The staff are friendly and helpful. Rooms are clean except for poor water pressure and not having hot water in the shower marred our stay esp after a long day out looking forward to a nice warm shower instead, we have a trickling shower and cold water. Requested maintenance to rectified it the next day - it was not fixed when we came back and a helpful technician came and managed to fixed the water pressure and the temperature of the water.
GRACE
於 2023 年 10 月住了 1 晚
8/10 不錯
Sui Chee
2023年3月19日
Sui Chee
於 2023 年 3 月住了 1 晚
10/10 優異
Dickson Tai Wah
2023年3月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dickson Tai Wah
於 2023 年 3 月住了 1 晚
4/10 欠佳
SIM KEE
商務旅客
2023年2月23日
不滿:整潔度和職員與服務
I am a regular guest of Grand Palace for several years. My last stay (21-22 Feb 2023) in Room 208 was my worst experience.
*i tried to check in at 10am. The receptionist insisted on charging RM30. I have never been asked to pay for early check in. I checked in early in my previous stay (8-10 Feb 2023) without incurring additional charge.
* check in was slow. They could not find my booking.
*Toilet was dirty. Dead cockroach in bath tub.
*had to take stopper out of sink and bath tub because water could not flow out
*room door could not lock properly
SIM KEE
於 2023 年 2 月住了 1 晚
10/10 優異
SIM KEE
商務旅客
2023年2月10日
讚好:職員與服務和設施服務
Staff service was good. Hotel food good Except for breakfast. Should improve quality.
SIM KEE
於 2023 年 2 月住了 2 晚
10/10 優異
Sargon
家人同遊
2023年2月6日
讚好:整潔度、職員與服務和住宿狀況
Nice and clean property and courteous staff members