where we were seeing a show and parking was very accessable.
Nancy
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Nancy,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We are glad you enjoyed our Garden Grille and Bar. We apologize for the trouble you had with finding us originally - we are actively working both with Google regarding our GPS positioning and with the City of Minneapolis to get additional signage. It was a pleasure to have served you, and we hope to be able to see you again on a future stay.Sincerely,
Clean, friendly staff and convieniently located in the city to get back on the highway.
Thomas
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Thomas,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our location and cleanliness. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Heidi,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed our hotel overall, particularly the location. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,
6/10 Okay
Shilo
28 Apr 2024
Liked: Cleanliness, staff & service
Property was nice and clean but out rooms fridge was broken and window coverings couldn’t pull down, our room was next door to room service room and ice machine so it was a night of noise and inconvenience
Shilo
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Shilo,Thank you for taking the time to leave us a review - your feedback is important to us! We are sorry to hear that you were not more satisfied overall with your recent stay due to the concerns you mentioned regarding your guest room. We appreciate you bringing these matters to our attention so that we may address them. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,
Response from Ellen F - Front Office Manager on 28 Apr 2024
Dear Dr. Mark,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent experience. Thank you for taking the time to mention our staff. If there is any additional feedback that you have for me that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
The stay was nice! Loved the fire out in the front
Rashyia
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 5 May 2024
Dear Rashyia,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied overall with your recent experience at our hotel. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,
4/10 Poor
desiree
24 Apr 2024
desiree
Stayed 2 nights in Apr 2024
Response from Ellen F - Front Office Manager on 25 Apr 2024
Dear Desiree,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
10/10 Excellent
Christian
8 Apr 2024
Christian
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Christian,Thank you for taking the time to leave us a review! We are delighted to hear that you were extremely satisfied with your recent experience at our property. It was a pleasure to have served you. Your business is very important to us, and we hope to be able to see you again on a future stay.Sincerely,
2/10 Terrible
Kristopher
Travelled with partner
7 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a 1 king bed and was given a 2 queen bed room and then they charged me for breakfast and 50 dollars for parking and I paid way more than I should’ve for not even getting what I booked
Kristopher
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 8 Apr 2024
Dear Kristopher,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned, including the cost of our amenities. We apologize for the change in room type you experienced. It was a pleasure to have served you - your business is important to us.Sincerely,
4/10 Poor
Tanner
7 Apr 2024
Disliked: Property conditions & facilities
Tanner
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 11 Apr 2024
Dear Tanner,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
4/10 Poor
Jennifer
Travelled with partner
7 Apr 2024
Extremely crowded and very difficult to get to
Jennifer
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 8 Apr 2024
Dear Jennifer,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned. We apologize for any congestion as it sounds like you arrived during a busy time. It was a pleasure to have served you - we greatly appreciate your recent business.Sincerely,
6/10 Okay
Sahil
5 Apr 2024
Sahil
Stayed 2 nights in Mar 2024
Response from Ellen F - Front Office Manager on 25 Apr 2024
Dear Sahil,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
Response from Ellen F - Front Office Manager on 6 Apr 2024
Dear David,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us and enjoyed our location. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
The only issue was that the breakfast there was so expensive for what it was offering.
Emily
Stayed 3 nights in Mar 2024
Response from Ellen F - Front Office Manager on 3 Apr 2024
Dear Emily,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay at our hotel. We are sorry to hear that you were not satisfied with the cost of our breakfast options. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,
8/10 Good
lynn
1 Apr 2024
lynn
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 24 Apr 2024
Dear Lynn,Thank you for taking the time to leave us a review! We are glad to hear that you were very satisfied with your recent experience at our property. Your business is important to us. It was a pleasure to have served you, and we hope that you will stay with us again in the future.Sincerely,
Everything was fine. No one replenished the coffee in the room the second day .
