I called ahead of time to inform the hotel that the person would only have their ID on them. They didn’t have a credit card on them. I informed them they could use my card on file with the booking for any incidentals. They said it would be ok. I cannot comment the current status of the property or the area simply because I was just trying g to provide a safe place for the night for the person checking in for one night. I understand the hotel has a policy. But when I’m informed that the individual checking in would be able to check in with just their ID I was under the impression that things would be ok. The hotel night manager explained that all their employees are aware of the check in policies and that a card would be necessary. The employee I spoke with obviously was not aware and needs further training or should be relieved of his position. So this is the reason for making this review. Don’t inform the person who booked the reservation for someone else who was only seeking refuge for the night and would be gone the following morning.
David
於 2024 年 5 月住了 1 晚
8/10 不錯
Jesus
2024年4月25日
讚好:整潔度
Jesus
於 2024 年 4 月住了 4 晚
10/10 優異
LEAH
伴侶同遊
2024年4月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and very pleasant staff! Would definitely stay here again.
LEAH
於 2024 年 4 月住了 2 晚
10/10 優異
Christine (Saint Stephen)
多人同遊
2024年4月22日
讚好:整潔度、職員與服務和住宿狀況
Beautiful location, close to Excel and other local establishments. Staff very friendly!
Christine
於 2024 年 4 月住了 1 晚
4/10 欠佳
Kyle
家人同遊
2024年4月21日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I have always had good luck with this chain in other places, but this place is nothing like them. The parking facility was full of trash, urine in the elevators and stairways, and although signs pointed to the hotel those entrances were locked. The lobby was more normal but the elevator was the smallest I have ever seen at a hotel . They said they were in the process of enhancing them , but there was a long wait to get on them to go up and they stopped at every floor on the way down. Lots of guests complaining. The room itself was dingy and we were not able to get the temperature in the room down even if we set the temp to 60. It was a hot box. The view of the river was great but the rest was just way off from expectations. The staff did the best they could to keep things going but were overwhelmed by the situation. A lot of work to do before I would choose this hotel again.
Kyle
於 2024 年 4 月住了 1 晚
10/10 優異
David
伴侶同遊
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was good
David
於 2024 年 4 月住了 1 晚
10/10 優異
Mindi
2024年4月8日
Mindi
於 2024 年 3 月住了 4 晚
8/10 不錯
Dawn (Akeley)
2024年4月7日
讚好:整潔度、職員與服務和住宿狀況
Great location!
Dawn
於 2024 年 4 月住了 1 晚
10/10 優異
Joseph
家人同遊, 商務旅客
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff, great service and all around good experience!