室外泳池
查看供應

格拉齊亞中央蘭花皇家酒店的評價

4 out of 5
格拉齊亞中央蘭花皇家酒店
Plot # 67, L-3, Sector 19, Palm Beach Road, Navi Mumbai, Maharashtra

評價

7.2

不錯

10 分評分，優異；116 則評價中有 24 則" "
8 分評分，不錯；116 則評價中有 51 則" "
6 分評分，一般；116 則評價中有 21 則" "
4 分評分，欠佳；116 則評價中有 10 則" "
2 分評分，很差；116 則評價中有 10 則" "

7.6/10 

整潔度

7.4/10 

職員與服務

6.0/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Asif Khan 於 2023年10月21日的回應
Dear Guest, Namaste! It was a privilege to have you stay with us at royal orchid central grazia, Navi Mumbai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Best Regards Asif KhanHotel Manager

6/10 一般

Zhi Cheng

不滿：整潔度和住宿狀況
於 2019 年 7 月住了 2 晚

8/10 不錯

TingYao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
週邊沒有適合外地人吃的餐廳. 對面就是車輛檢驗廠,大車進出, 塵土飛揚. 1個房間可以支持2個產品wifi. 早餐多樣化.
於 2018 年 2 月住了 2 晚

6/10 一般

NING (Manchester, England)

Just OK
It is not a good hotel to stay. However, in Navi Mumbai, good hotel is rare. So, the performance just meet the expectation. If your customer provide you other options, please make sure you choose it.

4/10 欠佳

真實旅客

8/10 不錯

Sunil (Westford)

家人同遊
讚好：職員與服務
Room was spacious. Bed was comfortable. However, bedsheets had stains on them. Bath soap was tiny and hard as rock.
於 2023 年 11 月住了 1 晚
Asif Khan 於 2023年12月23日的回應
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

2/10 很差

Waseem

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Worst hotel They will bill you for things which you haven’t utilised (like mini bar) Their food is worst They have a horrendous policy of no outside food Rooms are not worth 4* rating There is no hot water 24/7
於 2023 年 9 月住了 4 晚
Asif Khan 於 2023年9月20日的回應
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

8/10 不錯

Omkar

讚好：整潔度、職員與服務和住宿狀況
Asif Khan 於 2023年9月21日的回應
Dear Guest, Namaste !! Thank you for sparing your valuable time to review . It is a privilege to have you stay with us at Royal Orchid Central Grazia , Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. Your words of appreciation is a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Asif Khan Hotel Manager

6/10 一般

Adish

商務旅客
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Not worth for the tariff paid
Whole night fighting with Mosquitos. Food was good but Restaurant service not appropriate.
於 2023 年 3 月住了 1 晚
Asif Khan 於 2023年4月5日的回應
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

6/10 一般

Srivathsan

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Bad location, in middle of truck stop. No stores near by for 1/2 km. Facilities in rooms broken including hot water, no attention to detail. Excellent staff, food is great.
Asif Khan 於 2023年2月17日的回應
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

4/10 欠佳

Marcel

伴侶同遊
不滿：整潔度
De kamer was overduidelijk niet goed schoongemaakt. Er lag veel stof en vuil in meerdere hoeken van de kamer. Het beddengoed was gewassen, maar bevatte vlekken. Qua service was het onprofessioneel. Je vraagt om een taxi en men geeft aan dat deze er met 10 minuten is. 15 minuten wachten en vervolgens blijkt dat er überhaupt niet voor je is gebeld.
Asif Khan 於 2022年12月16日的回應
Dear Guest, Namaste!Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif KhanHotel Manager

6/10 一般

Amitava

親子同遊
Conveniently located, easy access to Vashi sector 17, 10 markets. The property is located in busy Truck terminal which I did not like. Room and hallway were damp, need better ventilation. Elevators are very tiny, need bigger lift that can accommodate 6 people comfortably. Overall I found the hotel pricy and not value for money.
於 2022 年 9 月住了 7 晚
Asif Khan 於 2023年2月17日的回應
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

