「My cousin and I stayed at Ardboyne Hotel while attending a family member’s funeral. We arranged a late checkout with the morning receptionist, who confirmed that checkout was at 12pm and that a £10-per-hour charge would apply afterward. We planned to return by 4pm and agreed to pay at checkout.
When we returned from the funeral, our room key had been deactivated and our belongings had been removed from the room and left on the floor behind reception, visible to other guests. Staff were hostile,...
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