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"check in was fast & easy. "

"A lovely property, an outrageously beautiful location. The amenities are amazing... wine wall with a few complimentary glasses per room was an unexpected treat. The pool is great but loses sun exposure pretty early this time of year. The hot tub was not working properly (no jets and the heater had failed). On the con side: my sister and I were traveling together with our school age children and requested adjoining/adjacent rooms and when we arrived at 1:30 pm, we were told that we were getting adjacent rooms that would be ready in 45 minutes. 2 hours later when we attempted to check in, we were told that our rooms were not only not ready but that we wouldn't even be on the same floor, very surprising and frustrating. We reiterated our room request and ended up waiting for some time again. We were not given our rooms until after 5pm. My sister was forced to request a roll away bed due to her room only having one King bed and not the two Queens that she requested. We had to ask for the roll away three times and it wasn't brought to her until 9pm. The hotel and amenities are lovely but I think that the staff are either inexperienced, lack communication between shifts, aren't given clear instruction etc... We will definitely stay here again but we will cross our fingers for a more organized check-in/check-out experience. for what its worth, we checked out 36 hours ago and our accounts still are not closed at the hotel and my Expedia account has not been credited my OneKey "

"The property is beautiful however parking in the garage is terrible if you have a large car. We ended up parking in the street. The elevator to our third floor room was broken so we carried our luggage up the stairs. This wouldn’t have been terrible if my daughter didn’t have a sprained wrist. Also, there are no snacks available for late night hunger. We were directed to the nearest gas station. The room was clean and spacious. "

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"Beautiful property. The lady at reception was very kind and the breakfast offered was wonderful. Yummy breads, fresh fruits, good coffee. I think the reason I'm only giving 4 stars is that there is no air conditioning in the rooms. It was very warm when we visited and the room temperature never got below 76 degrees. They do offer fans, which we used but the room never cooled down, even with the screen door open. Aside from that, the hotel was a pleasant stay. "

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"Everything is pecfect except there is no AC in this property. I will avoid this hotel during summer."

"Stay was fine for 1 night."

"The room was excellent. The hotel location is even better. "