10/10 優異

Girish

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was
於 2021 年 12 月住了 1 晚

10/10 優異

Regina Lobo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay at Royal Orchid Grazia
My stay was good. Amrut was the person who out did herself. Thank you Amrut.. God bless you and your team abundantly.
於 2021 年 1 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Stay!!!
Having stayed at a few hotels in Mumbai over the past few years, this one has been the best one so far. On arrival to the hotel, we requested to change rooms as there was some building work going on within the corridor. The change of room was dealt with promptly and efficiently. On arrival into the room, the room was very spacious and comfortable. Breakfast and dinner was excellent too. We stayed here to watch the Cricket at Wankhede from England and I have to say that the hospitality from ALL staff is the best I’ve ever experienced. The establishment is of 5 star quality - I would recommend this hotel to my family and friends. Thank you for a great stay - I’m due back in Mumbai in a few weeks and will be booking again
於 2019 年 12 月住了 3 晚

4/10 欠佳

真實旅客

親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Royal Orchid is a great property, rooms are clean and well maintained. We, however, had a poor experience. We booked two non-smoking rooms and requested rooms that were close together. Check-in staff allocated two rooms next to each other BUT these were smoking rooms and one reeked of smoke. Then we were told there were no other rooms, and we could only be moved to non-smoking rooms the following day. We were given no notice that we were allotted smoking rooms, we found out when we got in. We asked for an extra bed in the one room (which wasn't as bad as the other smoking room) and all 5 of us (2 kids included) spent the night there. Next day they did move us into non smoking rooms - however, we asked for a refund of the first night (of one room). Was denied. Not staying there again!
於 2019 年 11 月住了 2 晚

2/10 很差

真實旅客

於 2019 年 11 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚

2/10 很差

Paritosh

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a good quality hotel
於 2019 年 8 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務和客房舒適度
名前は立派なホテルです
チェックインが遅い、部屋にタオルの補充がなかった。ミニバー入れ忘れ、水も追加忘れ、朝食も７時からといっておきながら７時に行くと半分もそろっていない、などなど二度と行かない絶対に。他のエリア（Puneなど）のロイヤルオーキッドはよかったので、ここだけかも。
於 2019 年 4 月住了 2 晚
Ameya Karnad 於 2019年6月24日的回應
Dear guest, We hereby apologize for the problem caused and request you to give us another opportunity to serve you. Hope to hear from you soon. Warm regards, Ameya P.Karnad General Manager Royal Orchid Central Grazia Vashi

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
breakfast was good and room was also clean staff was good
於 2019 年 2 月住了 5 晚

2/10 很差

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務
Throw your staff out Mr.praveen mannerless guy doesn’t know how to talk to a girl.
於 2019 年 1 月住了 5 晚

8/10 不錯

Amit

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay!
Decent hotel located near market and mall.
於 2018 年 12 月住了 1 晚

8/10 不錯

anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfectly fine hotel, food was excellent. I had a few issues with the bathroom facilities and how they fixed them. Took 3 attempts!
於 2018 年 10 月住了 11 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
The hotel need renovations . Doesn’t look as the picture . It’s over priced for the condições of the hotel .
於 2018 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
Good one
Good one. Enjoyed stay.. delicious food. Staff training required
於 2018 年 9 月住了 1 晚

6/10 一般

Bharath (Bangalore)

不滿：住宿狀況
Hotel reveiw
Ok hotel. Need to look into cleanliness especially the lobby area which is carpeted. Service needs improvement. Good is so-so.
於 2018 年 7 月住了 1 晚

8/10 不錯

Benjamín

讚好：整潔度、住宿狀況和客房舒適度
No respetan tarifa de taxi que incluia retorno
En la aplicación de hoteles.com dice que el servicio de taxi aeropuerto vale usd40 ida y vuelta. Ellos no me quisieron respetar eso y me cobraron usd40 por ida y usd40 por el retorno. El resto ok

