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航海家海灘度假酒店的評價

4 out of 5
航海家海灘度假酒店
Mount Kenya Rd. Nyali Beach, Mombasa

評價

8.6

優異

10 分評分，優異；687 則評價中有 347 則" "
8 分評分，不錯；687 則評價中有 240 則" "
6 分評分，一般；687 則評價中有 66 則" "
4 分評分，欠佳；687 則評價中有 20 則" "
2 分評分，很差；687 則評價中有 14 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
这家蒙巴萨临海的酒店是朋友推荐我们来的，确实不错，服务很热情友好，离海边超级近，整个度假村很大很方便，各项设施很全面，潜店就在海边，浮潜体验很好，船上服务人员很不错，我的手机丢在餐厅幸好有工作人员帮我保存，总之是个不错的地方。
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性价比超高。
Very good experience in this hotel. Good price with the good service.

10/10 優異

Addaryl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great from Aziz at the bar to Captain Charles with the laughs at breakfast property is a little old but it’s beautiful and the wife and I will be returning
於 2024 年 4 月住了 1 晚

6/10 一般

Samuel

10/10 優異

Carolyn

伴侶同遊
Wonderful staff who are so friendly and helpful. Beautiful, well kept gardens and in a position overlooking the Indian Ocean.
於 2024 年 1 月住了 25 晚

8/10 不錯

Eskinder

讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked the hospitality and friendliness of the staff.
於 2023 年 12 月住了 5 晚

10/10 優異

pierrette

於 2023 年 12 月住了 7 晚

10/10 優異

Priska

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 10 晚

2/10 很差

Tian

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Outdated but also neglected. Some of the worst service I have experienced. Wrong room allocation. Rotten meat served at dinner. Rusted fridges in rooms, doors that don’t lock, Aircons that don’t work. Sagging mattresses and old beds. Poor lighting in the room. Forgotten packed breakfasts. Really bad all round. The welcome is great but once you get your room card the nightmare begins. NEVER AGAIN.
於 2023 年 11 月住了 1 晚

8/10 不錯

Michael A

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice property
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice property and a great variety of food. I will stay there every time I’m in Mombasa, Kenya
於 2023 年 11 月住了 5 晚

10/10 優異

ROLAND

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 8 晚

10/10 優異

UNNI

於 2023 年 11 月住了 4 晚

6/10 一般

Salem

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 5 晚

10/10 優異

Sam

於 2023 年 11 月住了 1 晚

10/10 優異

Annette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived early and Voyager went above and beyond to make us feel at home . They were courteous and friendly. It’s simply fantastic
於 2023 年 10 月住了 2 晚

10/10 優異

Alterra

於 2023 年 10 月住了 1 晚

10/10 優異

Karl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The all-inclusive experience at this hotel was worth every penny of it. The grounds were extremely spacious with multiple swimming pools with different bars and relaxation areas. There were food options in various locations including an Italian restaurant experience poolside. The all-inclusive meal service was truly fantastic with multiple food stations some with local ethnic foods and themes from all over Africa and even the world. They had excellent fresh juices and fresh fruit in the morning for breakfast as well as an egg station and waffles and crepes every morning. I enjoyed having my poached eggs. The room we stayed in was perfect, with a porch just outside and right next to the cliffs above the crashing waves below which lulled us to sleep every night. There was a beach down below which was very picturesque and great for photo opportunities, plus there were a variety of little vendors set up selling many African memorabilia. I loved the little bar that was perched just above the ocean, very relaxing with comfortable seating and very friendly bartenders. We went there almost every night to relax and talk and enjoy a drink. It was fun watching the monkeys play on the grounds next door to this place as well. This spot is also perfect to propose to your future wife... 💗 The service was exceptional, Peter from the front desk was always super friendly and helpful. The waitress Shilla charmed me with her Shilla Special drink which she custom made for me. All

8/10 不錯

Marc

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 9 晚

10/10 優異

Aida

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place, service is great, you can test the great service and the real taste of Africa. If I go back I will go to this resort
於 2023 年 7 月住了 2 晚
SM 於 2023年7月22日的回應
Dear Aida,Thank you for sailing with us and for this awesome review. We are glad you enjoyed your stay and look forward to hosting you again in the near future.Yours sincerely,Sammy Maende,Management.

