Had some issue with one of the concierge guys, but overall it was a good experience. All the hotel staffs were great except that one person who helped us to look for a taxi. I asked him to negotiate with the driver for a reasonable price and the taxi driver ended overcharging us six times the market price. The hotel manager and security manager helped to locate the taxi driver and made him pay a 60 percent refund. They said it was a misunderstanding/miscommunication (that the money that we pay was for 4 hours instead of one trip), but on hindsight, I can clearly remember that the concierge guy only told us the price, but he never mentioned that it was for 4 hours and/or the taxi driver would be waiting for us. Anyhow, everyone else was great.