10/10 優異

Benjamín

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Rakesh

讚好：整潔度、職員與服務和客房舒適度
Rakesh Kumar
Overall Good feel to stay in this Hotel. There is a scope to improve food quality further.
於 2018 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度
於 2017 年 12 月住了 2 晚

4/10 欠佳

Aditya

不滿：整潔度和住宿狀況
Dirty rooms and torn bed linen
Very disappointed. Stayed at Royal Orchid after a few years only coz it was close to work. Dirty rooms, torn bed linen and over priced food. Staff was friendly but couldn't make up for the short comings. Will not be staying here again.
於 2017 年 7 月住了 1 晚
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Asif Khan

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

10/10 優異

sunil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

4/10 欠佳

Chintoo

不滿：整潔度和職員與服務
Service was very poor in restaurant. House keeping and cleanness really needs to be improved.
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 很差

Rajesh Kumar

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
3rd grade property 4th grade service & staff ...... Disgusting. They call them self a 4 star property but the fact is Royal Orchid is not even 1 star . Worst experience of my life . They don't have towels in the room .... the basic requirement of a guest . They say they are running short of towels..... unimaginable . The so called Duty Manager is not on duty in night shift he is absconding , when the front office executive tried contacting him , his phone is switched off . Guys stay away from this property the people are nasty ..... they are trained how to get away from their responsibilities . I willNEVER STAY in this property ...... horrible is not the word .
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

6/10 一般

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I booked teh room as it showed a high discount - not worth it ;
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 很差

Anupam

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unhygienic rooms - Bathroom was not cleaned, there were used towels and no fresh towels in the toilet. Pillows and linen were dirty. Provided twin bed even after specifically requesting for king size bed while booking Poor room service

8/10 不錯

Siddheswar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
More than decent
It was good enough for a business traveller like me.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Worst breakfast I ever experienced .. but overall a good hotel to stay.. value for Money

6/10 一般

Tony

讚好：住宿狀況和客房舒適度
不滿：整潔度
Overall stay was good. I was surprised with the dust collected on the floor near the corners of the room. Had to ask for towels to be sent to the room on two occasions.
FRONT OFFICE MANAGER 於 2017年7月20日的回應
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

8/10 不錯

Sheldon

讚好：職員與服務、住宿狀況和客房舒適度

8/10 不錯

parag

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice place to stay. very near to CIDCO convention
Nice breakfast, room service and helpful staff at front desk.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務

2/10 很差

真實旅客

不滿：住宿狀況和客房舒適度
Overall experience was really bad
We went to this hotel thinking our first night stay after our wedding would be good will be good but it turned out the other way round. Firstly, the ac was not working. We called the mechanic to checked twice but after 2 hours the mechanic tells us the ac machine is not working properly. We were newly weds couple and No special service was given to us. I would say my overall experience was really bad. Kind of ruined my first night. Not at all worth for 5 and half grand.

2/10 很差

MYUNG SHIK

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
최악의 호텔
해외출장을 50회 넘게 다녔는데 그중에 최악이었습니다. 객실도 더럽고 프론트가 불친절했음. (전반적으로 모두다)

6/10 一般

ganna (Dubai)

讚好：整潔度和客房舒適度
This hotel can be very good for 3 stars. It is very far from the center of the town. But near by is a metro. You will need near 1 hour to reach the down town

8/10 不錯

Chirukandath (Delhi)

讚好：職員與服務和客房舒適度
This was only a short stay. We were quite comfortable, and the staff were very hospitable. Food is worth mentioning, really good.

8/10 不錯

Mayur

讚好：整潔度、住宿狀況和客房舒適度

4/10 欠佳

Peter from WA (Perth)

不滿：客房舒適度
Cold shower poor breakfast
I stayed for 2 nights in May 2016 and could not get hot water in the shower. The breakfast had a very small selection of western options and the staff whilst they tried to be helpful seemed only to have a few phrases of English and could not deal with queries they were not used to answering. There English was still way better than my Hindi though