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Reviews of Quality Inn

2.5 out of 5
Quality Inn
802 N Broad St., Monroe, GA

Reviews

6.6
Rating 10 - Excellent. 33 out of 134 reviews" "
Rating 8 - Good. 28 out of 134 reviews" "
Rating 6 - Okay. 31 out of 134 reviews" "
Rating 4 - Poor. 18 out of 134 reviews" "
Rating 2 - Terrible. 24 out of 134 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tong

Travelled with family
Disliked: Staff & service, property conditions & facilities
The floor is not mop and sweep out. And the sink faucet broke. Room number 116
Stayed 1 night in May 2024

6/10 Okay

LaShonda

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lawrence, Lizella

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay, clean room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trenesha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from DJ on 22 Apr 2024
Trenesha,Thank you for staying at the Quality Inn and sharing your experience

4/10 Poor

Faith

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Door not sealed, light coming in. Folded dirty towels, instead of replacing. Booked a non smoking king bed, did not have any available.
Stayed 2 nights in Apr 2024
Response from DJ on 13 Apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about ourguest and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience. hotel front desk is available 24 hrs. for the service needed to comfort you

4/10 Poor

Lance

Disliked: Staff & service, amenities
Breakfast was very limited. Watered down OJ. Waffle, cereal, apple. Thanks it!? Garbage can in lobby full during "breakfast" and guy on cell phone.....
Stayed 4 nights in Mar 2024
Response from DJ on 28 Mar 2024
Thank you for taking the time to provide valuable feedback about our Breakfast in lobby. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most affordable and it was recently remodeled I believe, I would stay there again especially since the guy at the front desk was very helpful and thorough when explaining the procedures.
Stayed 4 nights in Mar 2024
Response from DJ on 28 Mar 2024
Thank you for taking a moment to share your experience at Quality Inn. We’re proud to deliver great value to our Guest, so we’re delighted that you found our hotel to be well priced. We hope you’ll visit us again soon.

2/10 Terrible

Abihail

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never come to this motel ever again.
Stayed 2 nights in Feb 2024
Response from dj on 23 Feb 2024
Thank you for taking the time to provide valuable feedback. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us at the property to discuss your experience further.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from dj on 28 Mar 2024
Thank you for the great review. It’s an honor to be recognized as one of the area’s top hotel. Wehope you’ll come back soon.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jesus fix it !!!!!
The room was dirty there were cigarette burns in the blankets there was a dirty sock on the floor under the table the chair had the stuffing coming out of it and the bathroom sink leaks.
Stayed 1 night in Feb 2024
Response from dj on 28 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from dj on 24 Jan 2024
Thank you For staying at The Quality Inn Monroe Ga

6/10 Okay

Devan

Business traveller
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from dj on 24 Jan 2024
Thank you for staying at the Quality Inn, Monroe Georgia

2/10 Terrible

Sherry

Travelled with family
Disliked: Staff & service
We were promised a handicap room. My niece has one leg missing and part of another along with other handicaps. A call was made in the morning to verify the room and a late arrival. The room was prepaid. They gave the room away. The person there didn't have a clue what to do along with giving a refund. Another guest was at the desk because they had no electricity! As a travel agent I say STAY AWAY!
Stayed 1 night in Dec 2023
Response from dj on 24 Jan 2024
Sherry,we understand the situation occurred at the hotel, how ever room you requested was already taken by other guest and we gave you the room that you booked.Hotel has only limited number of rooms that you put a request on, request are on subject to availability.fell free to contact the hotel at your convenience.thank you

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Property is under renovation. Still needs lots of work to get to "Quality" standards.
Stayed 2 nights in Dec 2023
Response from dj on 24 Jan 2024
JohnAs we are under renovation to improve the condition of the hotel and we are trying the best to finish it up, give us one more chance to fulfill you need to stay at the quality inn in Monroe Georgia

