“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most……
“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most……
“This is my second visit to Kagura White Horse Inn.
I am very satisfied with this hostel:
1. Clean rooms with hot and stable water and heater
2. Great and quiet location - 5 mins walk to Kagura Ski Resort and bus station, 10 mins walk to onsen
3. Stable WiFi
4. Fantastic western buffet breakfast which is crucial for a long ski day
5. Friendly and helpful staff who know English. They replied to our Expedia messages instantly. They also help moving luggage’s and food in fridge for changing to……
“This is my second visit to Kagura White Horse Inn.
I am very satisfied with this hostel:
1. Clean rooms with hot and stable water and heater
2. Great and quiet location - 5 mins walk to Kagura Ski Resort and bus station, 10 mins walk to onsen
3. Stable WiFi
4. Fantastic western buffet breakfast which is crucial for a long ski day
5. Friendly and helpful staff who know English. They replied to our Expedia messages instantly. They also help moving luggage’s and food in fridge for changing to……