Mui Ne Holidays

The room was not as described and not as confirmed in my receipt. Staff only communicated with WhatsApp. It was expensive for the quality. No one is there to help you in a timely manner. There were cigarette ashes on the windowsill, fingerprints on the tv set. There was no minibar as described. A pool was in the listing and confirmed in a text but there is no access to a pool. It’s all inaccurate and not a hospitable experience. It was stressful and it makes me not trustful of Hotels.com I had to find new accommodations in an emergency because I did not feel comfortable at this place. Hotels.com and the host refused to reimburse based on this misrepresentation of the accommodations and conditions. Very upsetting.

My stay at D1Mension Residences was extremely disappointing, and I would not recommend it to anyone. The property is not as advertised, and the service is practically non-existent. Misleading Photos: The biggest issue is that the apartment I received looked nothing like the polished, professional pictures online. The reality was a tired, underwhelming space that did not match the expectation they set with their advertising. No On-Site Staff & Poor Communication: There is no dedicated reception or staff for the apartment in the lobby. To check in or ask a question, I had to text a contact person who took hours to respond. This is unacceptable and very stressful. Poor Building Conditions: The common hallways have no air conditioning, making them uncomfortably hot and stuffy. Unsanitary Bathroom: Worst of all was the bathroom. It had a persistent, foul odor that made the entire apartment unpleasant. This was a major hygiene concern. Save your money and book elsewhere. This place does not deliver on its promises and the lack of service and cleanliness is a serious problem.

Clean room, helpful staff, and good view from rooms.

Everything was great. The host is attentive when needed but if you plan to use the pool or gym facilities you will need to be let in by the host. Not a problem aslong as you give 30 minutes ahead of time you need to use it.