Nancie
Stayed 2 nights in Mar 2024
Response from Ellen F - Front Office Manager on 3 Apr 2024
Dear Nancie,Thank you for taking the time to leave us a review. We are glad to hear that you were overall mostly satisfied with your recent stay at our hotel. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future visit.Sincerely,
Very clean property and easy check in and check out
Robert
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 27 Mar 2024
Dear Robert,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,
Response from Ellen F - Front Office Manager on 15 Mar 2024
Dear Apramapar,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our property. If there is anything in particular you would like to share that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
6/10 Okay
Emerson
9 Mar 2024
Liked: Staff & service, amenities
I booked king bed but instead i got double queen beds. I am only one person…..
Emerson
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 9 Mar 2024
Dear Emerson,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your recent stay due to issues with your room type. It was a pleasure to have served you - we appreciate your recent business.Sincerely,
I checked out early turned in keys at 8 o'clock on the 26th no communication probably got charged for it either way
Justin
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 29 Feb 2024
Dear Justin,Thank you for taking the time to provide us with feedback. We are sorry to hear that you were not satisfied with your stay due to some billing confusion. Your reservation was fully pre-paid at the time of booking. If there is any way we can be of further assistance, please do not hesitate to reach out to me directly.Sincerely,
Not horrible, wouldn’t book again. Pool area was small, bar and dining area small & not really what I was looking for. Parking at this location is not worth the valet price. They just don’t have enough space based on size of property. Not a bad experience, just not somewhere I’d book again.
Damonyka
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 28 Feb 2024
Dear Damonyka,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are sorry to hear that you were not more satisfied with your experience overall based on our amenities and that it will negatively impact your decision to stay with us in the future.Sincerely,
Parking is $35 per night plus tax and breakfast is $20 per person! Not correct on Expedia’s site! Very close to Minneapolis convention center! Tip to save money, park with city meters on street in front of hotel or by the dog park across street! We paid $13 for entire weekend! Even moved car and found different parking spot no problem!
jamie
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 28 Feb 2024
Dear Jamie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that the price of our amenities came as a shock to you - we will double check to ensure our information is up to date. We are glad to hear that you were overall quite satisfied with your experience at our hotel. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,
4/10 Poor
Tony
25 Feb 2024
Tony
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Tony,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,
Great location just a 15 min walk from US Bank Stadium. Friendly staff, clean rooms and for the location surprisingly quiet.
Joseph
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Joseph,Thank you for taking the time to leave us a review - your feedback is important to us. We are delighted to hear that you were extremely satisfied overall with your recent stay. Thank you for your kind words about our team members. It was a pleasure to have served you. We hope to be able to see you again in the future should you attend another event at US Bank Stadium.Sincerely,
10/10 Excellent
Dillan
18 Feb 2024
Dillan
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Dillan,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
10/10 Excellent
Kaitlin
Travelled with family, Travelled with family and small children
Honestly a very clean facility. The pool was very clean as well the rooms. Staff was all around nice and friendly, breakfast was reasonable and good! The valet did fill up, but the front desk was helpful in giving me options for parking nearby.
Kaitlin
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Kaitlin,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were extremely satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future stay.Sincerely,
6/10 Okay
Corinne
18 Feb 2024
Corinne
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Corinne,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Anonymous,Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed with your stay. If there is anything else you would like to let us know about regarding your experience, please do not hesitate to reach out to me directly.Sincerely,
6/10 Okay
Troy
Travelled with family
17 Feb 2024
Nice hotel for the cost. No self parking and valet is expensive. Furniture in the room needs wiped down, lots of finger prints.
Troy
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 18 Feb 2024
Dear Troy,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel in general. We are sorry to hear that you were not pleased with our valet parking option. Thank you for the feedback regarding the furniture in the room - we will address this matter with our Housekeeping team. It was a pleasure to have served you. We appreciate your business and hope to see you again in the future.Sincerely,
4/10 Poor
Verified traveller
Travelled with family
17 Feb 2024
Disliked: Staff & service
Absolutely ridiculous! Outraged!
