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費爾蒙特伊莉莎白女王黃金體驗酒店的評價

5 out of 5
費爾蒙特伊莉莎白女王黃金體驗酒店
900 Blvd Rene Levesque West-Bldg A, Montreal, QC

評價

9.2

卓越

10 分評分，優異；77 則評價中有 57 則" "
8 分評分，不錯；77 則評價中有 10 則" "
6 分評分，一般；77 則評價中有 6 則" "
4 分評分，欠佳；77 則評價中有 2 則" "
2 分評分，很差；77 則評價中有 2 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Jason

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Queen Elizabeth Golden Experience was great! Loved our stay with friendly and efficient staff in the heart of one of the best tourist spots in the world!!
於 2024 年 4 月住了 3 晚

10/10 優異

Veronica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We like that this hotel is at the heart of Central Station. Easy transportation to and from the hotel. Very walkable to shopping and restaurants.
於 2024 年 3 月住了 3 晚

2/10 很差

Saul

不滿：住宿狀況和客房舒適度
Avoid it if you can
Staff were so rude, the hotel is old, breakfast buffet is so poor. Go to Four Seasons or Vogue hotel. The difference in service is huge
於 2024 年 2 月住了 2 晚

10/10 優異

martine (joliette)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Ottavia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the Fairmont QE - There were so many wonderful activities in the hotel. Roselys is a fantastic restaurant. Krema is perfect for morning coffee, and the Fairmont Gold lounge is such a great treat! We will definitely stay here again. All staff, especially the concierge, were excellent and super helpful!
於 2023 年 12 月住了 6 晚

10/10 優異

Audrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Merveilleux! Personnel accueillant et attentionné, hôtel et chambre très propre. Nous avons déjà hâte d’y retourner. Merci
於 2023 年 12 月住了 1 晚

10/10 優異

Jolene

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed the Gold experience. I simply selected the option with breakfast and here I am! The 21st floor is awesome.
於 2023 年 11 月住了 3 晚

10/10 優異

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!!
於 2023 年 11 月住了 1 晚

10/10 優異

Carrie

讚好：整潔度、職員與服務、設施服務和住宿狀況
During my recent stay at this hotel, I experienced unparalleled levels of hospitality. I was made to feel exceptionally cherished, genuinely cared for, and absolutely respected throughout my visit. This establishment truly knows how to create a remarkable guest experience.
於 2023 年 11 月住了 1 晚

8/10 不錯

Ramon

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

6/10 一般

Josée

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pas l’impression d’être dans un 5 étoiles, pour le prix je m’attendais à un Wow pour le décor et à une chambre spacieuse. Pour le même prix à Dubai on a une chambre royale.
於 2023 年 9 月住了 2 晚

10/10 優異

Praveen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Assal (West Vancouver)

家人同遊
讚好：設施服務和住宿狀況
Great place to stay
於 2023 年 8 月住了 2 晚

10/10 優異

Miyuu

多人同遊
讚好：整潔度、設施服務和住宿狀況
清潔感
於 2023 年 9 月住了 1 晚

10/10 優異

Tony

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well designed. Spacious
於 2023 年 8 月住了 2 晚

10/10 優異

Lindsay

讚好：整潔度、職員與服務和住宿狀況
Lovely accommodations, very cozy beds, and great location!
於 2023 年 8 月住了 1 晚

10/10 優異

terrence

於 2023 年 8 月住了 4 晚

6/10 一般

Nuno

家人同遊
讚好：職員與服務
When you think of Fairmont, you think of an amazing hotel, with great amenities, beautiful rooms, spacious, and some luxury, unfortunately, this hotel is very outdated, the breakfast was very poor for a 5-star hotel, the room was small with a tiny bathroom, dust in the vent, poor isolation, the elevators look very dirty. Don't know how they keep those stars and the rates they change, not worth half of it.
於 2023 年 8 月住了 1 晚

10/10 優異

Manu

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptional as usual- fairmont good as a brand is impeccable
於 2023 年 8 月住了 4 晚

10/10 優異

Anick

於 2023 年 8 月住了 1 晚

10/10 優異

Idelfonso

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 4 晚

2/10 很差

Rizwan

不滿：職員與服務
The worst reception staff I have ever encountered in my life. Overshadowed the who experience. I will never stay at this property again and discourage all of my friends and family as well.
於 2023 年 7 月住了 1 晚

10/10 優異

FERNANDO

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great Service, the Gold Experience whorth it. If you are arriving or leaving by train its very convinent. Central Station its conected to the hotel directly.
於 2023 年 5 月住了 4 晚

