2/10 很差
James
家人同遊
2026 年 4 月 25 日
不滿：整潔度、職員與服務、設施服務和住宿狀況
We never got to stay here, even though we paid the full rate for 4 nights, about $1350.
The change/cancellation policy is 100% non-negotiable and the property is impossible to contact by phone. The phone number has a recorded messages declining all calls.
The email soliciting this review says “As a small company, we depend on our valued guests to tell others about us.” I don’t buy it. These people just want your money and don’t care bout your experience at all. Here’s what I want to tell others:
Visit Moab and stay somewhere with a negotiable change/cancellation policy. While you’re there, drive by Under Canvas to see if it appeals to you. It’s isolated from amenities, 8 miles out of town, and very close to a busy highway that has heavy truck traffic 24/7. The view of the mesa has layers of power lines, railroads & the highway. If you like what you see, book a tent for your next visit. But be aware, there’s absolutely no chance of changing or cancelling without paying for the full stay and no chance of re-booking with credit for a previous booking.
Full disclosure, I made a mistake booking this property for the wrong dates. My intention in this review is to draw attention to the non-ngeotiable change/cancellation policy so others don’t get stuck paying for a stay they can’t use like I did.
Truth be told, after visiting Moab, the tent sounds cool if you’ve never been there, but a hotel is a lot more convenient and comfortable and even less expensive.
Boo Under Canvas Moab!
James
於 2026 年 4 月住了 4 晚
