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費城月桂山歡朋酒店的評價

2.5 out of 5
費城月桂山歡朋酒店
5000 Crawford Pl, Mount Laurel, NJ

評價

8.4

很好

10 分評分，優異；889 則評價中有 422 則" "
8 分評分，不錯；889 則評價中有 304 則" "
6 分評分，一般；889 則評價中有 80 則" "
4 分評分，欠佳；889 則評價中有 44 則" "
2 分評分，很差；889 則評價中有 39 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Torie

讚好：整潔度、職員與服務和住宿狀況
My stay was absolutely wonderful. It was so peaceful and quiet. Very clean as well. I recommend people to visit this property. I would also recommend that you add bacon to the breakfast as well.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Francine

不滿：整潔度和住宿狀況
Cleanliness was poor. Elevators need to be wiped down and sanitized.
於 2024 年 4 月住了 1 晚

10/10 優異

Kelly

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I've stayed here four times in the past 6 months and the staff is wonderful.
於 2024 年 4 月住了 2 晚

10/10 優異

Sara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Krista

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was astonished at how bad this property was! I’ll start with the hotel itself: Hallways were DIRTY, elevator was filthy, (only one elevator was working and that one was jumping around everywhere like it was going to fall) Trash on the ground around the hotels. Peeling paint on the floors in the hallway falling from the ceilings. The rooms were even worse. Stains all over the walls, bed bug marks on the sheets, the light shades had nasty stains all the way around the bottom. Mattress had not been cleaned behind. That was all on the first room! When I complained they moved me to a new one, which had blo**y boogers all over the headboard, and behind the mattress. Also had stains on the sheets. The housekeeping person they sent was the ONLY good experience about the whole thing. It was too late to go anywhere else Friday, so I checked out Saturday morning instead of Sunday as originally planned. Although I was refunded for Saturday night, (only because I didn’t stay) I was offered no apology and no discount for Friday night. Do NOT stay here. Look at the reviews on Google, I wish I had.
於 2024 年 4 月住了 2 晚
Hotel management 於 2024年4月15日的回應
Dear KristaWe apologize for the unpleasant experience you had at our property. I can assure you that what you experienced is not the norm. We receive hundreds of reviews a month from various sites, and unfortunately the negative experiences are shared more often than the positive.Have we had some challenges at the property, yes, do we take the feedback of our guest seriously, absolutely!The entire staff takes great pride in what we do, and when we fall short of providing an exceptional experience to our guest, we share the disappointment with you. We have had some staffing challenges, and when you have a high volume of guest coming through, human error can unfortunately happen. We sincerely apologize to you and hope you will forgive us for failing you. Please contact the hotel directly at 856-778-5535 to discuss an opportunity to make things right.Sincerely,

8/10 不錯

Diane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Evan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Check in was simple and easy which was nice.
於 2024 年 4 月住了 1 晚

10/10 優異

Arda

讚好：整潔度、職員與服務和住宿狀況
It was fine for what I expected. Staff were very nice. Check in easy and was able to check in early.
於 2024 年 3 月住了 1 晚
Hotel management 於 2024年4月3日的回應
Thank you for staying!

6/10 一般

Andy

Didn't have hot water in the morning for a while
於 2024 年 3 月住了 1 晚
Hotel management 於 2024年4月3日的回應
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you.We hope you will stay with us again in the future giving us a chance to provide you with a better experience.

10/10 優異

Jon S

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 3 月住了 1 晚
Hotel management 於 2024年4月3日的回應
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

10/10 優異

Benny (Bronx)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent! Love the cleaniness. Very quite and friendy enviroment.
於 2024 年 3 月住了 1 晚
Hotel management 於 2024年4月3日的回應
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

10/10 優異

Jeury Rafael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Bien limpia
於 2024 年 2 月住了 3 晚
Hotel management 於 2024年2月29日的回應
Muchas gracias!

10/10 優異

Bonnie

於 2024 年 2 月住了 1 晚
Hotel management 於 2024年4月3日的回應
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

10/10 優異

GRISEL

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hay Variedad en el desayuno, muy buena la atencion y amabilidad de los empleados y la habitacion muy limpia
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

8/10 不錯

Annamaria

於 2023 年 12 月住了 1 晚
Hotel management 於 2024年2月29日的回應
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

2/10 很差

Zeyonna

於 2023 年 12 月住了 1 晚
Hotel management 於 2024年2月29日的回應
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

10/10 優異

Inna (Brooklyn)

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

8/10 不錯

ROGER

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

10/10 優異

Michele

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

10/10 優異

Deb

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Comfortable
Renovation happening-pillows are comfortable- rooms was cool in temperature and the coffee was hot.
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

8/10 不錯

Elvira

多人同遊
At the time our room was ok, except the noise on the adjacent rooms because of the ongoing constructions
於 2023 年 11 月住了 1 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying!

