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“staff are friendly, very nice environment, walking distance to the near by beach, good swimming pools. India and beach side restaurants' food are delicious ”

“Very convenient airport hotel, perfect stay. The meals were delicious, and the rooms were beautiful and comfortable.”

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“Staff was very professional and helpful.”

“这家蒙巴萨临海的酒店是朋友推荐我们来的，确实不错，服务很热情友好，离海边超级近，整个度假村很大很方便，各项设施很全面，潜店就在海边，浮潜体验很好，船上服务人员很不错，我的手机丢在餐厅幸好有工作人员帮我保存，总之是个不错的地方。”

“This is the best hotel in all of Kenya. And that’s not an understatement and yes, I’ve been to hotels all over Kenya for the last 11 years. Maybe there is a hotel that is drastically nicer and more luxurious up in the Masai Mara like the other JW Marriott in that location that’s $5000 a night or the Ritz Carlton in that area for $5000 a night but for 150-600 USD a night in Nairobi there is nothing better. The quality of the food the furnishings, pool, and all of its many other features is……

“I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its……

“The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels.”

“I waited one day for the rooftop bar and no one never assisted me. So, I left.”

“Very good !”