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北莫比爾艾斯騰達套房酒店的評價

2 out of 5
北莫比爾艾斯騰達套房酒店
33 I-65 Service Road, Mobile, AL

評價

3.6
10 分評分，優異；225 則評價中有 15 則" "
8 分評分，不錯；225 則評價中有 15 則" "
6 分評分，一般；225 則評價中有 27 則" "
4 分評分，欠佳；225 則評價中有 24 則" "
2 分評分，很差；225 則評價中有 144 則" "

3.8/10 

整潔度

4.8/10 

職員與服務

3.4/10 

設施服務

3.6/10 

住宿狀況

3.4/10 

環保程度

評價

2/10 很差

Robert and Jeanette

不滿：整潔度、職員與服務、設施服務和住宿狀況
They accepted my reservation and when I got to the hotel there were no rooms available, but I was still charged.

2/10 很差

James

多人同遊
This hotel should be removed from the site. It was completely terrible. There were drug deals in the parking lot and the smell of rotten urine made my wife throw up. This is some kind of halfway house not somewhere you want to spend the night. The absolute worst I have seen in my life. The man behind the counter wanted me to look at the room before he would complete the transaction thank goodness. I thought this was very odd at first but now I understand why he did that.
於 2022 年 8 月住了 1 晚

6/10 一般

Lynn

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The reception personal was nice and friendly. Security was good. At first glance the room looked good, but seen roach in the room and tv didn't work right. There is a refrigerator but no coffee pot. Floor was sticky and seemed to be wet. Bathroom had no door on it. Bed was sagging in the middle. AC did work fine though. Price for room is low. Won't be going back though, will look for another place next time. I'm going to rate it a 2 star only because the personal and security was great.
於 2022 年 8 月住了 1 晚
Extend a Suites Management 於 2022年8月31日的回應
Thank you for your feedback. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

6/10 一般

Thomas

於 2022 年 8 月住了 7 晚
Extend a Suites Management 於 2022年8月18日的回應
Thank you for choosing Extend a Suites for your lodging needs. We enjoyed having you as our guest and look forward to hosting you again the next time you are in the Mobile area.

2/10 很差

Harpreet

不滿：職員與服務、設施服務和住宿狀況
Not a safe place to stay
於 2022 年 8 月住了 7 晚
Extend a Suites Management 於 2022年8月17日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We assure all of our guests the property is a safe property. We offer security on property to keep our guests safe. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

4/10 欠佳

William

不滿：整潔度、職員與服務、設施服務和住宿狀況
I did not like the complimentary roaches. They were generously portioned out. Apparently the hotel had a surplus of them because when I mentioned it to the front desk clerk told me matter of fac”All the rooms got roaches.” So as to make sure to know I had not specifically been singled out for this amenity.
於 2022 年 8 月住了 1 晚
Extend a Suites Management 於 2022年8月17日的回應
Thank you for taking the time to leave a detailed review of your recent experience with us. We will investigate the inconsistencies you experienced and have them corrected promptly. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

4/10 欠佳

Michael

商務旅客
於 2022 年 8 月住了 1 晚
Extend a Suites Management 於 2022年8月17日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
UNSAFE
於 2022 年 8 月住了 1 晚
Extend a Suites Management 於 2022年8月17日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We assure all of our guests the property is a safe property. We offer armed security on property to keep our guests safe. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

Lavine

於 2022 年 7 月住了 1 晚

2/10 很差

Isaic

不滿：職員與服務、設施服務和住宿狀況
The worst staff and dirtiest room ive ever stayed at
於 2022 年 7 月住了 5 晚
Extend-a-Suites Management 於 2022年7月15日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 很差

Cedric

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Roaches dirty towels no light in batroom
於 2022 年 7 月住了 1 晚
Extend-a-Suites Management 於 2022年7月14日的回應
We sincerely apologize for any inconveniences you encountered during your stay. At Extend-A-Suites Mobile North we like to ensure our guests have a clean comfortable stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

Rafael

不滿：整潔度、職員與服務、設施服務和住宿狀況
Nothing. Do not stay here. Very Dangerous
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年7月5日的回應
Hello, Thank you for reaching out. Our records indicate you did not stay at our property. We strive for the mark of excellence and are disappointed we missed the mark during your travels. We hope to have another chance to host you the next time you are in the Mobile area.

2/10 很差

Melonie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Did NOT like your SERVICE!
When I arrived at the hotel, the young said we have no reservation for you. Well how’s that possible Because I’m sitting here holding the reservation in my hand. She then repeated that they didn’t have any reservation. Now if hotels.com can send me this to review your hotel are you still gonna say I never had a reservation?! She then said I can give you a room but it has no tv. It’ll be $50 plus tax. I just kindly walked away. So I didn’t have my room I reserved. My child and I ended sleeping at a rest stop at 4am.
於 2022 年 7 月住了 1 晚
Extend-a-Suites Management 於 2022年7月5日的回應
Hello, Thank you for reaching out. We are looking into what the confusion was and sending our deepest apologies for any inconvenience you incurred. We strive for the mark of excellence and are disappointed we missed the mark with your potential stay.

