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Melia Sol Y Nieve

4.0 star property
Skiers find the perfect balance at this mountain retreat where they can hit the slopes, enjoy spa treatments, and savor international cuisine with family

Choose dates to view prices

Melia Sol Y Nieve offers live entertainment, concerts, international dishes at RESTAURANTE VELETA, and spa treatments like body scrubs and hydrotherapy. Enjoy ski-in/ski-out access, fitness classes, kids' meals, and babysitting services for adventure and relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available
The current price is HK$2,057
HK$2,263 total
includes taxes & fees
5 Apr - 6 Apr

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Triple Room

Down duvets, memory-foam beds, minibar, in-room safe

Triple Room

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Private bathroom
Bidet
  • 215 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, Mountain View

Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Room, Mountain View

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Memory foam bed
Down duvet
Private bathroom
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Suite (The Level)

Down duvets, memory-foam beds, minibar, in-room safe

Suite (The Level)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Memory foam bed
  • Valley view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room (The Level Communicated)

Down duvets, memory-foam beds, minibar, in-room safe

Room (The Level Communicated)

Highlights

Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Memory foam bed
Down duvet
  • City view
  • 205 sq ft
  • Sleeps 6
  • 2 Single Beds

View all photos for Premium Room (Communicated)

Down duvets, memory-foam beds, minibar, in-room safe

Premium Room (Communicated)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Memory foam bed
Down duvet
Rainfall showerhead
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Single Beds

View all photos for Grand Suite The Level

Down duvets, memory-foam beds, minibar, in-room safe

Grand Suite The Level

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Memory foam bed
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Room (Melia)

Down duvets, memory-foam beds, minibar, in-room safe

Room (Melia)

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Private bathroom
Bidet
  • City view
  • 205 sq ft
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Rainfall showerhead
Bidet
  • 215 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for The Level Suite with Terrace

Down duvets, memory-foam beds, minibar, in-room safe

The Level Suite with Terrace

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for The Level Suite with Terrace (2+1)

Down duvets, memory-foam beds, minibar, in-room safe

The Level Suite with Terrace (2+1)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
  • Mountain view
  • 452 sq ft
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for The Level Deluxe Mountain View

View from room

The Level Deluxe Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Rainfall showerhead
  • Mountain view
  • 215 sq ft
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for The Level Deluxe Mountain View (2+1)

View from room

The Level Deluxe Mountain View (2+1)

Highlights

Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Rainfall showerhead
  • Mountain view
  • 215 sq ft
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level with Whirlpool)

Down duvets, memory-foam beds, minibar, in-room safe

Junior Suite (The Level with Whirlpool)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Rainfall showerhead
Hairdryer
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Down duvets, memory-foam beds, minibar, in-room safe

Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Blackout curtains
Memory foam bed
Down duvet
Bathrobes
  • 215 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Mountain View (2+1)

Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Room, Mountain View (2+1)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Memory foam bed
Down duvet
Hairdryer
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Family Room, Mountain View

Down duvets, memory-foam beds, minibar, in-room safe

Family Room, Mountain View

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Hairdryer
Private bathroom
  • Mountain view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Familiar The Level Vista Montaña

Down duvets, memory-foam beds, minibar, in-room safe

Familiar The Level Vista Montaña

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Hairdryer
Private bathroom
  • Mountain view
  • 237 sq ft
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for The Level Vista Montaña Comunicada

Down duvets, memory-foam beds, minibar, in-room safe

The Level Vista Montaña Comunicada

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
2 bathrooms
Bidet
  • Mountain view
  • 226 sq ft
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for The Level Vista Montaña Comunicada (4+2)

Down duvets, memory-foam beds, minibar, in-room safe

The Level Vista Montaña Comunicada (4+2)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
2 bathrooms
Bidet
  • Mountain view
  • 226 sq ft
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (The Level)

Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Room (The Level)

Highlights

Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Memory foam bed
Down duvet
  • City view
  • 205 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Single Use

Down duvets, memory-foam beds, minibar, in-room safe

Double Room Single Use

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Private bathroom
Bidet
  • City view
  • 205 sq ft
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed

View all photos for Family Room

Down duvets, memory-foam beds, minibar, in-room safe

Family Room

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Memory foam bed
Private bathroom
Bidet
  • 237 sq ft
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed
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About the area