There was no parking left, had to park in a car ramp blocks down to only pay more money to stay at a hotel. I could have stayed other places and will take my business elsewhere next time would not recommend two young ladies should not have to walk the cold streets of Minneapolis to park their car. I’ll find a hotel with parking included next time!
Verified traveller
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 18 Feb 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not satisfied due to our valet having reached full capacity. We apologize for this inconvenience and the impact that it had overall.Sincerely,
There was very helpful staff at the front desk. They helped us navigate to the interstate from the hotel. They went above and beyond to get us there safely.
Brenda
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 17 Feb 2024
Dear Brenda,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel. Thank you for your kind words about our staff. We are happy to have helped you with the navigation. It was a pleasure to have served you, and we hope to be able to see you again on a future visit.Sincerely,
Response from Ellen F - Front Office Manager on 14 Feb 2024
Dear Teaunne,Thank you for taking the time to leave us a review. We are glad to hear that you were extremely satisfied with your recent stay at our hotel. It was a pleasure to have served you. We appreciate your business and hope to be able to see you again soon.Sincerely,
4/10 Poor
Alissa
Travelled with family
11 Feb 2024
I believe there should be a free breakfast included with the cost of the room. That’s a standard in most every hotel. At a bare minimum there should be hot coffee on the lobby- that’s just good hospitality.
Alissa
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 14 Feb 2024
Dear Alissa,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay due to the cost of our breakfast service. We do have coffee available for guests while breakfast is running. We apologize for the lack of coffee available at other times. It was a pleasure to have served you.Sincerely,
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Douglas,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed our property and were extremely satisfied with your recent stay. It was a pleasure to have served you. We hope to be able to see you again should your travels bring you back to downtown Minneapolis.Sincerely,
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Kayla,Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with your recent stay. If you have any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. We are always looking for ways we can improve the experience for all of our guests.Sincerely,
6/10 Okay
Verified traveller
4 Feb 2024
Disliked: Property conditions & facilities
Won't be staying again
The nightstand light was not working and found out it wasn't even plugged in, the bed squeeked when you would get on it, and the tv would constantly flicker on and off while watching it.
Verified traveller
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not more satisfied overall due to the reasons you mentioned. We regret that these factors will negatively impact your decision to stay with us in the future.Sincerely,
It was convenient and easily accessible to transport. What i didn't like about them was that breakfast wasn't added fee, i had to pay separately for it.
Samuel
Stayed 1 night in Jan 2024
Response from Ellen F - Front Office Manager on 1 Feb 2024
Dear Samuel,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent stay at our property. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,
10/10 Excellent
John
29 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear John,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
Good customer service. Very friendly. Close to convention center.
Tony
Stayed 2 nights in Jan 2024
Response from Ellen F - Front Office Manager on 31 Jan 2024
Dear Tony,Thank you for taking the time to leave us a review. We are delighted to hear that you had a lovely stay and received excellent service from our team. It was a pleasure to have served you, and we hope that you will be back to see us again in the future.Sincerely,
2/10 Terrible
Brandi
Business traveller
25 Jan 2024
Extremely hard to hotel entrance, only had valet parking which was expensive and but seems like my truck is still in the handicap spot that I parked at for check-in. Specifically rented room whirlpool tub but drain does not seal so is pretty damn worthless. In general everything has been a struggle and not happy. Will never stay here again.
Brandi
Response from Ellen F - Front Office Manager on 27 Jan 2024
Dear Brandi,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay for the reasons you mentioned.We regret that it will negatively impact your decision to stay with us in the future.Sincerely,
4/10 Poor
John
Travelled with family
22 Jan 2024
Disliked: Cleanliness
Bedding was dirty. I needed to change the bedding down to the mattress pad. I would like a refund.
John
Stayed 2 nights in Jan 2024
Response from Ellen F - Front Office Manager on 24 Jan 2024
Dear John,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are sorry to hear that you were not satisfied with your recent experience with us due to a cleanliness concern. We take matters such as that very seriously. Please reach out to me directly at a convenient time so that I can further assist you. It was a pleasure to have served you - we greatly appreciate your business.Sincerely,