4/10 欠佳

Shanise

商務旅客
讚好：職員與服務
When i showed up to the property the cashier stated they werent accepting any 3 party website reservations as per his manager. I Had to find another hotel. Another customer was in the lobby having the same issue
於 2022 年 6 月住了 2 晚
Extend-a-Suites Management 於 2022年6月29日的回應
Thank you for taking the time to leave a detailed review of where we came up short. We strive to provide excellent service and amazing rooms to each of our guests. We apologize for any inconvenience you may have encountered at check in. We will look into it and see where we came up short. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

Dewayne

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年6月28日的回應
Hello, Thank you for leaving a review. There seems to be a minor discrepancy with the photos. We do not have carpet in our rooms. We have laminate flooring in our rooms. We are sorry you experienced this however, it was not at our property. We wish you luck in your future travels.

2/10 很差

Henry

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It's not clean and smells bad
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年6月28日的回應
Hello, Thank you for leaving a review. We apologize you had any negative impact during your recent travels however, Our records show you did not stay at our property. We wish you the best in your future travels.

6/10 一般

jessica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年6月29日的回應
Thank you for choosing Extend a Suites for your lodging needs. We enjoyed having you as our guest and look forward to hosting you again the next time you are in the Mobile area.

2/10 很差

Chester (Philadelphia)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Did not stay. Room dirty and smelled terrible. Area seemed so unsafe I didn’t want to park my car overnight!
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年6月28日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

6/10 一般

Jessica

不滿：整潔度和職員與服務
Nothing
於 2022 年 4 月住了 1 晚
Extend-a-Suites Management 於 2022年6月28日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed with us. You will be delighted to learn we did not charge you for your cancellation that you requested upon check-in. We wish you the best in your future travels

2/10 很差

Jim

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The place is a dump
於 2022 年 6 月住了 1 晚
Extend-a-Suites Management 於 2022年6月28日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed with us. You will be delighted to learn you were not charged for your cancellation. We wish you the best in your future travels.

10/10 優異

Walter

讚好：職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 1 晚

8/10 不錯

Walter

於 2022 年 6 月住了 1 晚

2/10 很差

Windy

於 2022 年 6 月住了 1 晚

2/10 很差

Sheila

家人同遊
不滿：職員與服務、設施服務和住宿狀況
This property was filthy and unprofessional they did not have extra towels the room was infested with roaches the receptionist had the office full of kids the bathroom was filty
於 2022 年 5 月住了 2 晚
Extend-a-Suites Management 於 2022年6月10日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Byron

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Roach Motel
The hotel was awful dirty, roach infested, and molded. The furniture is old, carpet dirty and needs to be condemned. Will never go back there again.
於 2022 年 5 月住了 2 晚
Extend-a-Suites Management 於 2022年6月10日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Demestris

於 2022 年 4 月住了 1 晚

2/10 很差

Jessica

於 2022 年 3 月住了 1 晚
Extend-a-Suites Management 於 2022年4月2日的回應
Thank you for your review. We are improving out property daily and look forward to having another chance to host you in the future.

2/10 很差

Christopher

於 2022 年 2 月住了 1 晚
Extend-a-Suites Management 於 2022年2月26日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Derrick

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never again
Horrible
於 2022 年 2 月住了 2 晚
Extend-a-Suites Management 於 2022年2月26日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Charles

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
A dive for the underclass.
The Walls were filthy stains, pealing paint, the towels were filthy. Very disappointed. There was a fight out side police were involved Did not feel safe.
於 2021 年 12 月住了 1 晚
Extend-a-Suites Management 於 2021年12月28日的回應
Greetings Valued Guest, Thank you for taking the time to leave a detailed review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We assure all of our guests the property is a safe property. We provide armed security on property to keep our guests safe. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

10/10 優異

Michael (Prosper)

於 2020 年 12 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Extend-a-Suites Management 於 2021年12月3日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of you recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

taylor

不滿：整潔度、職員與服務、設施服務和住宿狀況
Absolutely terrible
於 2021 年 11 月住了 1 晚
Extend-a-Suites Management 於 2021年11月17日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Angela

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
No TV No microwave No working Refrigerator No Lights No Wi-Fi No Safety hse keepers n Manger or ppl n charge me just open ur room door smh so sad price cheap but No wonder lol smh No Ac o my a straight rip off yal
於 2021 年 10 月住了 1 晚
Extend-a-Suites Management 於 2021年10月18日的回應
Hello Angela, Thank you for taking the time to leave a detailed review of your recent stay with us. After reading your review we had maintenance check the room you stayed in regarding your complaints. To our surprise, and assuming your surprise as well, the refrigerator, AC, TV and microwave are all in working order. Ac is blowing cold air as it is a brand new unit, TV works, microwave heated the cup of water we placed in it to test it to almost boiling, and lights are all working. We do have bi-weekly room checks to make sure there are no maintenance issues that may not have been noticed and unfortunately, you were checked in during this time. We knocked prior to entering and I announced who I was and my reason for being there prior to entering the room after you opened the door. I would also like to remind you that you signed a registration card stating management could enter your room for any reason, at any time. We strive for the mark of excellence and are disappointed you did not bring up any of the concerns stated to our attention during your stay as we could have corrected any and all issues prior to your departure. We wish you the best of luck in your future travels.

