Fullerton Muckenthaler Cultural Center Hotels

"We stayed for 3 nights, not once did housekeeping come. There were cockroaches in the room, the room smelled, the bed comforter looked old and it was ripped and the furniture looked old."

"Strawberries at breakfast had gone bad and they shouldn’t have been put out for Guests to eat. Entire place could use an upgrade. I do love Their shuttle services to park and check-in has always been great! "

"Room was clean but dated as I was in the Tower. The staff were very helpful and check in was easy. I was very early so I stored luggage and went about my day. I was called when my room was ready which was nice. The shuttle to and from the parks were great!!!!!! I’ll stay again!!"

"The room was clean. The staff is very helpful. "

"Room is clean , breakfast is good and staff are friendly!"

"Our family felt comfortable here!"

"I liked "

"So we have stayed at this property 5 times. Loved it! It would have been 6 but this ruined it for us. As soon as we pulled up there was a women right outside the door yelling at my family and we have a 7 and 9 year old to "not touch her Fing stuff this is my SH." I'm an adult I don't care but dont yell at my kids who were just getting their own stuff out the car. I asked the staff what they were going to do about and Martha said "we can't do anything about it. " last time I checked yes you can it's private property and you should want to do something about it if it's affecting you customers. I asked when does the pool close and she said 9pm and that was it. So we quickly went up to our room threw are stuff down got our suites on because we were super excited to swim. There was only 30 minutes left so we quickly went down stairs just to see a sign that says pool closed. What kind of crap is that! How do you not say sorry pool is closed! No Martha straight up said the pool closes at 9pm. So messed to miss lead your customers to think the pool was still open!! So we went up to the counter to ask when the pool was going to be open. James said no one not even the managers know. He continued to say we can just leave. Who says that! There customer service was so bad. I looked at him and said you don't tell people to just leave good customer service try's to keep their customers. I called hotels.com and asked to be moved after explaining everything. Dont tell me to leave I will!"

"I like this place it nice rooms"