The location is great. Very convenient. However, the check in was 4pm. There a bit before 4pm. Room was not ready. I reserved a Junior Suit. Waited 40 min. I had 2 hotels reserved, canceled other to stay here. Eventually I believe it was a manager came and gave us a card for a free drink in their restaurant. She also said she was going to have something sent up to the room and apologized. Finally checked in, our car was valet parked. We were not assisted with our bags. There is no safe in the room. The lamp shades covered with dust. I had asked for more shampoo/conditioner bottles.For 3 people we had one small bottle of each. I asked for more towels. One time we were given a few more towels. The last night, we were short on towels! We had no floor mats for the bathtub or shower. No robes, as I am used to in other hotels. There is a fireplace, but not a safe. The bed my daughters slept in they complained of their backs hurting, I was on the pull out couch. It was horrible. My back truly hurts. The remaining of the time I slept on the couch. No sleep pillows just flat worn out couch pillows. You sit and the couch squeaks. So disappointed. We used the drink voucher in the restaurant. Had confirmation from 2 in the restaurant it would be taken off of our bill. I go to check out, receptionist mentions the charge. I had to explain yet again it was not to be charged. NEVER did we have something sent up to the room as we were told. Disappointed.