10/10 優異

Ahmed

於 2023 年 7 月住了 10 晚
SM 於 2023年7月22日的回應
Dear Ahmed,Thank you for sailing with us. It was a great honor to be of service to you.Yours sincerely,Sammy Maende,Management.

8/10 不錯

Amber

讚好：整潔度、職員與服務和住宿狀況
The first "ocean view" room I was given was down a secluded hallway at the corner of the property. Traveling alone as a woman, I didn't feel completely safe there. The view was mostly of a barbed wire fence, but you technically can see the ocean. People I knew that didn't pay for the upgrade had a better view of the ocean. I asked to move, but it took until the next day before they were able to accommodate. The second room was exactly what I expected on booking. Takeaway: if you're a woman alone, ask for a room on the second level or higher.
於 2023 年 6 月住了 2 晚
SM 於 2023年7月22日的回應
Dear Amber,Thank you for sailing with us and for sharing your review. Your feedback is hereby noted and appreciated. We look forward to hosting you again soon.Yours sincerely,Sammy Maende,Management.

8/10 不錯

LAKESHA

多人同遊
讚好：職員與服務
The staff at property was very friendly and professional. Overall property is beautiful with the nautical theme. Rooms and amenities were, however, somewhat lacking. I got an “upgrade” to a beach front property and the room was in need of renovation especially the bathroom which had worn rusty fixtures. We had 2 rooms and the other room was in similar condition. I was there for 4nights and asked each day at the front desk and the housekeeper in person for 2 hand towels which we never got. Spent the visit with only 2 large towels. The food was just ok. They had different country themes each night but the food looked the same all the days I was there. The beach is non-existent. In fact there are signs posted that says no swimming. The “beach” is either covered in water up to the property line or is a slimy sandbar with seaweed based on the movement of the tide.
於 2023 年 6 月住了 3 晚
SM 於 2023年7月22日的回應
Dear Lakesha,Thank you for sailing with us. Your feedback is hereby noted and truly appreciated. We look forward to hosting you again in the near future.Yours sincerely,Sammy Maende,Management.

8/10 不錯

LAKESHA

SM 於 2023年7月22日的回應
Dear Lakesha,Thank you for sailing with us. We are privileged to have been of service to you.Yours sincerely,Sammy Maende,Management.

10/10 優異

John (Bear)

於 2023 年 6 月住了 2 晚
SM 於 2023年7月22日的回應
Dear John,Thank you for sailing with us. We look forward to being of service to you again.Yours sincerely,Sammy Maende,Management.

8/10 不錯

Marte

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
SM 於 2023年7月22日的回應
Dear Marte,Thank you for sailing with us. It was such an honor to be of service to you.Yours sincerely,Sammy Maende,Management.

10/10 優異

christian

親子同遊
讚好：整潔度、職員與服務和住宿狀況
was good
於 2023 年 5 月住了 4 晚
SM 於 2023年5月30日的回應
Dear Christian,Thank you for sailing with us. It was a great honor to be of service to you and we look forward to hosting you again soon.Yours sincerely,Sammy Maende,Management.

6/10 一般

Kabui

於 2023 年 4 月住了 2 晚
SM 於 2023年5月4日的回應
Dear Kabui,Thank you for sailing with us. We are greatly honored to have been of service to you.Yours sincerely,Sammy maende,Management.

8/10 不錯

Rex

讚好：整潔度
於 2023 年 4 月住了 5 晚
SM 於 2023年5月20日的回應
Dear Guest,Thank you for sailing with us. It was a great pleasure to be of service to you and we look forward to hosting you again.Yours sincerely,Sammy Maende,Management.

10/10 優異

Richard

讚好：職員與服務、設施服務和住宿狀況
Very friendly. Food is very high quality. So many options so will not go hungry. Staff are amazing. Attention to detail superb. I was a repeat guest from 5 months earlier. They remembered my name drink preferences. I was given a complimentary room upgrade and fruit basket. Laundry service efficient and reasonably priced.
於 2023 年 3 月住了 8 晚
SM 於 2023年4月19日的回應
Dear Richard,Thank you for sailing with us and for giving us such an awesome review. We value your loyalty and appreciate your positive comments on Voyager and kind words on our staff. We've shared your review with the team even as we look forward to hosting you again. Always at your service.Yours sincerely,Sammy maende,Management.