8/10 Good

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. To our surprise the room was very upscale and trendy and very clean. The owners of the property were nice and friendly to us ( my husband and I). There was a small hiccup upon checking in where we had to stand outside in the cold while they check out reservations. Which was not a problem everything was okay with that. Other than the delay in checking in from the outside in the cold, everything was very very good! We will be uploading pictures in the next day or so. We were really happy and impressed and we would really like to share the cleanliness and upscale of the room. We got a fair price on the room as well. Breakfast was offered from 6:30 a.m. to 9:00 a.m. breakfast was okay. It will be great if they had more of a variety with breakfast. No complaints there only an observation.We booked for 2 days and our stay was great! Long story short or stay was good and our room was nice and neat and clean! The Blakes
Stayed 2 nights in Nov 2023
Response from dj on 24 Jan 2024
John,Thank You for taking your precious time to give us a positive review.

2/10 Terrible

Lamont

We were toid to leave two hours after check-in because of my 13 year old, house trained,12 lb service dog that I already cleared with the desk at check in. Yes, We didn’t have the paperwork for the dog as a service pet but the way it was handled was unprofessional and uncouth. management attempted to charge me twice for the one night stay! I’ll never be back
Stayed 1 night in Nov 2023
Response from dj on 18 Nov 2023
Lamont, Quality Inn Monroe is not pet friendly, a sign is posted on the door area fully visible when coming to front desk for registration, also guest reserved a non smoking room and smoked in the room. all policies of the hotel is posted on the all the websites.

10/10 Excellent

Meressa, Monroe,ga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything,the staff was very helpful and friendly. If you ever in monroe stay at there
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall the room was filthy and dirty. I was happy we only booked for one night.
Stayed 1 night in Nov 2020

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Lee, Chattanooga

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. Smelled terrible. Every piece of furniture was severely stained with fabric rips. I walked out immediately and went somewhere else. Absolutely the worst hotel I’ve seen. Rating should be -10
Stayed 1 night in Oct 2020

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
I went to check in the lady was very rude and told me no times available even though I reserved a room.. very unpleasant n unprofessional
Stayed 1 night in Oct 2020

10/10 Excellent

Shellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Taylor

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2020

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great clean friendly service and comfortable needs
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Excellent
Stayed 1 night in Jul 2020

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Stayed 1 night in Jul 2020

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rested well.
Just needed a one night stay. It was a good price and a good nights rest. No complaints and the staff was friendly.
Stayed 1 night in Aug 2020

8/10 Good

Tom

Business traveller
Liked: Staff & service, room comfort
ood for money
Apparently the local down on your luck rental. Bathroom toilet wasn't totally clean but wiped right off. Adequate for business travel and inexpensive.
Stayed 1 night in Aug 2020

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent
Stayed 1 night in Jul 2020

6/10 Okay

Jenny

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable, no frills motel. Quite, not much around, but not too far to drive for what you need. No problem staying there again.
Stayed 1 night in Jun 2020

8/10 Good

Anthony

Travelled with family
It was cleaner than my stay before and customer service is getting a little better
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
eh.
Price was ok. Place could be cleaner
Stayed 1 night in Jul 2020

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020

8/10 Good

Destani

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Jun 2020

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deer Park Inn
Clean and comfortable. Could be better if they had the breakfast bar reopened. Otherwise a good place for a good nights rest.
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Unhappy Stay
The first room we had had bed bugs. He moved us fairly quick. He was assistive until he decided to change the price because we wanted to add a couple more days, the house keeping does not throughly clean the rooms, the blankets had blond hairs (mine is short and black) all over them. The top spread smelled like old clothes that have been packed away with mothballs
Stayed 4 nights in Jun 2020

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2020

6/10 Okay

W.Perry

Disliked: Cleanliness, amenities
It's a cheap hotel and you get what you pay for in this case. Overall good experience for the price
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good price
It was good. No problems quiet.
Stayed 1 night in Apr 2020

8/10 Good

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Apr 2020

6/10 Okay

Joel

Disliked: Cleanliness
The tub and toilet wasn’t cleaned properly and the hand towels looked like they had been used to dry hands and was still hanging on rack. Should’ve taken pictures but didn’t. Been to Deer acres in Monroe Georgia three times and all three times wasn’t satisfied and will not go back!!!
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020