Located in Monachil, Melia Sol Y Nieve is in the mountains and in a national park. Alhambra and Granada Cathedral are notable landmarks, and if an activity is on the agenda, check out Sierra Nevada Ski Resort. Travelling with kids? Consider Mohon del Trigo Observatory, or check out an event or a game at Estadio Nuevo los Carmenes. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and sledging. Visit our Monachil travel guide
Map
Plaza de Pradollano, s/n., Sierra Nevada, Monachil, Granada, 18196

What's nearby

  • Ski slopes in sierra nevada
    Sierra Nevada Ski Resort
    2 min walk - 0.2 km
  • Alhambra which includes heritage architecture, landscape views and chateau or palace
    Alhambra
    30 min drive - 34.3 km
  • Plaza de Andalucía
    3 min walk - 0.3 km
  • Sierra Nevada Chairlift
    5 min walk - 0.5 km
  • Mohon del Trigo Observatory
    10 min drive - 2.5 km

Getting around

  • Granada (YJG-Granada Train Station)
    37 min drive
  • Granada (GRX-Federico Garcia Lorca)
    56 min drive

Restaurants

  • Pans & Company
    4 min walk
  • La Bodega
    3 min walk
  • Tía María
    5 min walk
  • Cafetería Restaurante Andalusí
    4 min walk
  • Soho
    7 min walk

About this property

Melia Sol Y Nieve

Upscale family-friendly hotel near Sierra Nevada Ski Resort
Take advantage of concerts and live shows, a terrace and shopping on-site at Melia Sol Y Nieve. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, ski passes and ski equipment hire. Indulge in a body wrap, a body treatment and hydrotherapy at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Spanish cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; Melia Sol Y Nieve also has an arcade/games room, dry cleaning/laundry services and car hire on-site. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Babysitting (surcharge), a front desk safe and snow sports gear
  • A gift shop, games and a 24-hour front desk
Room features
All 258 rooms include amenities, such as free WiFi and safes, in addition to minibars and room service.
Extra conveniences in all rooms include:
  • Memory foam beds, down duvets and free cots/infant beds
  • Bidets, free toiletries and hairdryers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 26 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 21.50 for adults and EUR 14 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • ARADO
  • BUFET
  • Q LOUNGE
  • SUN TERRACE

Things to do

  • 24-hour gym
  • Arcade/game room
  • Concerts/live shows
  • Fitness classes
  • Full-service spa
  • Games
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 21.50 for adults and from EUR 14.00 for children
  • Covered self-parking fee: EUR 26 per day
  • Spa fee: EUR 38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H/GR/359 – Rural (Montaña)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melia Sol Y Nieve Hotel Monachil
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Monachil
Melia Sol Y Nieve
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Monachil
Melia Sol Y Nieve Hotel Monachil

Frequently asked questions

Is Melia Sol Y Nieve pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Melia Sol Y Nieve?

As of 9 Mar 2026, prices found for a 1-night stay for 2 adults at Melia Sol Y Nieve on 5 Apr 2026 start from HK$2,057, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Melia Sol Y Nieve?

Self-parking is available for EUR 26 per day.

What time is check-in at Melia Sol Y Nieve?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Melia Sol Y Nieve?

Checkout is at noon.

Where is Melia Sol Y Nieve located?

Located in the mountains, this ski-in/ski-out hotel in Monachil is within a 5-minute walk of Sierra Nevada Ski Resort and Sierra Nevada Chairlift, and is convenient for winter sports, such as cross-country skiing and snowshoeing. Mohon del Trigo Observatory and Hoya de Pedraza Botanical Garden are also within 3 miles (5 km).

