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Fairmont The Norfolk

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Luxury
5.0 star property
9.2

Wonderful

Tranquil escape in vibrant Nairobi

Surrounded by beautiful gardens, this serene city centre Nairobi hotel offers a tranquil escape amidst the city's vibrant energy. Delight in the charming bar, excellent breakfast, and an inviting pool for a truly luxurious stay.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is HK$1,349
HK$1,727 total
includes taxes & fees
13 Jun - 14 Jun

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About this property

Fairmont The Norfolk

  • Luxury family-friendly hotel near University of Nairobi
  • Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a body scrub, a sports massage or aromatherapy at Pembo, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • Additional perks include:
    • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
    • Free self-parking and valet parking
    • Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge)
    • Meeting rooms, a 24-hour front desk and a gift shop
    • Guest reviews speak highly of the first-rate property condition
  • Room features
  • All 170 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Highchairs, childcare services and free infant beds
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and designer toiletries
    • Flat-screen TVs with satellite channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Exterior
Villa Rosa Kempinski
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 591 reviews
The price is HK$1,614
HK$2,017 total
includes taxes & fees
5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KES 30 for adults and from KES 15 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on 13 Jun 2026 start from HK$1,349, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont The Norfolk?

Self-parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont The Norfolk?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 150 out of 214 reviews
Rating 8 - Good. 40 out of 214 reviews
Rating 6 - Okay. 15 out of 214 reviews
Rating 4 - Poor. 5 out of 214 reviews
Rating 2 - Terrible. 4 out of 214 reviews

Reviews

Verified

10/10 Excellent

Tobias

Liked: Cleanliness, amenities, property conditions & facilities
Amazing continental hotel with rich history
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness
So good I didn’t want to leave the hotel to tour.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Erdene

Liked: Cleanliness, amenities, property conditions & facilities
Charming hotel with amazing staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly staff, great food
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great! Breakfast is great property is beautiful
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt at home here. The staff was genuinely kind and attentive.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Cato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most wonderful places on the planet.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very good level of service.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and get staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Hadrien

Excellent all round - especially the staff
Stayed 3 nights in Jan 2025