2/10 很差

TaShira

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The picture is very misleading. It makes it look like a comfortable stay when it indeed was not. The shower was disgusting. The towels were stained. Everything honestly looked raggedy. We paid for our stay, but we didn’t stay in there for no more than a couple of hours. We slept somewhere else.
於 2021 年 6 月住了 1 晚
Extend-a-Suites Management 於 2021年10月18日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 很差

Yessenia

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚
Extend-a-Suites Management 於 2021年10月18日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

4/10 欠佳

Duyen

讚好：職員與服務
不滿：整潔度和客房舒適度
This was not it… so do not recommend…. Very dirty…. Did not feel safe…
於 2021 年 10 月住了 1 晚
Extend-a-Suites Management 於 2021年10月14日的回應
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 很差

Louis

於 2021 年 9 月住了 1 晚

2/10 很差

Renual

於 2021 年 9 月住了 5 晚

2/10 很差

joy

不滿：整潔度、職員與服務、設施服務和住宿狀況
This photo is nothing like the property. The property itself was so run down and filthy it should have been condemned by the board of health. I actually came home with an respitory infection and am convinced it is from this property. I am appalled that expedia would not vet all the properties represent. I trusted expedia to be truthful in the past but I will not be using your site again.
於 2021 年 8 月住了 3 晚
Extend-a-Suites Management 於 2021年9月19日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance to host you in the future to see the changes we have made.

2/10 很差

Errol

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Money lost!
There were several people standing outside, drug use and possibly prostitution. I didn’t even stay the night. I drove and slept at a rest stop because that area was unsafe. I ended up losing the money that I spent for the room because the area and the hotel was very unsafe.
於 2021 年 8 月住了 1 晚
Extend-a-Suites Management 於 2021年9月1日的回應
Greetings Valued Guest, Thank you for taking the time to leave a detailed review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We assure all of our guests the property is a safe property. We offer security on property to keep our guests safe. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

6/10 一般

Catrice

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Extend-a-Suites Management 於 2021年8月17日的回應
Thank you for leaving a great review of your recent stay with us. We are delighted you enjoyed your stay. We look forward to hosting you again soon!

2/10 很差

Juan

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Extend-a-Suites Management 於 2021年9月19日的回應
Thank you for your feedback. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Manger is Disrespectful
Pls don’t waste your time. Yes it might be Cheap however your dignity is better. Go across the street to the other hotels.
於 2021 年 8 月住了 1 晚
Extend-a-Suites Management 於 2021年8月24日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence with every guest and we are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

Diana

讚好：職員與服務
不滿：整潔度和住宿狀況
The Clerk advised us to look before we paid and the room was so bad we left and went elsewhere.
於 2021 年 7 月住了 1 晚
Extend-a-Suites Management 於 2021年8月3日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review. We strive for the mark of excellence and are disappointed we missed the mark. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

真實旅客

親子同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I did NOT STAY at this hotel. I checked in online and checked out out upon arriving. This prooerty shouldn't be allowed to remain open! It was the absolute worst hotel I've ever seen. The property was unkept, trash and overgrown landscaping was the 1st red flag. The staff was extremely rude and very unprofessional. They offered me a room with a broken window and the explanation was "its a double pane windowand we've taped it up for you."
於 2021 年 7 月住了 2 晚
Extend-a-Suites Management 於 2021年7月31日的回應
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. Thank you for bringing these issues to our attention, We will have them corrected. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

Jennifer

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It was absolutely disgusting. There was a group
於 2021 年 7 月住了 2 晚
Extend-a-Suites Management 於 2021年9月19日的回應
Thank you for your feedback. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

2/10 很差

David

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Extend-a-Suites Management 於 2021年7月31日的回應
Thank you for your feedback. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quick easy check in
於 2021 年 7 月住了 1 晚
Extend-a-Suites Management 於 2021年7月27日的回應
Hello Valued Guest, Thank you for leaving a wonderful review. We look forward to hosting you again soon!

2/10 很差

真實旅客

寵物同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Nothing I dislike the hotel because it was some many men out with there BBQ grill loud music the property is not look clean on the outside I did not stay there because I didn't feel like I would have been safe up there on the second floor around the corner so I will not be going back there to try to get a room they need the hotel to be cleaned up by professional
於 2021 年 7 月住了 1 晚
Extend-a-Suites Management 於 2021年7月21日的回應
Greetings Valued Guest, Thank you for taking the time it leave a detailed review of your recent stay with us. We appreciate your feedback. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.