10/10 優異

Rene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A little dated other than that the area itself was well-maintained. Everyone was friendly and the food good
於 2023 年 3 月住了 2 晚
SM 於 2023年4月19日的回應
Dear Rene,Thank you for sailing with us and for finding time to share your honest review. We value your feedback and look forward to being of service to you again.Yours sincerely,Sammy Maende,Management.

10/10 優異

Claude S

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 4 晚
SM 於 2023年4月19日的回應
Dear Claude,Thank you for sailing with us. It was such a great pleasure to be of service to you.Yours sincerely,Sammy Maende,Management.

10/10 優異

pierrette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 7 晚
SM 於 2023年4月19日的回應
Dear Pierrette,Thank you for sailing with us. We are greatly honored to have been of service to you.Yours sincerely,Sammy Maende,Management.

10/10 優異

JOSEPH

於 2023 年 3 月住了 5 晚
SM 於 2023年4月19日的回應
Dear Joseph,Thank you for sailing with us. It was a great honor to be of service to you.Yours sincerely,Sammy Maende,Management

10/10 優異

pierrette

於 2023 年 3 月住了 7 晚
SM 於 2023年4月19日的回應
Dear Pierrette,Thank you for sailing with us. It was a pleasure to be of service to you and we look forward to hosting you again in future.Yours incerely,Sammy Maende,Management.

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This resort is really worth it. Stayed for 6 days or so and the staff are all friendly. Yes you have one or two that have there bad days but other than that they are all amazing. I will definetly recommend this resort. The food is amazing, the beaches and the pools are as well.
於 2023 年 2 月住了 6 晚
SM 於 2023年4月19日的回應
Dear Jonathan,Thank you for sailing with us. We are glad you enjoyed your stay and do look forward to being of service to you again. We thank you for recommending us.Yours sincerely,Sammy Maende,Management.

8/10 不錯

Mustansir

於 2023 年 2 月住了 5 晚
SM 於 2023年4月19日的回應
Dear Mustansir,Thank you for sailing with us. It was such a great pleasure to be of service to you.Yours sincerely,Sammy Maende,Management.

8/10 不錯

Mark

於 2023 年 2 月住了 3 晚

10/10 優異

Maurizio

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 3 晚

8/10 不錯

Asheet

家人同遊
讚好：整潔度、職員與服務和設施服務
Good facilities and excellent service. Rooms are dated and in serious need if an upgrade

10/10 優異

Moutie

於 2022 年 11 月住了 2 晚

6/10 一般

Edoardo

讚好：整潔度和客房舒適度
不滿：職員與服務
於 2022 年 10 月住了 3 晚

10/10 優異

David

於 2022 年 10 月住了 2 晚

8/10 不錯

Richard

於 2022 年 10 月住了 1 晚

10/10 優異

KINGSLEY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely fantastic i enjoy my stay immensely.
於 2022 年 9 月住了 6 晚

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
於 2022 年 9 月住了 5 晚

10/10 優異

Loyd

讚好：整潔度、職員與服務、設施服務和住宿狀況
It beats me how they keep such a big campus to meticulously neat.
於 2022 年 9 月住了 3 晚

4/10 欠佳

Juan

商務旅客
不滿：住宿狀況和客房舒適度
Después de 16 horas de viaje, tuve que esperar una hora para la habitación (llegando sobre las 14). Un viaje de negocios sin wifi en la habitación (por más que me decían todos los días que lo arreglarían). Se nota poco mantenimiento en las habitaciones.
於 2022 年 7 月住了 4 晚

10/10 優異

Veronica

於 2022 年 6 月住了 3 晚

6/10 一般

Peter (Sydney)

伴侶同遊
讚好：設施服務
不滿：住宿狀況
The room was very small. The bathroom was horrible. The food was ok at best. There are many lovely bars and places to sit. The pools are lovely. All inclusive includes the cheap options. No room upgrade!
於 2022 年 6 月住了 4 晚