Search Resorts in Monticello

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"Room was very clean, staff were friendly."

"There was maintenance being performed on casino electrical system so the bars and all but one restaurant were closed for business 45 minutes wait to be seated for dinner Also Alder hotel charged additional 25 dollars per night to use casino, which was not explained when reservation were made "

"Horrible- "

"Good communication. Easy to check in and out."

"Was only here for a night, but the front desk people and the general staff around in the morning were super friendly and helpful. This will definitely be my new go to when I’m traveling to the area, which is often. One critique is I wish they had nice big visible cameras on every angle of the exterior to monitor to the parking lot."

"Never disappoint 😊"

"The house was great for our group of 10! Awesome pizza oven, wood supplied. There is some maintenance/ renovation in progress on the house, the curtains in the master bedroom do not close enough to block out morning light, but if you need a six am natural alarm clock it’s got beautiful views. The entertainment and lake amenities were so nice."

"Amazing bar. Full fridge/freezer and multiple sinks."