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海王星棕櫚海灘溫泉度假 & 水療中心全包酒店的評價

4.5 out of 5
海王星棕櫚海灘溫泉度假 & 水療中心全包酒店
Diani Beach, Galu Kinondo, Diani Beach

評價

8.2

很好

10 分評分，優異；30 則評價中有 12 則" "
8 分評分，不錯；30 則評價中有 12 則" "
6 分評分，一般；30 則評價中有 4 則" "
4 分評分，欠佳；30 則評價中有 0 則" "
2 分評分，很差；30 則評價中有 2 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

10/10 

設施服務

8.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Joshua

家人同遊
讚好：整潔度、職員與服務和設施服務
Excellent!
於 2023 年 8 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚

10/10 優異

Hasina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 3 晚

8/10 不錯

Grégoire

讚好：整潔度、職員與服務和住宿狀況
Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
於 2021 年 1 月住了 6 晚

2/10 很差

NELSON

不滿：職員與服務、住宿狀況和客房舒適度
Péssimo Atendimento
Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
於 2020 年 10 月住了 3 晚

8/10 不錯

Fiona

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great beach resort complex
We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
於 2019 年 6 月住了 7 晚

10/10 優異

Svetlana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 6 晚

10/10 優異

Carlos (España)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
於 2018 年 5 月住了 6 晚

6/10 一般

真實旅客

讚好：職員與服務
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
於 2018 年 4 月住了 4 晚

8/10 不錯

manuela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
tutto ok
tutto ok.
於 2017 年 12 月住了 4 晚

10/10 優異

Niels Erik

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pas på aber der stjæler smiler
於 2017 年 8 月住了 9 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Neptune review
It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
於 2017 年 6 月住了 1 晚

8/10 不錯

Caroline (Dallas Texas)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful quiet hotel on gorgeous Diani Beach
Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.

6/10 一般

Gunnel

讚好：客房舒適度
Lever inte upp till lyxprisnivån!
Mycket dyrt, inte prisvärt!

6/10 一般

Adèle (Paris)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bon hôtel
L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.

8/10 不錯

ML (perigueux)

讚好：整潔度和職員與服務
不滿：客房舒適度
Hotel tres sympathique et personnel parfait.
Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Komfortables Hotel mit teilweisem Sanierungsbedarf
Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.

8/10 不錯

Helge Vatnedalen (South coast Mombasa)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very friendly staff
A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money

10/10 優異

Tyler (Canada)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend

10/10 優異

Chad (Raleigh, NC)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel Would Stay Again
We had a great stay at this resort. Food was great and the bartenders were extremely friendly.

8/10 不錯

Rob (Johannesburg)

讚好：整潔度、職員與服務和住宿狀況
Lovely spot; great staff
Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice All-Inclusive
We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!

2/10 很差

Reda (Birmingham, UK)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!

8/10 不錯

Denis (Novosibirsk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Чудесный отдых
Отдыхал с семьей с 06.01.2014 по 14.01.2014. Отличный отдых, отличный отель. Минус один- слишком навязчивые, на берегу океана, местные жители.

10/10 優異

gilberto (Brasil, santo andré-sp)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
O hotel é excelente, equipe agradavel.

8/10 不錯

Rockens JL (Belgium)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel agréable au bord de mer
hotel très calme et personnel très accueillant. WIFI à disposition partout dans l'hôtel et en plus il est gratuit. Une chose très amusante, les petits singes vous rendent visite sur votre terrasse, alors attention de ne pas laisser de nourriture ou autre sur la table :-)

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況

6/10 一般

Roger (Northern Ireland)

讚好：整潔度、職員與服務和住宿狀況
Great location, below avg food :-(
Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.