10/10 優異

William (Damascus)

讚好：整潔度、職員與服務和住宿狀況
Newly renovated breakfast lounge. Room was clean and updated bath. Quiet. Staff was very friendly.
於 2023 年 12 月住了 2 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying!

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe
於 2023 年 11 月住了 1 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying!

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was exceptionally helpful and friendly. I’ve stayed at Hampton Inns throughout the Country for many years now but this particular one was a cut above in every area but number one was the staff. They were just great.
於 2023 年 11 月住了 1 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying!

4/10 欠佳

Craig

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Room was clean, bed was comfy, shower was dreadful, water wasn’t hot, water flow terrible. Hotel is under renovation and this room needs it!
於 2023 年 11 月住了 1 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying! We apologize for the inconvenience with the hot water.

10/10 優異

Scott

於 2023 年 11 月住了 1 晚
GM 於 2024年1月4日的回應
We are very pleased that you enjoyed your stay!Thank you!

8/10 不錯

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Under construction / renovation
於 2023 年 11 月住了 2 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us. The renovation is nearly complete. We hope you'll return when it is done.

10/10 優異

Maurice

於 2023 年 10 月住了 1 晚
Hotel Staff 於 2024年1月9日的回應
Thank you for staying!

10/10 優異

Julia

讚好：整潔度、職員與服務和住宿狀況
happy with our room
於 2023 年 10 月住了 1 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

Connor

商務旅客
讚好：整潔度、職員與服務和設施服務
Nice, clean, and look like newly refreshed rooms. Rest of the halls and everything could use a bit of updating. There was construction on dinning area/lobby so free breakfast was a bit affected. Otherwise a nice stay with friendly staff.
於 2023 年 10 月住了 1 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

uriah

讚好：設施服務
The rooms were updated and very clean!!! Even under renovation the property was clean and ready for guest!! The breakfast was great and always well stocked!!
於 2023 年 10 月住了 6 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

Danielle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

Dana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convince
於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
When we booked, we didn’t know the property was under construction, but other than that the room was very good; exactly what we expected.
於 2023 年 9 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

2/10 很差

Bethany

家人同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property was under major renovation, which they didn’t tell us beforehand or we would’ve changed it was noisy. There were construction workers everywhere. The breakfast food was in the wrong place and not extensive did not look clean this the food was not fresh and the ice machine was under construction. None of the workers spoke English and there was construction, dust, everywhere, and construction noise.
於 2023 年 9 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

10/10 優異

Theresa

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
If I knew it was being renovated I would of stayed elsewhere.
於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

4/10 欠佳

Lydia

家人同遊, 親子同遊, 寵物同遊
不滿：住宿狀況
There is construction which was not included on the property description and there was no notification. There was no breakfast - they even ran out of coffee at 7am. I requested my room be serviced and it was not. Additionally, the products such as soap and body wash were emply
於 2023 年 9 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

6/10 一般

Michael

多人同遊
不滿：住宿狀況和客房舒適度
Not so good. Renovations going on so not worth it
於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 不錯

Diane

於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年11月10日的回應
Thank you for choosing to stay with us!

10/10 優異

Merret

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

10/10 優異

Kristin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

10/10 優異

Rosemary A.

於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

8/10 不錯

Deborah

家人同遊
讚好：客房舒適度
Snack
Great cookies
於 2023 年 8 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

8/10 不錯

Sunitha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

8/10 不錯

Jim

讚好：職員與服務
於 2023 年 8 月住了 2 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

10/10 優異

Kristina

於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

10/10 優異

Quiana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was so polite!! Customer service exceeded my expectation!!
於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!

2/10 很差

Andrea

不滿：整潔度、職員與服務和住宿狀況
Elevators were under repair - no assistance carrying belongings up flights of stairs. Hallways were muggy
於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 不錯

Christian

於 2023 年 8 月住了 1 晚
Hotel Staff 於 2023年9月27日的回應
Thank you!