2/10 糟糕
Maria
与配偶出行
2026 年 1 月 25 日
不满意：清洁度、服务设施、住宿条件和设施
I was charged for my partners service animal. I informed them i had a service dog and they told me it was an extra $10
I reiterated it was a service animal, and that it is illegal to charge more. I did not offer paperwork and it was never requested.
They did not ask me if it was trained to assist someone with a disability or what the disability was.
They told me i had to pay extra or lose the room.
I told them this was against the law and the response was negative.
Then i was told to pay the service animal fee in cash. I refused and put it on my card.
This was a clear violation of HIPPA, and the rights of my partner who depends on his service animal and should not be descrimated against. It was humiliating because we couldn't afford to lose the money we had already paid so had to pay more than the quoted rate.
Maria
2026 年 1 月入住 1 晚