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Reviews

Melia Sol Y Nieve Reviews

8.2

Very good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 74 out of 192 reviews
Rating 8 - Good. 71 out of 192 reviews
Rating 6 - Okay. 33 out of 192 reviews
Rating 4 - Poor. 11 out of 192 reviews
Rating 2 - Terrible. 3 out of 192 reviews

Reviews

10/10 Excellent

Michelle Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Steps from the lifts⛷️ Beautiful hotel w very good dining options! I especially enjoyed the breakfast buffet. The staff were all amazing as well, especially Lydia (my Pilates instructor at Melia SolyNieve) I can’t wait to come back next year :) Thanks Melia
Stayed 2 nights in Jan 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel for the Ski Trip

We stayed in the upper tier called the "Level". The ease of having a refreshment and snacks (very nice tapas) plus the open access to the spa on return from the slopes makes this hotel very special. I will always try to stay at this hotel "If it is available". Book in advance.
Stayed 5 nights in Mar 2024

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and facilities…clean. Couldn’t control heater though…
Stayed 2 nights in Jan 2025

6/10 Okay

Erik

Liked: Staff & service, property conditions & facilities, room comfort

Dirty room and stressful staff qlounge

I didn’t get the room we booked so we had to bed the sofa and it was dirty. Not a nice experience. Not worth 810€ and the spa is not included it cost 30€. We did love the saxophone entertainment but the qlounge staff is stressed and rude and it’s leaking water from the roof.
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort

Overpriced for what it is

The hotel was fairly nice, clean, well presented, polite staff. The negatives for us was, (1). Breakfast was included in our stay. Buffet style. Although it looked it wasn’t. The hot food wasn’t hot, luke warm at best. The quality of the food in my opinion was poor for a high standard hotel. There was tiny insects in the pineapple and melon, only a few, but you could see them. Not good at all. In fact after the first two mornings, we ate outside the hotel. (2). There is a nice spa/pool area in the hotel. The cost to use it is €30 per person for 90-minutes, then you are required to leave. For what it is, it’s extortion. Maybe worth €8 per person. The hot tubs are far from hot, Luke warm at best. To be honest, the hotel was fine, but not for the money charged.
Stayed 3 nights in Jan 2025

10/10 Excellent

Agne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay just front desk staff could be more helpful
Stayed 1 night in Jan 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities

Short stay at Melia Sol Y Nieve

Hotel was OK, but a little further from the ski lifts than I had hoped. Was very disappointed to find the the hotel charged me 4 euros for a Coke that I never had from the mini bar.
Stayed 3 nights in Jan 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Stayed 4 nights in Mar 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for the Snow slopes and apre ski

Meila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveller

Not woth the money..

A nice hotel with nice location, but at this price you expect a real restaurant with real food ! This restaurant was busier, more noicy and chaotic than a McDonalds.. The restaurant staff did a brilliant job, but where there are not enough seats and not enough food; whant can they do ?
Stayed 2 nights in Feb 2023

2/10 Terrible

Ruth

Liked: Cleanliness, amenities
The noise is a nightmare. The room walls are paper thin. The family in the room next to us was crazy loud, but the front desk wouldn’t move us to a quiet room. Said that the only room they could move us to would have “family” rooms on both sides and probably be just as loud. Paying $400 a night to not even be able to sleep is insane. Definitely not recommended.

4/10 Poor

Tore

Disliked: Room comfort

What are the hotel room walls built from?

Great location, excellent breakfast buffet (make sure to be there at 8 when they open, a looong line at 8.30), nice bar. The spa was not worth the money, in my opinion. At this price level, surprised it was not included in the price. However, by far the worst experience in this hotel was the horrible sound proofing of the walls (we stayed on the first floor). We could hear a lot of noise from the floor below as well as every word spoken in the hotel room next door. Impossible to fall asleep until all other guests had gone to bed. Will not stay there again, which is too bad given all the other positives of this hotel
Stayed 1 night in Mar 2023

4/10 Poor

Minerva D

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Caro y mediocre a malo

Ubicación excelente, personal de recepción atento y agradable, personal en áreas de consumo como restaurantes, bares y servicio Level pésimo, consistente mal servicio, calidad de los alimentos mediocre a mala y presentación de los alimentos pecios. En un momento no había huevos durante el desayuno.
Stayed 2 nights in Feb 2025

8/10 Good

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta super bien ubicado, me encanto todas las facilidades que tiene el hotel incluyendo los espectaculos de las noches en el Qlounge. Deme mejorar la calidad de las toallas en la habitacion. Estaban muy usadas.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fint hotel som ligger perfekt och centralt. Lite slitet men riktigt bra personal, frukost och service. Fint spa.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hans Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jobb og pleasure

Oppgrader til Level det er verdt det. Vi hadde et supert opphold🙏
Stayed 2 nights in Jan 2023