4/10 欠佳

Michael

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
First off the staff behind the desk were top notch, Not great to see the hotel cleaning staff smoking outside, in front, in a clearly marked no smoking zone, apparently if you 'hide' behind a column its ok, after all doesn't travel down wind. The room was mediocre at best even more so for the 'Gold' room @ over $650 per night. Cold water tap leaked all over the counter top. chips missing in the bottom of the top, large enough that one could cut their feet on them, dust in washroom. The do not disturb easily gets jammed in the door on a normal close & can in fact leaved the door wedged open. No extra blanket in the room or closet, iron was none functional due to calcification. The impression is that only a very limited inspection was done & never anything in detail, reminds me of the Oxford's "Visibly Clean" nonsense which really meant don't look because its not clean. Disappointing over all & at the price terrible.
於 2023 年 5 月住了 1 晚

10/10 優異

Sue

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the whole experience. All the staff went out of their way to make your feel welcome and to ensure you had a pleasurable stay.
於 2023 年 4 月住了 5 晚

10/10 優異

Marietta

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Clean and comfortable setup within rooms. Love the decor and amenities. Friendly staff and nice restaurant within the hotel.

8/10 不錯

Carmel

於 2023 年 4 月住了 2 晚

8/10 不錯

Chris

於 2023 年 3 月住了 4 晚

10/10 優異

Jonathan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to everything, on top of the train station . Great service and loved the fairmont lounge
Maria 於 2023年2月8日的回應
Dear Mr. Jonathan,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Guest Relations Team

6/10 一般

Daniel (Wirral)

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
Worst '5 Star' hotel experience we've ever had. We booked with the "gold package" but spoken down to by the check-in staff at the ground level. The front desk would not allow us to check-in using the lounge service and demanded government ID and a credit card. After this - he told us that we got the room cheap and we wont have a view. After giving us the room key - no more info about lough access, services or check out info was provided. What is more funny is that our floor no. 20 only had a couple of other guest staying that week... so your ground check-in staff thought it would be funny to downgrade our room. We often travel to many locations around the world and only stay in 5-star hotels. Fairmont / Accor won't be on that list again.
於 2023 年 1 月住了 4 晚
Fairmont Gold 於 2023年2月6日的回應
Hello, Thank you for taking the time to write to us regarding your experience with us at the Fairmont the Queen Elizabeth hotel. I apologize that your experience did not exceed your expectations. An investigation will be done regarding your check-in process. We hope that we can welcome you back to the Fairmont the Queen Elizabeth hotel on the 21st floor to offer you a true Fairmont Experience. Thank you once again for writing to us. Sincerely, The Fairmont Gold Team

10/10 優異

Jada

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service. Felt very cared for. Upgraded. Lovely room. Amazing pool and hot tub. Loved breakfasts and nightly dessert.
於 2023 年 1 月住了 2 晚
Maria 於 2023年2月2日的回應
Dear Ms. Java,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive and constructive feedback and it will be our pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 優異

Michelle

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Maria 於 2023年2月2日的回應
Dear Ms. Michelle,Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We are delighted you enjoyed your stay with us and very much look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 優異

Dany

8/10 不錯

Ashley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Checked in at 12:30, quick and efficient service. Very clean.
於 2022 年 12 月住了 1 晚

10/10 優異

Thierry

於 2022 年 12 月住了 3 晚
Maria 於 2023年2月8日的回應
Dear mr. Thierry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 優異

Danielle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯

Kim

讚好：整潔度、設施服務和住宿狀況
於 2022 年 11 月住了 2 晚

10/10 優異

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚

10/10 優異

Tiz

於 2022 年 9 月住了 1 晚

6/10 一般

Esther

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very helpful staff ..
於 2022 年 8 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great stay
the hotel and staff were wonderful. hotel is super conveniently located near everything.
於 2022 年 7 月住了 4 晚

10/10 優異

SYLVIA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 2 晚

10/10 優異

Gordon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend!
The hotel is fantastic in all aspects! Service, food, room, location all of it. We thoroughly enjoyed our time there. Highly recommend!
於 2022 年 6 月住了 3 晚

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Belle qualite des composantes des chambres. Propreté , confort des matelas et de la literie.
於 2022 年 5 月住了 1 晚

8/10 不錯

Isabelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚

10/10 優異

Alicia

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 4 晚

10/10 優異

Justin

於 2022 年 3 月住了 1 晚

4/10 欠佳

SABRINA

多人同遊
讚好：整潔度
I was very disappointed, particularly considering the price of the “Gold” room. Positive: Check in was smooth. Property is very clean. Negative: I was given room 1820. Room was small, but as expected with Fairmont rooms. What was surprising was the tap and shower were always hot water - no cold water whatsoever (you need to check this out). In room telephone didn’t function correctly. Hotel seemed very short staffed - walked through lobby on numerous occasions looking for staff and nobody was there. No taxis at the taxi stand at 8pm. Bed was HORRIBLE. Both of us slept poorly - pillows were awful. I was surprised. Do yourself a favour and stay at the Sofitel!
於 2022 年 2 月住了 1 晚

10/10 優異

Marie-Hélène (Montreal)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Le stationnement devrait être inclus. Sinon, tout est parfait.
於 2021 年 12 月住了 2 晚

10/10 優異

Louis

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 2 晚