4/10 欠佳
Giovanni (Palm Springs)
伴侶同遊
2026 年 2 月 16 日
不滿：住宿狀況
The room was not like the pictures. The hotel advertises renovated rooms, but I was given an old room with stained carpets that were loose and moved when you walked on them, along with very outdated furniture.
During my stay, around 2:00 AM the mini-split A/C started making a strange noise and suddenly began throwing ice onto the bed and carpet. I notified the hotel, but no one came to fix it and I was not offered another room. At checkout, the staff had no idea about the issue, which made me feel like management does not communicate or care about guests’ concerns.
Giovanni
於 2026 年 2 月住了 1 晚