10/10 Excellent

Hans Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig bra, alt er supert med god service osv. En liten sak, sengen var hard og det var ikke dyne, kun teppe.
Stayed 2 nights in Jan 2023

8/10 Good

Cecilia

Liked: Cleanliness, staff & service
Vi upplevde hotellet ok, men hela hotellet var galet varmt och då man går i skidkläder så blev det ännu varmare.Hade kanske väntat mig en högre standard. Långsam incheckning men trevlig personal. Vet inte varför det tog sådan tid
Stayed 1 night in Jan 2023

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, amenities
Positives: clean, fantastic shower, the spa and sauna was nice after a long day skiing, if you book a room at The Level, then you get good service and facilites. The Level Lounge offers free drinks and snacks all day and a nice quiet breakfast facility. The Level room was very nice. Staff went the extra mile to make sure that you're needs were met. Negatives: when we arrived we had not booked a room on The Level, we'd paid £692 for 2 nights, half board. For that we were offered a nice room but it was a small double with dated fixtures and fittings. There was no milk for tea in the room and when I came to ask for it at reception the receptionist was not interested in helping me at all, she just said oh well you'll need to call room service and ask for it, then when I asked for a bottle opener she said, go to the bar. The spa was not included in the price so would have cost £35 per person, per usage, which would be a pre booked 1.5 hr time slot. We decided to pay an extra £298 to upgrade the The Level, which includes the spa access and free drinks and snacks all day at the lounge, including alcohol. The second we upgraded the service changed from treating us as a minor inconvenience to 5 star vip service. Most of the staff were friendly and genuine but the woman who went from cold and rude to fawning and all smiles let the whole team down. The beds we like camp beds on wheels and kept rolling away from the wall as I sat up. Ice was £3.20 extra. Not good value for money.
Stayed 2 nights in Feb 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service

Mixed review

Public areas of gotel were very modern and smart, in keeping with what you would expect from Melia brand. However, bedroom was tired looking and certainly no more than 3 star. Breakfast was excellent. Be warned, this hotel sells itself on the spa facilities, and pictures of spa feature heavily. Very disappointed to discover you could not use any of the facilities, even the pool, without a €30 charge per person. Thos should be clearer in descriptions.
Stayed 2 nights in Feb 2022

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt hotell för snölekar!

Ett dygn med skidåkning och mys där hotellet var en perfekt bas för vår utflykt. Vi checka in kl 10 hade två fantastiska skiddagar där hotellet gjorde allt för att underlätta för vår vistelse.
Stayed 1 night in Mar 2020

8/10 Good

Margareta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt hotel med hög servicenivå

Andra gången vi besöker detta hotell och mycket nöjda. Nära till allt då det ligger vid torget. Har vallet service vilket vi utnyttjade denna gång. Inget eget garage utan använder det publika som är väldigt trångt så skönt att de tog hand om detta. Hade halvpension och både frukost och middag bestod att av stora varierande och fina bufféer. Mysfaktorn i restaurangen är dock inte så stor och ljudnivån är väldigt hög men maten av mycket hög kvalitet. Skidförvaring i källaren med eget skåp till varje rum och direktutgång till torget. Stora rum som dock börjar bli lite slitna. Alla personal är väldigt serviceinriktade och uppmärksamma. Det enda vi inte tyckte fungerade så bra var wifi som var ganska segt.
Stayed 3 nights in Feb 2020

6/10 Okay

Vineta

Liked: Room comfort
Disliked: Staff & service

Bra

Personalen vid incheckning inte så mötesgående. Spa dåligt och dyrt , kalla bastun inte värt 30 euro. tänker ni besöka Spa ta med er badtofflor och bad mössa annars kostar er extra. däremot mycket bra service i restaurangen, mycket bra frukost och middag
Stayed 5 nights in Feb 2020

8/10 Good

M ángeles

Liked: Cleanliness, staff & service, room comfort

Calefacción

Bien ubicado aunque le falta remodelación en algunas habitaciones. La calefacción al ser centralizada es muy molesta por no poder controlar la temperatura
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Petronella

Hotellet ligger bra till och är fräscht men inget extra ordinarie. Spa avdelningen är inte prisvärd. Kostar 35 euro per person och Det är för låg temperatur i vattnet. Frukosten är mkt bra.
Stayed 2 nights in Feb 2020